How long would it take to remove my followers?

How to tag a Company Page on LinkedIn Posts

Processing Times on Circleboom Twitter

I can't see all my Facebook and Instagram pages; what should I do?

Why my social accounts' access token expire?

Video Specifications on Pinterest

Video and Reels Limitations on Instagram 

Posting Limits at a Glance

Why do Facebook video posts take time before getting published?

Troubleshooting Account Connection Errors

What timezone is being used for Best Time to Tweet?

Why I can’t refresh my Instagram - Facebook connections? My account connection lost

Why was my credit card declined?

Why some of Twitter accounts’ last tweet date column show “no info” in the grid listing?

Troubleshooting failed Instagram posts and connection problems

How can I see my Instagram account type?

How to add mentions in your posts

Can I connect my Instagram creator account to Circleboom Publish

Getting "Somehow your Twitter token is expired or invalidated..." message

I deleted my Twitter archive, but my tweet counter does not show zero after

"Not following back" page shows the accounts I'm currently following

Why can't I create Twitter lists or add Twitter accounts to my Twitter lists?

Why some of my likes still shown on my Twitter profile?

Why some of the accounts listed as inactive had tweeted a few times?

Why can't I follow anymore?

What are the limitations of your app?

What does the "no info" label on the Grid's Last Tweet column mean?

"All your Friends" menu doesn't show everyone I follow

Profile clicks not working/slow on the grid list?

My Twitter account is locked; what should I do?

My account is suspended, what should I do?

Is there a way to list all my verified followers on Twitter?

I'm getting some error messages

I can’t login to Circleboom, what’s the problem?

How to download my Twitter history archive

How long does it take to delete my tweets or Twitter archive?

How do I cancel active "Delete Tweet", "Unlike likes", "Delete Retweets" processes?

How can I upload Twitter archive files larger than 100 MB

Does Circleboom Twitter have a Mobile App?

Do You Have Bulk/Mass or Automated Unfollow and Follow?

Can I delete more than 3200 Twitter likes?

Can I switch my Twitter account with another one in a paid plan?

Can I change my Child accounts with a new one?

Why some of my social accounts are grayed out when I try to connect them to Circleboom?

Why my profile picture is not shown?

Why does my Google My Business account get disconnected?

Why are images for my posts on Google My Business missing?

Where can I send my feedback and questions?

What happens when your social account lost connection and how to reconnect it

What happens when an RSS feed is broken?

Text and Media Limitations on Circleboom Publish

Scheduling Tweet Rules

RSS Feed Sample

Media Limitations for Social Platforms

How can I use coupons for a subscription?

Does Circleboom Publish have a Mobile App?

Do you support personal Instagram accounts?

Do you support nonprofit organizations?

Do you offer a trial period?

Can I post duplicate content?

Can I get a full refund for my subscription?

Can I add hashtags and mentions to RSS Tweets?

Adding alt-text to images

Scheduling a Twitter Thread

Design Your Images on Circleboom Design Tool

Video Downloader

Creating Twitter Lists

Exact Phrase Match in Smart Search Feature

Whitelisting Twitter Followers

Using The Grid

Using "Hide who I visited within X day(s) on CircleBoom" Filter

How to Add your Followers to Blacklist

How Can I Use the Location Filter Efficiently?

How can I convert my Whitelist to a Twitter List

How can I convert my Blacklist to a Twitter List

How to delete more than 3200 tweets and retweets

Schedule Your Posts using Circleboom Publish

Discover Articles

Connect an RSS feed

Check Your Scheduled and Sent Items on Outbox

What is Circleboom?

Accepted Payment Methods

Using 3rd-party Tools like Circleboom for Social Media Accounts

Plans and Pricing - Circleboom Publish Tool

How secure are Circleboom payment pages?

Connecting Your Social Accounts

Plans and Pricing - Circleboom Twitter

Connecting Your Twitter Account

How can I convert my Pinterest account to a business profile?

How to Convert Instagram Professional Creator Account to Professional Business Account

Adding a Pinterest Account

Time Zone and Queue Settings

Connect Child accounts

How to switch between my Child/Master accounts

Can I replace my Child account?

Adding a Twitter Account

Supported Platforms and Account Types

How can I convert my Instagram account to a professional business profile?

Connecting your Instagram Business Account to a Facebook Page

Adding an Instagram Account

Adding a LinkedIn Account

Adding a Google Business Account

Adding a Facebook Account

How can I edit my account information? 

Delete Data Instruction

Where to Find Your Invoices

Subscribe to a Circleboom Publish Plan

How can I revoke Circleboom's access to my social account?

How to Cancel Your Subscription

How can I change my Circleboom profile image?

Upgrades Between Plans

Reactivate Your Circleboom Subscription

Subscribe to a Circleboom plan

<h1 id="why-are-images-for-my-posts-on-google-my-business-missing">Why are images for my posts on Google My Business missing?</h1>
<p>As opposed to other social platforms, GMB does not show images for your shared links, unless you explicitly add your images for the post.</p>
<p>When scheduling your posts for GMB, you will need to add an image to your post and otherwise, your content will be posted without any image. This is a restriction of GMB and link previews are not shown unless you add an image to your posts.</p>
<p><div className='layout_hint__U9LT4 layout_hint_success__faQO5' markdown="1">
You can start to plan and <a href="https://circleboom.com/social-media-scheduler/google-my-business-scheduler">schedule your google my business posts</a> now.&#x20;
</div></p>
<iframe width="560" height="315" src="https://www.youtube.com/embed/8s8Vlz0lQVY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Why are images for my posts on Google My Business missing?


# Profile clicks not working/slow on the grid list?

The Twitter profile clicks and the follow/unfollow requests use the same browser capacity which allows 4 concurrent connections for modern-day browsers. That means, if there are items in the queue, the profile click request also gets in the line and waits for the queue to be processed.

It would be better to click Twitter profiles, listing them on the Grid when there are no items in the queue.

# What does the "no info" label on the Grid's Last Tweet column mean?

There are three main reasons for the "no info" label on Grid.‌

1. Protected accounts:  **Protected Tweets are not visible.** Only visible to your Twitter followers. We can't fetch the "Last Tweet" data of protected accounts.&#x20;
2. Some Twitter accounts have never tweeted yet. They don't have the last tweet date.
3. We occasionally clean our Tweets database to make room for new tweets by deleting old tweets more than 40 days old. Since the inactive threshold is 30 days, you can safely assume that the users are inactive if there is "no info" on their last Tweet date. (unless the account is a protected account as those accounts are not public)

‌

.&#x20;

# Can I switch my Twitter account with another one in a paid plan?

Unfortunately, you can't switch your paid account with another Twitter account. One Circleboom Twitter account can be linked only to one Twitter account. This way, Circleboom guarantees the safety of your Twitter authorization. 

So, if you need to manage another Twitter account, you need to create a new Circleboom Twitter subscription.

{% content-url %}
[Plans and Pricing](/twitter/getting-started/plans-and-pricing)
{% end-content-url %}

# Why some of the accounts listed as inactive had tweeted a few times?

We refresh our cached data every 15 days. That means the data you came upon Circleboom couldn't be older than 15 days. We try our best to display the most recent version of the data on the search results (grid); however, it may be as old as 15 days.

On the other hand, our "inactive accounts" algorithm creates great results with cached data of Twitter followers and gives accurate results. If you check these accounts,  you would see that most of those accounts are inactive, which means they aren't tweeting frequently even they have new tweets.

# How can I convert my Whitelist to a Twitter List

{% hint style="info" %}
The Whitelist protects your friends from accidental unfollows during fast-clicks. By default, we exclude the whitelist results from the unfollow lists unless you say so.
{% endhint %}

### To convert your Whitelist to Twitter lists; 

1. Go to your `White List` page through the `Circle` menu
2. Select the accounts you want to add to a Twitter list
3. Click on the "Blue button" with the text `Add selected to Twitter List`.
4. Create a new Twitter List or add to an existing one.

{% hint style="warning" %}
1- Up to 100 profiles can be added to a Twitter List each time.\
2- The list created here will be set as Private. \
3- You can manage your Twitter Lists on your Twitter Account page.
{% endhint %}


# How to Add your Followers to Blacklist

The Blacklist protects you from visiting and seeing unwanted profiles accidentally. When you add accounts to your Circleboom blacklist,  we **exclude the blacklist results from the searches** unless you say so.

How can you proceed to do this through Circleboom Twitter? \
\
**Step 1**: Log in to your Circleboom Twitter account.

**Step 2**: Click the “Search” Menu, and choose the sub-menu you wish under the "Search menu, such as “Needs Attention ” or " All followers".

![needs_attention.png](/uploads/needs_attention_67348b4d9c.png)


**Step 3**: Click select all checkboxes on the left upside of the Grid list.

**Step 4**: Click the “Add to selected to Blacklist” button above the grid.

![add_blacklist.png](/uploads/add_blacklist_a8e091afbc.png)

**Step 5**: Repeat the same for other pages. 

{% content-url %}
[How can I convert my Blacklist to a Twitter List](/twitter/feature/how-can-i-convert-my-blacklist-to-a-twitter-list)
{% end-content-url %}


# Creating Twitter Lists

**Step 1:** Find your target profiles. You may want to start with a Smart Search to find your target accounts or any other filtered views provided. Let’s say you’re on `Menu > The Circle > Not Following Back`.

**Step 2:** Select the profiles one by one by clicking on the checkbox at the left side on each row, or select all by clicking the “select all” at the upper left side corner of the list.

**Step 3:** Click the `Add selected to Twitter List` button. This will open a modal dialog.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-06-01 at 22.24.31.png>)

**Step 4:**  You can either add the selected profiles to your existing Twitter List or create a new Twitter List.

**Step 5:** If you want to use one of your existing lists, click on the second option, choose one of your lists, then click the green button below. All the profiles you selected will be added to your Twitter list immediately.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-06-01 at 22.25.25.png>)

**Step 6:** If you want to create a new Twitter list, select the first option, give a shiny name to your new list and click on the green button below.&#x20;

{% hint style="warning" %}
**Pro Tip:** A quick reminder; list names cannot exceed 25 characters.
{% endhint %}

**Step 7:** Success! Now you can check your lists on [https://twitter.com/lists](https://twitter.com/lists)&#x20;

{% hint style="info" %}
Please refer to our blog, ["How to create Twitter Lists with just a few clicks" ](https://blog.circleboom.com/how-to-create-twitter-lists-with-just-a-few-clicks/)for details.
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/VvGU13mvRoo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# I deleted my Twitter archive, but my tweet counter does not show zero after

If you deleted your Twitter archive on Circleboom or any other third-party tools, but the tweet counter doesn't show zero yet, you can watch our video tutorial and try again once more time:

<iframe width="560" height="315" src="https://www.youtube.com/embed/8effbsfb4z8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Haven't it worked again? Then continue reading below:

Even we do our best to reduce your tweet count down to "zero," in some cases, we can't do that due to some Twitter limitations, such as the following:

* You try to delete your Tweet, which is originally a retweet of some other account's, and the original tweet has been deleted by its owner.
* You try to delete a retweet that the original poster (the source) account suspended, deleted, deactivated, or became private.
* Your tweet is on a server whose data is not fully updated by Twitter.

If one of these cases is the issue, we try to delete your tweet; however, it might affect your Tweet count on Twitter due to their architecture. 

{% hint style="info" %}
### [A way to solve Twitter delete issue for old "leftover" retweets and Twitter likes](https://blog.circleboom.com/how-to-delete-old-leftover-retweets-and-twitter-likes/)
{% endhint %}

If you've already deleted your Twitter archive with Circleboom, but your tweet counter is not zero, yet, you can find the most possible reasons and answer here!

# Is there a way to list all my verified followers on Twitter?

Short answer: Yes, there is! You can manage all your followers with your Circleboom Twitter account, including filtering your verified followers. 

{% hint style="success" %}
[See verified Twitter accounts that follow you!](https://circleboom.com/twitter-management-tool/twitter-search-tool/list-of-verified-twitter-accounts)
{% endhint %}

### Video tutorial:

<iframe width="560" height="315" src="https://www.youtube.com/embed/154ggEeZVAM" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="info" %}
Or you can follow the same steps through our guidelines:
{% endhint %}

1. Log in to your [Circleboom Twitter](https://circleboom.com/twitter-management-tool/twitter-search-tool/list-of-verified-twitter-accounts) account by authenticating your Twitter account and go to “Search” from the menu on the left. Click the "All followers" sub-menu.

2.  Then, select “All my Followers" to list the accounts that follow you.

3. Once selected, Circleboom will list all the accounts on your dashboard. You can choose "Show only verified" to see your verified followers.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screen Shot 2020-06-05 at 11.23.38.png>)


{% hint style="success" %}
[Find your verified Twitter followers!](https://circleboom.com/twitter-management-tool/twitter-search-tool/list-of-verified-twitter-accounts)
{% endhint %}

You can list all your verified followers on Twitter via Circleboom. To see verified Twitter followers of yours, just check this short article!

# How Can I Use the Location Filter Efficiently?

{% hint style="info" %}
Twitter Account Location based on the ‘home’ location provided by the user in their public profile. This is a free-form character field and may or may not contain metadata that can be geo-referenced.
{% endhint %}

For instance, Twitter users can write "USA", "US" or "The US" sometimes. In addition, users may also write city names without indicating countries in short or an extension way like "New York, NY", "NYC", "NY", "Trenton, NJ", "Paris", "London" etc. Even some typos are also possible like "Newyork" instead of "New York". The text you're writing on Circleboom Location Filter should match exactly with what users put their location info.

If you didn't get the result on Circleboom Smart Search, then you should change the text written on the location filter. We should think from the users' perspective since the location data on Twitter is not drop-down menu selection, and users can write whatever they want on their location info. Even some users write "my sweat home". We're also working to find more smart ways to list more accurate results on location search.

In the meantime, you can also use Grid Power Search for the location filter. Try to use the hashtag/keyword search, and after sorting accounts on Grid, try to [use Grid Power Search](/twitter/feature/using-the-grid).

“[The Grid](/twitter/feature/using-the-grid)” has its own ” Grid Power Search.” Please enter your search term into the “Grid Power Search" text box located upper right corner of the grid. We filter out the search results to find what you want. The search happens as you type. The grid search only filters out the items which are visible on the current page. 

# Subscribe to a Circleboom plan

{% hint style="info" %}
[We offer several plans](/twitter/getting-started/plans-and-pricing) for our users to subscribe and make the most of Circleboom.
{% endhint %}

\
**Step 1:** Login to Circleboom Twitter

Log in with your Circleboom account. If you don't have one yet, you can create it using the [login page](https://twitter.circleboom.com).

![cb_twitter_login.png](/uploads/cb_twitter_login_1577155dba.png)


Once you have a Circleboom account, enter your credentials and click on the blue `login` button. When you will login your Circleboom Twitter account, you will be asked to connect your Twitter account and the authentication process goes through Twitter’s authorization dialog, and the app will be automatically added to your Twitter account.

{% content-url %}
[Connecting your Twitter Account](/twitter/getting-started/connecting-your-twitter-account)
{% end-content-url %}

**Step 2:** Head over to the upgrade page, either use the [ upgrade page](https://subscription.circleboom.com/?ref=twitter) or use one of the `Upgrade` buttons shown on your dashboard.

![twitter_dashboard_free.png](/uploads/twitter_dashboard_free_f4ada40ea4.png)

**Step 3:**  Choose the plan that best suits your needs, whether it's monthly or annually. Benefit from our annual plans, which offer discounts of up to 50%.

For enterprise inquiries exceeding the highest available plan, please contact us via email at support@circleboom.com. We look forward to discussing your requirements and finding a solution tailored to your business needs.

![choose_plan_2024.png](/uploads/choose_plan_2024_60d4f949cd.png)

 
**Step 4:** Click on the blue "Use" button listed under your desired subscription plan. This immediately [opens Stripe's payment page](/common/getting-started/how-secure-are-circleboom-payment-pages) for you to enter your credit card.

**Step 5:** After completing the payment process through Stripe's connect service, you'll be directed to a Thank You page. Here, you'll find a link to start using your shiny new Circleboom plan. Happy Circlebooming!






# What are the limitations of your app?

We offer a freemium plan with some limitations. Almost all of the features can be used with the freemium plan except Analytics, Whitelist  Blacklist and some other modules. The limits are for the lifetime in the trial period.&#x20;

{% hint style="info" %}
If you have a Pro or Enterprise subscription, the following limits are mandatory and strictly set and forced by Twitter. We do not limit your accounts. Once your account's daily activity exceeds Twitter's daily threshold, Twitter blocks you from following anymore.
{% endhint %}

### **Twitter Follow Limits:**

Twitter Following Limit (daily): **Every Twitter account can follow up to 400 accounts per day. Verified Twitter accounts are able to follow up to 1,000 accounts per day.** Please note that this is a technical account limit only, and there are additional rules prohibiting aggressive following behavior. Read about the following limits and prohibited behavior here: [https://help.twitter.com/en/using-twitter/twitter-follow-limit](https://help.twitter.com/en/using-twitter/twitter-follow-limit)

These limits include all actions from all devices, including web, mobile, API, etc. API requests from all third-party applications are tracked against the hourly API limit. People who use multiple third-party applications with their accounts may reach their API limit faster than a single-app user.

### **Twitter Unfollow Limits**&#x20;

Even though there are no known unfollow limitations made public by Twitter, to respect Twitter’s policies and to eliminate any usage of automation rule for unfollowing, we’re advising a 1,500 unfollow/day limit for unfollows.

Since Twitter monitors all accounts for aggressive or automated following and unfollowing churn and takes actions against both users and applications who try to abuse the system and usually bans or suspend them, **we're not offering any bulk follow/unfollow actions on Circleboom**.

{% hint style="warning" %}
Twitter’s limitations bind everyone even users or third-party apps like Circleboom.
{% endhint %}

# Using The Grid

Let’s start with the “not following back” module, which helps you to find who is not following you back!

![](https://assets.circleboom.com/help-tool/twitter-help/images/using_grid_circleboom.png)

1. “**Don’t show the profiles I’ve just visited within last X days**” filter.  When you start listing "Lost Focus" users, you can change our default of “7 days” if you want. The "Lost focus" menu gives you a list of accounts that are not following you. 
2. The verified accounts are mostly owned by celebrities, companies or renowned internet people. Don’t expect them to follow you back easily. Use the “**Don’t show Verified**” filter to hide them on your "Lost Focus" list. You may also add them to the Whitelist to protect accidentally unfollows if you don’t want to deal with the filter. The Whitelisted accounts don’t show up on the grid unless you wanted it.
3. “**Include Whitelisted**” filter helps you to list whitelisted accounts, as mentioned before. We prefer making some cleanup operations on whitelisted accounts every once in a while.
4. “**Show only Verified**” filter works like the “Include Whitelisted” filter and helps you to list verified accounts on your list. If you’re not happy with the Twitter feed of a celebrity, you always have your right to visit profiles and unfollow them.
5. Select some accounts and click the “**Add selected to Whitelist**” button to protect them.
6. To add selected accounts to a new Twitter list or an existing one, click on “**Add selected to Twitter List**” [Click for the blog post about it with a video](https://blog.circleboom.com/how-to-create-twitter-lists-with-just-a-few-clicks/).
7. Blacklist almost works as same as the Whitelist, which protects you from following unwanted profiles accidentally.

The Grid only displays the necessary info about the accounts you’re working on;

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screen Shot 2020-05-12 at 02.30.13.png>)

1. “**Name**” displays the profile name, the screen name (Twitter @ handle) and location info if it exists. You can order this column by clicking on it. It also opens a new tab of the Twitter profile of this user if you click on @ Twitter handle.
2. “**Tweets**” shows the Tweet count of the account. This number occasionally differs from the number shown on the Twitter profile page. Circleboom shows user public data from its caches, and this may result in some differences.
3. “**Joined**” shows you the account’s age and creation date on Twitter. Some Circleboom users mention that they’re using this to sort Twitter accounts by their account age and follow them accordingly.
4. “**Friends**” displays and sorts by friends count (How many users the account follows)
5. “**Followers**” displays and sorts by followers count (The account is followed by how many people)
6. Paging to help you browse the list. By default, the grid shows 100 items per page.
7. “The Grid”  has its own "**Grid Power Search.**" Just enter your search term into “Grid Power Search Textbox” located upper right corner of the grid. We filter out the search results to find what you want. The search happens as you type. 
8. The "**Last Tweet**" date displays the last-known tweet date of Twitter accounts. 


{% hint style="info" %}
The Grid's default order is the last -known- Tweet date. 
{% endhint %}



# Connect Your Social Accounts Effortlessly

{% hint style="success" %}
Get Started with Ease! Connect your Twitter accounts to Circleboom Twitter today and discover a seamless management experience. Begin your journey on [our platform](https://twitter.circleboom.com/) now!
{% endhint %}

Plan your connections before moving on: The ability to connect multiple Twitter accounts varies by your chosen plan.
{% content-url %}
[Discover the perfect plan for you in our Plans and Pricing!](/twitter/getting-started/plans-and-pricing)
{% end-content-url %}
## Easy Steps to Connect Your Twitter Accounts
Firstly, you need to create a Circleboom account. Visit the Circleboom [login page](https://twitter.circleboom.com) and click on the "Create an account" button. 

You will be prompted to enter your name, and email address, and choose a password for your new Circleboom account. Fill in the required fields and proceed to the next step.

![create_account.png](/uploads/create_account_97476075d1.png)

After clicking on ```Create an account``` button, you will be asked to enter your name, email address, and password to log into your Circleboom account.

![account_details.png](/uploads/account_details_7cd5d3e2ee.png)

After successfully creating your Circleboom account, you will be directed to connect your Twitter account. This is a crucial step to link your Twitter profile with Circleboom, enabling us to fetch necessary information to generate personalized reports and manage your account efficiently.

Click on the "Connect with Twitter" option. You will be redirected to Twitter's authorization dialog. Here, you need to authorize the app by logging into your Twitter account and allowing Circleboom access. This authorization process is secure and complies with Twitter's guidelines, ensuring your data's privacy and security.

![connect_screen.png](/uploads/connect_screen_8154e607f1.png)

Upon authorization, Circleboom will collect the necessary information from your Twitter profile to create personalized reports and insights. The information we collect is protected under our strict  [privacy policy](https://circleboom.com/privacy) and Twitter's guidelines. 

We prioritize your privacy and do not share your data with third parties.

# "Not following back" page shows the accounts I'm currently following

Under normal circumstances, the "not following back" page shouldn't show the accounts you are currently following. This issue is related to Twitter Discrepancy and happens rarely. Most likely, the issue will disappear on your next log-in to Circleboom.

We are directly getting the data from the Twitter APIs and listing them as is. On the other hand, Twitter APIs might send wrong data rarely. That is a known issue for the accounts that make aggressive follow and unfollows on the Twitter ecosystem and called "Discrepancy." Twitter’s back-end systems run on a distributed cluster of decomposed services. There are often cases where data sets will need to resynchronize between instances and data centers. This means, all the user data moves between server farms all the time, and some data servers may update later than others. 

It is also a common issue among the Twitter community here: [https://twittercommunity.com/t/discrepancy-in-followers-count/80018/20](https://twittercommunity.com/t/discrepancy-in-followers-count/80018/20)

To prevent this behavior, we always suggest our users act less aggressively, as [Twitter strictly mentions in its policies and rules.](https://help.twitter.com/en/rules-and-policies/twitter-rules)

# How long would it take to remove my followers?

{% hint style="info" %}
Due to Twitter API restrictions, Circleboom or any other third-party tool is no longer allowed to remove Twitter followers. But you can still list your bot, fake, inactive followers, and friends with Circleboom!
{% endhint %}

Are you followed by many bots or fake accounts on Twitter? We know it is annoying! Unfortunately, Twitter doesn't allow third-party apps to remove followers. So, we still want to help you and list all your [**fake**](https://circleboom.com/twitter-management-tool/twitter-circle-tool/fake-twitter-account-checker), [**bot**](https://circleboom.com/twitter-management-tool/twitter-circle-tool/twitter-bot-checker), [**inactive, overactive**](https://circleboom.com/twitter-management-tool/unfollow-inactive-twitter-accounts), unverified followers. So, you can list them, export them, and if you want, go to your Twitter profile and remove them one by one!

![](<>)
![fake-inactive-filters.png](/uploads/fake_inactive_filters_6418b2813b.png)


You can list Twitter accounts that you want to remove through Circleboom's advanced filters!

# How to download my Twitter history archive

{% hint style="success" %}
We automatically delete your Twitter archive for you. You can [delete your old tweets, replies, and retweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive) all at once!
{% endhint %}

{% hint style="success" %}
You can either [delete your old tweets, replies, and retweets separately or at once](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive). With Circleboom Twitter, you can even find and [delete your tweets by date](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-date) or [delete them by keywords](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-keyword). 
{% endhint %}

If our video tutorial doesn't work well for you, here are guidelines that describe the whole process word by word via detailed screenshots:

## Open up the Twitter Account page

* Use your favorite browser to open the [Twitter](https://twitter.com) homepage.
* Click on the `Settings and privacy` menu located on the left panel of your Twitter page.
* Click on `Your account`.
* Click on `Download an archive of your data`.

![twitter_archive.png](/uploads/twitter_archive_5821f4ac04.png)


* You'll be required to **enter your Twitter password** to access your Twitter data page, and you'll also be asked to **enter a verification code**.

![verification_archive.png](/uploads/verification_archive_23fcaba0b7.png)

Click on the `Request archive` button once you've successfully verified your password and account.

* When you request your archive, Twitter will prepare a ZIP file with the information most relevant to your account, including all Tweets, images, and videos you've shared (including Retweeted ones, too), and send you an email when it is ready.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 3.jpg>)

**Check your email** you used to signup with Twitter.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 4.jpg>)

* Click on the `download link` in the email Twitter sent you. This link will take you to your archive file's download page.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 5.jpg>)

* Once you open up the `Download or view data page`, click on the button named `Download data`

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 6.jpg>)

* Once you downloaded your archive file, extract it to a folder. In the extracted folder, you will have a data subfolder, and there you should look for the file named `Tweets.js` in the folder. Alternatively, the archive file can be called as`community-tweet.js` or `twitter-circle-tweet.js`.

![archive_delete9.png](/uploads/archive_delete9_e1fd69f7de.png)

{% hint style="info" %}
You can now upload Tweet.js to Circleboom and [delete all your old tweets now!](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)
{% endhint %}

{% hint style="info" %}
Hands-on video:
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/lVQPY8Ivku0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

You can easily download your Twitter archive and take the next step to erase your entire Twitter history with this handy tutorial.

# Do You Have Bulk/Mass or Automated Unfollow and Follow?

{% hint style="info" %}
If you've ended up here, you may see [who are not following you back on Twitter](https://circleboom.com/twitter-management-tool/twitter-circle-tool/twitter-audience-insights/not-following-back): If so, you can find out how to monitor them in a few clicks via our video tutorial below:
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/4d1Em67Kdew" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Some of our users ask why we do not allow bulk / automated follow and bulk /automated unfollow actions on Circleboom? Indeed,  this is beyond our will and literally against [Twitter’s rules and policies](https://help.twitter.com/en/rules-and-policies/twitter-rules). 

Since 2013, Twitter has been announcing that it would no longer allow third parties to use Twitter’s API to do bulk follow or bulk unfollow Twitter accounts. Twitter does not permit any automated or bulk following or unfollowing behavior to protect its platform from spammy behavior.

When you search the internet, you may come upon some applications which provide bulk follow or bulk unfollow features regardless of Twitter’s rules & policies. **That's why we don't offer any bulk update-modules or abusing bots.**

{% hint style="success" %}
However, you can [detect inactive, fake, or spam accounts](https://circleboom.com/twitter-management-tool/unfollow-inactive-twitter-accounts) via Circleboom, and list those accounts to securely remove through your Twitter account.
{% endhint %}

{% hint style="warning" %}
Please note that Twitter monitors all accounts for aggressive or automated following and unfollowing churn and takes actions against both users and applications who try to abuse the system and usually bans or suspends them. We strongly advise you not to use that kind of unauthorized application or tool.
{% endhint %}

Also, you can enjoy our hands-on video here:

<iframe width="560" height="315" src="https://www.youtube.com/embed/JoabgUfgiTc" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="info" %}
Please [refer to our blog post](https://blog.circleboom.com/bulk-follows-and-bulk-unfollows-in-twitter/) for details.
{% endhint %}








If you are looking for a way to mass unfollow some Twitter accounts, better read our article before doing something wrong.

# How to delete more than 3200 tweets and retweets

If you want to delete all your tweets and retweets, let's begin with a comprehensive video tutorial that may include all the answer that you are looking for:

<iframe width="560" height="315" src="https://www.youtube.com/embed/lVQPY8Ivku0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="success" %}
Did you satisfied with the results, than [start removing your old tweets and retweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)!
{% endhint %}

{% hint style="info" %}
If you are not satisfied with our hands-on video, no worries, just continue reading We'll explain all you need word by word! 
{% endhint %}

We have 3 different delete features under the "My Tweets" menu.&#x20;

**1-) "Delete Tweets" sub-menu**&#x20;

This module deletes up to the most recent 3,200 tweets.&#x20;

**2-) "Delete Retweets" sub-menu**&#x20;

This module deletes up to the most recent 3,200 Retweets. &#x20;

**3-) "Delete Twitter Archive" sub-menu**&#x20;

This module helps you to upload your archive file and delete them all. If you want to delete all your old tweets, retweets, and replies, you should use this menu. You can also filter your tweets, RTs, and replies before deleting them [as described here](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive).&#x20;

{% hint style="success" %}
Not sure how you can download the Twitter archive? Please follow the steps explained on our help page: 
{% content-url %}
[How to download my Twitter history archive](/twitter/faq/how-to-download-my-twitter-history-archive)
{% end-content-url %}
{% endhint %}


Do you want to delete your Twitter likes, too? We got another tool to that: [Unlike My Likes by Circleboom Twitter ](https://circleboom.com/twitter-management-tool/unlike-delete-all-twitter-likes)

**Here is the hands-on video:**
<iframe width="560" height="315" src="https://www.youtube.com/embed/6Jq3b_UadFU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


If you need to delete beyond your the last 3,200 tweets, retweets or replies, we explain how to that here!

## Processing Times on Circleboom Twitter

Following Twitter rules and policies under API v2, we process your requests at the below-stated pace. All operations are fully compliant with Twitter policies and it won't risk your account safety.

|                                   |          Processing Times per User         |
|:---------------------------------:|:------------------------------------------:|
|           List Creation           |           100 requests / 24 hours          |
| Adding Members to Twitter   Lists |           5   requests / 15 mins           |
|           Delete   Tweet          | 5 requests / 15 mins      (14,400 per month) |
|        Delete Twitter Likes       |           100 requests / 24 hours          |

processing times, circleboom twitter, pace

# Why some of my likes still shown on my Twitter profile?

Are your unliked tweets still showing up on your Twitter account? Let us explain the reasons and how to delete Twitter likes at once.

If you've already deleted all your Twitter likes present on your account page, and some are still available there, you can [get rid of all your Twitter likes at once via Circleboom](https://circleboom.com/twitter-management-tool/unlike-delete-all-twitter-likes)!

Video tutorial: 

<iframe width="560" height="315" src="https://www.youtube.com/embed/6Jq3b_UadFU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Secondly, if you still want to know the most possible reasons behind this problem, let us explain it briefly.
\
Twitter’s back-end systems run on a distributed cluster of decomposed services. There are often cases where data sets will need to resynchronize between instances and data centers. This means, all the user data moves between server farms all the time, and some data servers may update later than others. 

{% hint style="info" %}
It is also a common issue among the Twitter community here: [https://twittercommunity.com/t/discrepancy-in-followers-count/80018/20…](https://t.co/YXogCYz9PA?amp=1) 
{% endhint %}

{% hint style="info" %}
And here: [https://twittercommunity.com/t/problems-destroying-favorites/91897/15…](https://t.co/9fHQS6xteM?amp=1)
{% endhint %}

TLDR; services like Circleboom makes requests to Twitter via their official APIs (programmer access interfaces) and Twitter fulfills the requests successfully. Yet, they may show some of the destroyed data for a while.



Are your unliked tweets still showing up on your Twitter account? Let us explain the reasons and how to delete Twitter likes at once.

# How to switch between my Child/Master account

{% hint style="info" %}
**Child Accounts** feature is only available for **Plus** and **Premium** subscribers.
{% endhint %}

Circleboom's Plus and Premium plans enable you to manage multiple accounts effortlessly, and you can easily switch between them on your dashboard.

Please click on the "Accounts" button located in the left menu, which is indicated by an arrow in the image provided below.

![switch_account_1.png](/uploads/switch_account_1_3a932d1bba.png)

In the opening tab, you can navigate among your connected accounts by clicking the `Manage This` button for streamlined account management.

![switch_account_2.png](/uploads/switch_account_2_8355d4c4ef.png)

{% hint style="info" %}
All your master and child accounts should be connected to the same Circleboom account, and you should not create new Circleboom accounts for your child accounts.
{% endhint %}

{% hint style="warning" %}
You can't change your child account with another Twitter account:
{% content-url %}
[Can I change my child accounts with a new one?](/twitter/faq/can-i-change-my-child-accounts-with-a-new-one)
{% end-content-url %}
{% endhint %}

# How can I convert my Blacklist to a Twitter List

{% hint style="info" %}
The Blacklist protects you from following unwanted profiles accidentally. By default, we exclude the blacklist results from the searches unless you say so.
{% endhint %}

While we're protecting you from making mistakes, you may want to take a peek at what they’re sharing on Twitter, right? To do that, the best way is to send them to a Twitter list and checking what they're sharing every once in a while.

### To convert your Blacklist to Twitter lists; 

1. Go to your `Blacklist` page through the `Search` menu
2. Select the accounts you want to add to a Twitter list
3. Click on the "Blue button" with the text `Add selected to Twitter List`
4. Create a new Twitter List or add to an existing one.

{% hint style="warning" %}
1- Up to 100 profiles can be added to a Twitter List each time.\
2- The list created here will be set as Private. \
3- You can manage your Twitter Lists on your Twitter Account page.
{% endhint %}

# How long does it take to delete my tweets or Twitter archive?

To [delete all your tweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive), we mean beyond the most recent 3,200 ones, you should [download your Twitter archive file](https://help.circleboom.com/twitter/faq/how-to-download-my-twitter-history-archive). 

{% hint style="info" %}
Once requested Twitter archive file, it will be delivered to your submitted email address within 24 hours. 
{% endhint %}

Then, you should follow the steps highlighted in our hands-on video tutorial: 

<iframe width="560" height="315" src="https://www.youtube.com/embed/8effbsfb4z8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


As we receive your order to [delete your Twitter archive](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive), your tweets will be queued for the removal process, and they will be processed in a timely and secure manner, which is compliant with Twitter policies. 

For your account's safety, your tweets will be removed one by one, and we will leave a short time before moving forward to delete the next tweet. 

{% hint style="info" %}
While the exact time necessary for cleaning your Twitter history depends on your number of tweets and overall demand on our servers, you can delete 480 tweets per day under Twitter V2 API. Processing times can be found at https://help.circleboom.com/twitter/faq/processing-times-on-circleboom-twitter
{% endhint %}



{% hint style="success" %}
[Get rid of all your unwanted tweets at once] (https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)
{% endhint %}


{% content-url %}
[Best time to post on LinkedIn: The optimum days and hours!](https://circleboom.com/blog/best-time-to-post-on-linkedin/)
{% end-content-url %}


Do you wonder how long it takes to delete your tweets via Twitter archive? Noting much. Just let us explain how to handle it.

# Does Circleboom have a Mobile App?

Yes! Circleboom launched its IOS mobile app, and you can download it from your App Store:

[![download-on-the-app-store.png](/uploads/download_on_the_app_store_d6cbdbda57.png)](https://apps.apple.com/app/id1543902484)


## Circleboom on Android Devices

At the moment, we do not have an Android mobile app. 

Yet, our web app is small-screen friendly, and our users with Android mobile devices can manage their Twitter profile while they’re away from their workstation with just a few screen-taps:

![Android_1.png](/uploads/Android_1_681fddbab0.png)

![Android_2.png](/uploads/Android_2_766602f449.png)

{% hint style="success" %}
[Try Circleboom on your Android device now!](https://circleboom.com/twitter-management-tool)
{% endhint %}

Yes! Circleboom Twitter has a mobile app for iOS devices, but it is also easily used on Android mobile devices through a browser.

# Why some of Twitter accounts’ last tweet date column show “no info” in the grid listing?

The reasons listed below prevent Circleboom to show the last tweet date of Twitter accounts:

1. If Twitter accounts are protected then nobody can reach those accounts’ tweets. We label those accounts’ last tweet date as a “No info” on Grid.
2. Accounts have never tweeted or deleted all their tweets.
3. Circleboom bots regularly check all cached Twitter accounts in our servers and update the last tweets date regularly. Some of the accounts remain not updated, Most likely, these kinda accounts going to be updated soon. During this short time gap, we label those accounts as “no info” on Grid.

# My account is suspended, what should I do?


If your Twitter account has been suspended, there can be several reasons behind it.

{% hint style="warning" %}
If you believe your activity (like aggressive or abusive language, etc.) over a specific time period led to your suspension.
{% endhint %}

Video tutorial:

<iframe width="560" height="315" src="https://www.youtube.com/embed/sRl1DYsR_tg" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="success" %}
In such a situation, you should need to [delete tweets from that time period](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-date) selectively or in bulk.
{% endhint %}

Video tutorial:

<iframe width="560" height="315" src="https://www.youtube.com/embed/4eayAXQdLbs" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
{% hint style="warning" %}

Or if you post the same tweet several times, Twitter may consider you to be spamming.
{% endhint %}

{% hint style="success" %}
In this situation, you can [filter these tweets by keywords or topics](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-keyword) and delete them all at once.
{% endhint %}

{% hint style="warning" %}
Aggressive use of following and unfollowing methods to gain more followers is defined as aggressive behavior, and such actions are forbidden by Twitter.
{% endhint %}

Like all services out there, Twitter has its own rules & policies those bind everyone. As Twitter users, all we need to do is to follow directives on [Twitter Rules & Policies](https://help.twitter.com/en/rules-and-policies/twitter-rules).

When your account got suspended by Twitter, check your inbox for account suspension email by Twitter and follow their instructions. Account locking out issues happens regardless of the app you use, whether you use the Twitter website or an application like Circleboom.

If you do not receive an e-mail, you can also appeal for suspension here: [https://help.twitter.com/forms/general](https://help.twitter.com/forms/general)

Disappearing of all of your friends happens when Twitter temporarily locks a Twitter account. Once the account owner proves, all friends and followers show up again on the profile page.

Twitter suspends users’ accounts from time to time when they do an aggressive follow churn as mentioned on Circleboom and [Twitter Rules](https://help.twitter.com/en/rules-and-policies/twitter-following-rules):

> What is aggressive follow churn? If you decide to follow someone and then change your mind later, you can visit the person’s profile page and unfollow them. Aggressive follow churn is when an account repeatedly follows and then unfollows a large number of Twitter accounts. That may be done to get lots of people to notice them, to circumvent a Twitter limit, or to change their follower-to-following ratio. These behaviors negatively impact the Twitter experience for other people, are common spam tactics, and may lead to account suspension.

{% hint style="info" %}
Twitter’s rules bind everyone. What we suggest is to keep your CB account, and use it with nonaggressive intent to strengthen it; otherwise, Twitter may suspend your Twitter account again, and you may have to talk them down to re-open your Twitter account.
{% endhint %}

If your Twitter account has been suspended, we're here to help you!

# How can I upload Twitter archive files larger than 100 MB

If you're having difficulty uploading your Twitter archive file to [delete your old tweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive), first take a look at our tutorial video:

<iframe width="560" height="315" src="https://www.youtube.com/embed/lVQPY8Ivku0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Are you doing everything just fine, as shown in the tutorial? Then check below:

You could upload your Twitter archive files as compressed zip files. We support Zip and Gzip formats. 

Use your favorite Zip program to compress the Tweet.js file and rename the zip file with one of these;

* tweet.js.zip,
* tweet.zip,
* tweet.gz,
* archive.zip,
* archive.gz

The archive file should include "tweet.js" in it. We discard any files other than Tweet.js in the uploaded archive file. 

Once you are done creating an archive file, please upload the file, as usual, we'll take care of the rest.

{% hint style="success" %}
Where were we? Let's [continue to delete old tweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)!
{% endhint %}

If you're having difficulty uploading your Twitter archive file to delete your old tweets, you will find answers here!

# Getting "Somehow your Twitter token is expired or invalidated..."  message

The token issue is a very rare issue which some of our users may occasionally experience. Actually, the issue is on the Twitter side.

If you get the below pop-up repeatedly while you are using Circleboom app, you can get rid of it by following these instructions.

> "Somehow your Twitter token is expired or invalidated this happens when you changed something on Twitter or You've been idle too long. Please log-in again to fix this"

![Annoying Twitter Token Expire problem.](https://assets.circleboom.com/help-tool/twitter-help/images/Twitter-Token-Circleboom.png)

### Step 1: Find Circleboom

Please go to your Twitter settings and click "Apps and sessions" under "Security and account settings". Once you get the app list, look for "Circleboom" in it.

![settings_appdevices.png](/uploads/settings_appdevices_9252b77120.png)

![Twitter's apps and devices section](https://assets.circleboom.com/help-tool/twitter-help/images/twitter-apps-circleboom.jpg)

If you couldn't see the Circleboom app on your Twitter Apps list,

1. Please log out from Circleboom and Twitter
2. Log in again to your Circleboom account
3. Check the app list until you see the Circleboom on your Twitter -> Settings -> Security and account settings -> Apps and sessions. Sometimes, Twitter might not show the apps on your list. Therefore, proceed with this step frequently until you see the Circleboom app in your Twitter Apps List. You will see the Circleboom app soon on your list.

![](https://assets.circleboom.com/help-tool/twitter-help/images/revoke-apps.jpg)

### Step 2: Revoke the permission

After seeing Circleboom Apps on your Twitter App List, please revoke Circleboom's permissions and remove it from your Twitter account.

![](https://assets.circleboom.com/help-tool/twitter-help/images/revoke-app-circleboom.jpg)

### Step 3: Rest 

Please give your Circleboom account a rest, at least a couple of hours after revoking Circleboom’s permissions to try again. Do not use your Circleboom account for a couple of hours. 

 By “Waiting a couple of hours", we mean around 12 hours at minimum, and this might be necessary to fix your problem. Most probably, the Twitter servers releasing your token within that period.

### Step 4: Try again

After waiting a couple of hours, log in to your Circleboom account to see if it is working. 

If the issue is still there, please repeat the steps again, and wait at least 24 hours on Step 3.

{% content-url %}
[I'm getting some error messages](/twitter/faq/getting-somehow-your-twitter-token-is-expired-or-invalidated-message)
{% end-content-url %}

# How do I cancel active "Delete Tweet", "Unlike likes", "Delete Retweets" processes?

To cancel your active queues, you can revoke Circleboom's access to your Twitter account. We'll automatically stop all the queues once we determined your tokens are revoked (usually within seconds).

{% content-url %}
[How can I revoke Circleboom's access to my Twitter account?](/common/subscriptions-and-account-settings/how-can-i-revoke-circlebooms-access-to-my-social-account)
{% end-content-url %}


# Can I replace my child account?

{% hint style="info" %}
**Child Accounts** feature is now available to Plus and Premium users, enhancing your experience with more flexibility and control.
{% endhint %}

Circleboom's policy does not allow the substitution of one Twitter account for another within an existing paid subscription. Each subscription is uniquely tied to a specific Twitter account, ensuring the security and integrity of your Twitter authorization. 

To manage a different Twitter account, a new Circleboom subscription must be established for that particular account. This approach is designed to uphold the security and management quality of Circleboom's services. 

{% content-url %}
[Connect Child Accounts](/twitter/managing-your-account/connect-child-accounts)
{% end-content-url %}

# I'm getting some error messages

{% hint style="info" %}
Twitter sends a confirmation code or an error message to every action made through the Twitter API. [Circleboom](https://circleboom.com/twitter-management-tool) logs these messages, but they might not be shown to you during fast follow actions.​
{% endhint %}

## You are unable to follow more people at this time.

Twitter sends this error message along with [a URL to this Help Center article](https://support.twitter.com/articles/66885-i-can-t-follow-people-follow-limits) when;

1. Your account may be locked or limited.
2. You may have hit a follow limit.

These limits are clearly defined in their documentation as follows;

> 1. **Every account can follow 5,000 accounts total**. Once you’ve followed 5,000 accounts, there are limits to the number of additional accounts you can follow. This number is different for each account and is based on your ratio of followers to following; this ratio is not published. Follow limits cannot be lifted by Twitter and everyone is subject to limits, even high profile and API accounts.
> 2. **Every Twitter account is able to follow up to 400 accounts per day. Verified Twitter accounts are able to follow up to 1,000 accounts per day.**  in addition to the account-based limits above. Please note that this is just a technical limit to prevent egregious abuse from spam accounts.
> 3. **Accounts are also prohibited from aggressively following other accounts**.

{% hint style="warning" %}
The limits are defined by Twitter. If their AI decides you’re following/unfollowing aggressively, she may slow things down for an uncertain period of time. When this happens, Twitter API sends a “you’re not allowed to follow more” error even you’re not followed 400 for that day. If you wait a little bit, she opens the door again to see how you’ll behave. 
{% endhint %}

## You have exceeded the Twitter error limit. Please wait a little bit more to try it again.

After getting a certain number of Twitter error messages, Circleboom prevents you from making more requests to prevent your account from getting locked or suspended. 

If you're getting this error, call it a day and give it a break. When you try after a while, you'll be able to do follow and unfollow requests through the Twitter API.

## To protect our users from spam and other malicious activity, this account is temporarily locked. 

Twitter locks or suspends users’ account time to time when they do an aggressive follow churn as mentioned on Circleboom and Twitter Rules [https://help.twitter.com/en/using-twitter/twitter-follow-limit](https://help.twitter.com/en/using-twitter/twitter-follow-limit)

That means, when a user follows too many users in a short time period or unfollows them faster than an average Twitter user, Twitter marks the user for a period to close-watch him/her for follows/unfollows across the Twitter ecosystem including all 3rd party apps like Circleboom,  Twitter mobile apps, and websites.

Please log in to [https://twitter.com](https://twitter.com) to unlock your account.

## You have been blocked from following this account at the request of the user.

When you try to follow a Twitter account that blocked you earlier, Twitter sends this error message to inform you. Circleboom logs these messages but they might not be shown to you during fast follow actions.

{% hint style="info" %}
To learn more about "Being Blocked", please refer to [Twitter's related article here.](https://help.twitter.com/en/using-twitter/someone-blocked-me-on-twitter)
{% endhint %}

## Invalid or expired token.

This might happen when;

1. You try to follow/unfollow after getting "[you are unable to follow more people at this time](https://help.twitter.com/en/using-twitter/twitter-follow-limit)" error, Twitter may think that someone or some apps are using your Twitter account in a harmful way, and may invalidate your Twitter account's tokens (authentication info) to protect your account from being abused by 3rd party systems and expects you to re-login. 
2. Your browser has a "Do not track me" feature on it. It may stem from several Twitter authentication issues including the "invalid or expired token" error Twitter sends and blocks your follow/unfollows requests if it is open. ![](https://assets.circleboom.com/help-tool/twitter-help/images/Circleboom-tracking-protection.jpg)
3. The App’s permissions revoked on Twitter. Please check [https://twitter.com/settings/applications](https://twitter.com/settings/applications) page if our app named "Circleboom” still got access. If it is revoked by mistake, it prevents Circleboom to fulfill your requests on behalf of you.
4. [Your account may be temporarily suspended](https://help.circleboom.com/twitter/faq/my-account-is-suspended-what-should-i-do) and/or blocked doing any follows/unfollows by Twitter due to aggressive usage.
5. Your computer's time is not synced properly. Please sync your time with the internet time.

![Time sync option for Macs.](https://assets.circleboom.com/help-tool/twitter-help/images/mac-internet-time.png)

![Time sync option for Windows.](https://assets.circleboom.com/help-tool/twitter-help/images/windows-internet-time.png)

{% hint style="warning" %}
**Windows Users:** Set your server to "time.nist.gov"
{% endhint %}

## **How to check your Twitter Apps**

{% content-url %}
[Getting "Somehow your Twitter token is expired or invalidated..." message](/twitter/faq/getting-somehow-your-twitter-token-is-expired-or-invalidated-message)
{% end-content-url %}

![](https://assets.circleboom.com/help-tool/twitter-help/images/twitter-apps-circleboom.jpg)

![](https://assets.circleboom.com/help-tool/twitter-help/images/revoke-apps.jpg)

{% hint style="info" %}
**Pro Tip:** Check your Twitter apps to see if there any other third-party and possibly unreliable apps and revoke their permissions every once in a while to protect your Twitter account and your reputation.
{% endhint %}

##

##

If you're getting error messages on Twitter, this article may help you get them solved or let you get around.

# Connect Child Accounts
{% hint style="info" %}
Connecting child accounts allows you to manage multiple Twitter accounts seamlessly. This feature is now available to Plus and Premium users, enhancing your experience with more flexibility and control.
{% endhint %}
### Steps to Connect Your Child Accounts
**Step 1:** To start connecting your child account(s), you need to click on the "Accounts" button located in the left menu, which is indicated by an arrow in the image provided below.

![switch_account_1.png](/uploads/switch_account_1_3a932d1bba.png)

**Step 2:** Click on the `Connect New Account` button, which will redirect you to Twitter's authentication page. Here, you will complete the authorization needed to link your new account.

![switch_account_2.png](/uploads/switch_account_2_8355d4c4ef.png)

After adding your account to Circleboom, effortlessly navigate among your connected accounts by clicking the `Manage This` button for streamlined account management.

{% content-url %}
[Remove Child Accounts](/twitter/managing-your-account/remove-child-accounts)
{% end-content-url %}

# Upgrades Between Plans

At Circleboom, we understand that your social media management needs may evolve over time. That's why we offer flexible options for upgrading your plans to accommodate your changing requirements. 

You can easily switch to a higher-level tier subscription plan using our convenient [upgrade page](https://subscription.circleboom.com/twitter). 

Downgrading between paid plans requires manual intervention, as certain situations call for a personalized approach rather than a purely automated one. Therefore, our team handles these requests internally, ensuring that each case receives the attention it deserves.

Should you wish to upgrade or downgrade your current paid plan, please don't hesitate to reach out to us via email or direct message on Twitter. We'll promptly address your request and provide assistance as needed.

Additionally, if you're interested in transitioning from a monthly subscription to an annual plan within the same tier, please make sure that you are logged into your account and then choose the desired plan at the [upgrade page](https://subscription.circleboom.com/twitter). 

For free-tier and Limited-plan users, the upgrade process is quite straightforward: Simply click on of the "Upgrade" buttons located in your dashboard, which can be observed below.

![twitter_dashboard_free.png](/uploads/twitter_dashboard_free_f4ada40ea4.png)

{% content-url %}
[Subscribe to a Circleboom plan](/twitter/subscriptions-and-account-settings/subscribe-to-a-circleboom-plan)
{% end-content-url %}

# Whitelisting Twitter Followers

For those who want to exclude some profiles from your search results, we developed the whitelist module and embedded it into all Circleboom Twitter’s tools. You can include them by using filters on top of the grid in each Circle module.

**Step 1:** Let’s say you’re on “Menu > Circle > Lost Focus.” **The green buttons on the right corner** are `add to whitelist` buttons and they work individually.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-06-01 at 22.46.14.png>)

**Step 2:** If you want to add more than one Twitter account to your whitelist, you can **use the “big green button”** on the upper left side of the grid.

# My Twitter account is locked; what should I do?

Twitter bots 🤖 scan the entire Twitter ecosystem 24/7 to flag spammers, trolls, and accounts acting against Twitter's policies. Occasionally, these bots wrongly flag genuine user accounts. When Twitter locks an account, there might be a couple of reasons;

* The most common reason is having no phone number connected to your account. If you don't have a phone number linked to your account, most likely, the bots will flag the account as it is not genuine, sooner or later.

{% hint style="success" %}
Hence, If you haven't added your phone number to your Twitter account, Twitter highly recommends adding mobile phone numbers to accounts to prevent lock-outs. When your account is locked, Twitter needs to confirm you are the valid owner by sending a code via text.
{% endhint %}

* The second common reason is that your account might be locked for security purposes by Twitter. If you are logged in to your account and see a message that your account has been locked for security purposes, this means that Twitter has detected suspicious behavior and bots thought that your Twitter account might be compromised. You need to follow Twitter instructions to re-activate your account. When you do that, you prove you're willingly using 3rd party Apps.

{% hint style="success" %}
Twitter uses automated systems to understand whether you willingly started to use 3rd party applications like Circleboom, Buffer, Hootsuite, and others. It does that by locking you out instead of just asking if you began to use these apps willingly. When you open up the Twitter application on your phone, it automatically verifies you by sending a text message. After that, you're good to go.
{% endhint %}

* Your account is limited because it may have violated the Twitter Rules.\
  \
  If your account is limited because it may have violated the Twitter Rules, Twitter may ask you to perform specific actions before removing your restricted state. These actions may include verifying your email address, adding a phone number to your account, or removing Tweets that violate Twitter rules.

{% hint style="info" %}
We highly recommend you avoiding automated rules, like sending duplicated tweets, automatic hashtags, and other automated rules stated in [Twitter rules.](https://help.twitter.com/en/rules-and-policies/twitter-rules)&#x20;
{% endhint %}

## **Why is my account locked while I'm using Circleboom or other 3rd party Apps?**

Twitter uses some automated systems to understand if you willingly started to use 3rd party applications like Circleboom, Buffer, Hootsuite, etc. by locking out you instead of just asking if you began to use these apps on your own choice. When you open up the Twitter application on your phone, it automatically verifies you by sending an email or a text message. After that, you're good to go.

{% hint style="success" %}
**[Circleboom](https://circleboom.com/twitter-management-tool) is fully compliant with Twitter rules and policies. You can always use Circleboom safely.**&#x20;
{% endhint %}

That's why, alongside thousands of individual users and small businesses, many global corporations, and organizations worldwide prefer [Circleboom](https://circleboom.com/)!

[![trusted by.jpg](/uploads/trusted_by_3a288c71b9.jpg)](https://circleboom.com/twitter-management-tool)


## **Why do my Twitter followers or friends count shown as "0"?**&#x20;

{% hint style="info" %}
**Don’t panic! You didn't really lose your Twitter followers and Friends.**&#x20;
{% endhint %}

It happens when Twitter locks you out. In that case, users can see your profile and your Tweets as the account is still active. When you verify your account, the numbers on your Twitter account will automatically be reinstated by Twitter (_This is not a thing 3rd party applications like Circleboom can do._) Don't forget to add your mobile phone numbers to your Twitter accounts to prevent future lock-outs.&#x20;

{% content-url %}
[**Manage your Twitter account safely: Circleboom Twitter**](https://circleboom.com/twitter-management-tool/)
{% end-content-url %}

{% hint style="danger" %}
If your account is still locked out, we highly recommend [read the Twitter Help page here](https://help.twitter.com/en/managing-your-account/locked-and-limited-accounts).
{% endhint %}

Is your Twitter account locked and don't know what to do? No worries, you've found the answer. Just dig in!

# "All your Friends" menu doesn't show everyone I follow

The "All the ones I follow" menu lists 10.000 of your followers based on the filters you use. If you do some unfollows, and visit back the same menu, we show 10.000 of your remaining friends (It might be less than 5.000 if the grid filters are in use).

We won't list all your followers at once to keep your focus on the task.

# Why can't I follow anymore?

When Twitter says, "You're not allowed to follow anymore," Twitter doesn’t like your aggressive follow/unfollow churn, or you've used all your daily follow limits within the Twitter universe. When a user follows too many users in a short period or unfollows them, Twitter marks the user for a period to close-watch them for follows/unfollows across the Twitter ecosystem, including all 3rd party apps, Twitter mobile apps, and websites.

Since every Twitter account has a unique ratio between friends and followers, **the ideal ratio may range from one account to another**. This assessment is made automatically by Twitter depending on your account's specific balance.

{% hint style="info" %}
You may need to get new followers after reaching **5000 friends** to keep the number of friends and followers balanced. After then, you can keep following new Twitter accounts. 
{% endhint %}

If you don't seem to reach 5000 followers in near future, you may consider reducing your following number by [eliminating some inactive and fake accounts](https://circleboom.com/twitter-management-tool/unfollow-inactive-twitter-accounts) you may follow, shown in the video tutorial below:

<iframe width="560" height="315" src="https://www.youtube.com/embed/IGqmRU4G-1M" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Or if you don't want to remove some accounts, you can [make Twitter lists of your friends](https://circleboom.com/twitter-management-tool/twitter-search-tool/twitter-list-manager), and continue following them through these lists. Hence, you can continue following many other accounts without limiting yourself to 5000 following limit. We also got a hands-on video to enable you to create Twitter lists in bulk easily:

<iframe width="560" height="315" src="https://www.youtube.com/embed/VvGU13mvRoo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Twitter has its way of metrics to decide if you’re eligible to follow anyone on its connected platforms. You may hit your “account limitations” or "platform-based limitations” either together or individually. However, we're sure that once you hit the limit, Twitter eventually shuts you off for a certain amount of time to be sure you’re using Twitter within designated limits by them. 

{% hint style="info" %}
**The "follow limit" is not always 400/day, and it might be a lower limit for an account.** Twitter doesn’t share this info with anyone.  If you get an error through your Twitter account or 3rd party apps, you’ll get one of the "follow errors" from Twitter’s website sooner or later. 
{% endhint %}

Twitter suspends users' accounts from time to time when they do an aggressive follow churn, as mentioned on [Circleboom TOS](https://circleboom.com/terms-of-service) and [Twitter Rules](https://help.twitter.com/en/rules-and-policies/twitter-following-rules): 

> "What is aggressive follow churn? If you decide to follow someone and then change your mind later, you can visit the person’s profile page and unfollow them. Aggressive follow churn is when an account repeatedly follows and then unfollows a large number of Twitter accounts. That may be done to get lots of people to notice them, circumvent a Twitter limit, or change their follower-to-following ratio. These behaviors negatively impact the Twitter experience for other people, are common spam tactics, and may lead to account suspension. "

## Twitter’s rules bind everyone 

We suggest using tools with nonaggressive intent to strengthen your Twitter account(s). 

{% content-url %}
[What are the limitations of your app?](/twitter/faq/what-are-the-limitations-of-your-app)
{% end-content-url %}

Do you have a problem with following new accounts? If so, there can be several reasons for it. Let's learn the solutions!

# Can I delete more than 3200 Twitter likes?

{% hint style="info" %}
You can [delete all your Twitter likes](https://circleboom.com/twitter-management-tool/unlike-delete-all-twitter-likes) using Circleboom Twitter!
{% endhint %}

With the introduction of Twitter API v2, it is now possible to delete not only the last 3200 Twitter likes but all of them. 

Uploading your "likes.js" and starting your cleaning process using the "Unlike all my Likes" service at Circleboom Twitter would help you to delete all your likes in bulk, and have a fresh start on Twitter.

You should follow these steps to unlike all Twitter likes with Circleboom:

#### Step 1: Logging into Circleboom Twitter

If you don't have a Circleboom account yet, you can get one quickly with a few clicks.

![twitter-management.jpg](/uploads/twitter_management_8e83d0d6ca.jpg)


####  Step 2: Navigate to the left menu and find the "My Tweets" section on the list

Then, you should click on "Unlike all my Likes" to delete all your Twitter likes.
![unlike-all-twitter-likes-1.png](/uploads/unlike_all_twitter_likes_1_be2acde2b2.png)

In the next stage, you should click on "Start Here" to proceed.
![unlike-all-twitter-likes-2.png](/uploads/unlike_all_twitter_likes_2_d0d43405e5.png)

You should find your "like.js" file from your Twitter archive and upload it on Circleboom.

![unlike-all-twitter-likes-3.png](/uploads/unlike_all_twitter_likes_3_9ce9846ce3.png)

####  Step 3: Filter your liked tweets and approve your cleaning process

If you want to keep/delete only certain liked tweets, you can apply filters, though this is optional. Our filters give you the flexibility to keep or delete some tweets matching with selected hashtags, keywords, usernames, dates, and more.

![unlike-all-twitter-likes-4.png](/uploads/unlike_all_twitter_likes_4_aa3644a8f8.png)

After you confirm your deletion requests, all set! We'll take care of the rest in a timely manner.

{% content-url %}
[Processing Times on Circleboom Twitter](/twitter/faq/processing-times-on-circleboom-twitter)
{% end-content-url %}

{% content-url %}
[How to download my Twitter history archive?](/how-to-download-my-twitter-history-archive)
{% end-content-url %}

Do you want to delete all your Twitter likes? We mean, more than 3,200? Here is the answer!

# Why can't I create Twitter lists or add  Twitter accounts to my Twitter lists?

{% hint style="info" %}
If you are using an Adblock extension on your browser, you should deactivate it while using Twitter's native web app and [Circleboom Twitter](https://circleboom.com/twitter-management-tool). Most of the Adblock extensions may cause to face this issue.
{% endhint %}

Before starting, we got a better suggestion that may ease your burden in creating Twitter lists in bulk:

{% hint style="success" %}
[Try the handiest Twitter List Manager for free!](https://circleboom.com/twitter-management-tool/)
{% endhint %}

Video tutorial available below:

<iframe width="560" height="315" src="https://www.youtube.com/embed/VvGU13mvRoo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

If you are not satisfied with the Twitter List Manager, you can keep reading the article in which we list the most possible reasons:

## Creating lists

* If you are unable to view a list you've recently created, try refreshing the page or clearing your browser's cache.
* Doing this should pull in any new lists you've created so that you can view them on your profile.

If you are getting below error messages on Circleboom and having difficulty creating or managing your lists, read on to find out the possible causes of your issue and how to fix them.

Error Messages : 

> "The list currently has 5,000 members in it. Lists cannot have more than 5,000 members."
>
> "The list currently has {0} members in it, and it will pass the 5,000 limit when you add selected {1} members to it. Lists cannot have more than 5,000 members."
>
> "We couldn't add your selection to the list at this time. Please try again in 15 minutes."


## Other possible causes of your issue and how to fix them

### Twitter List limits

Some limits on Twitter lists to be aware of are:

* 1000 lists permitted per account
* 5000 accounts permitted per list
* List names cannot exceed 25 characters
* List names cannot begin with a numerical character
* Twitter may limit adding more than 1000 accounts to a list per day.
* If you've already added 1000 accounts to your lists, you may need to wait a day or two before Twitter reinstates your limits.

### Replies on lists

* Replies work the same way for lists as they do for accounts. For example, if @TwitterSupport and @twitter are on a list and mention each other, those replies will appear in the list. However, if only @TwitterSupport is on a list and @TwitterSupport replies to @twitter, the reply will not appear on the list.
* There is no feature that enables list owners to send a message to every account on a list.

### Accounts with protected Tweets on lists

* Accounts that have opted to protect their Tweets can be added to lists. However, you will only see an account’s protected Tweets if you have been approved to follow that account.
* Other people who view your list will likewise only see an account’s protected Tweets if they have been approved to follow that account.

{% hint style="success" %}
[Try the handiest Twitter List Manager available!](https://circleboom.com/twitter-management-tool/)
{% endhint %}


If you are having difficulty creating Twitter lists, this handy faq article can solve your problem!

# Plans and Pricing
{% hint style="info" %}
Circleboom operates as a SaaS (Software as a Service) company. Subscriptions automatically renew monthly or annually, similar to other subscription services, unless canceled before the renewal date. For more details, please refer to our [Terms of Service](https://circleboom.com/terms-of-service).
{% endhint %}

Circleboom offers a range of Twitter management plans designed to cater to the needs of individuals, businesses, and professionals alike. Our plans are built to provide comprehensive Twitter account insights, robust follower analytics, advanced search capabilities, and efficient tweet management tools. With Circleboom, you can effortlessly analyze your follower base, and clean up your Twitter profile to maintain a focused and engaging presence.
{% hint style="success" %}
Our motto: "Smarter tools, affordable pricing for everyone." Opting for annual plans can lead to up to 50% savings!
{% endhint %}

Circleboom Twitter Management presents five distinct plans, available with both monthly and annual subscription options, each designed to meet varying user requirements, from basic functionalities to advanced features:

1. **Free Tier (Freemium)** plan allows users to preview Circleboom's features for one profile, offering a glimpse into the platform's capabilities without any cost. This plan is designed to give users an introductory experience, showcasing how Circleboom can enhance their Twitter.

2. **Limited Plan** offers targeted tweet and like deletion services for one account across all sizes, plus a demo preview of other Circleboom features beyond delete services. This plan is ideal for users seeking to clean their Twitter activity while exploring the broader capabilities Circleboom offers.

3. **Pro Plan** caters to individual accounts with up to 25k followers, encompassing all features Circleboom offers. This comprehensive plan is designed to fully leverage the platform's capabilities for users seeking extensive Twitter management and analytics tools for a more robust online presence.

4. **Plus Plan** is designed for users managing up to 2 accounts, each with up to 100k followers. This plan includes all of Circleboom's features, along with dedicated support to provide personalized assistance. It's tailored for those needing more extensive account management capabilities and direct support for their Twitter strategy.

5. **Premium Plan** supports up to 2 accounts with a follower count of up to 1 million each. This plan includes all of Circleboom's advanced features along with dedicated support to assist with any needs or questions that arise, making it suitable for high-profile users or brands seeking comprehensive Twitter management and analytics tools.
All users begin with the Freemium plan, and no payment information is required until you choose to upgrade. For Enterprise inquiries and formal quotes, please contact us at [e-mail](mailto:support@circleboom.com).
{% hint style="info" %}
For the latest features and pricing, please visit [Circleboom's plans and pricing](https://circleboom.com/twitter-management-tool/plans-and-pricing).
{% endhint %}


# Exact Phrase Match in Smart Search Feature

Circleboom's Smart Search uses sophisticated algorithms to find keywords in users' profiles and the latest Tweet data to produce the most accurate results.

### Keyword Search

### **1.** When 2 keywords are used, we search these keywords by adding "and" operator between them.

#### **Example:**&#x20;

**Search:** `California fire`\
**Becomes:** `California` **and** ``fire`` 

**Result:** Keeping `California` Informed With Active `Fire` Updates. #wildfires #california #news

![](https://assets.circleboom.com/help-tool/twitter-help/images/smart-search-circleboom-2.jpg)

### **2.** When quotes in use, we search the keywords together.

#### **Example:**&#x20;

**Search:** `"California fire"`

**Result:** "`California Fire` News™ - Public Safety Info ☞ Real scoop when you need it! ★ NOT OFFICIAL ALERTS #CAFire #NeverForget"

![](https://assets.circleboom.com/help-tool/twitter-help/images/smart-search-circleboom1.jpg)

### **3.** When "not" operator used, we search one of the keywords and strictly eliminate the results, including the keyword after the "not" operator

#### **Example:**

**Search:** `California and not fire`\

**Result:** "`California` Half Marathons | #Halfmarathons in #California | California Half Marathons on Facebook"

{% hint style="info" %}
Keyword and location fields support logical operators like “`and`, `and not`, `or`, `or not`”.  You can use them without using quotes as in example 3 above.
{% endhint %}

### Location Search

The same "logical operators" rule works for the location field also. You would search for something like `California or Chicago` to find profiles in "`California`" `or` in "`Chicago`".&#x20;

![](https://assets.circleboom.com/help-tool/twitter-help/images/location-search-circleboom.jpg)

{% hint style="warning" %}
Using the logical operator in searches takes a little bit more time to produce results rather than making single keyword searches.
{% endhint %}

# Troubleshooting Account Connection Errors

There might be a couple of reasons why you cannot connect your Twitter account to your Circleboom account. Troubleshooting is usually straightforward, but it might need a human touch by our support team in some circumstances. 

#### Already connected to another Circleboom User

Each Twitter account can be connected to only a Circleboom user, and you will get the following error on your screen if your Twitter account is already associated with another Circleboom account:

> This Twitter account (@ScreenName) is already connected to another Circleboom User.

![already_connected.png](/uploads/already_connected_67cc10a28e.png)

If you can access your Circleboom account your Twitter address is connected, please login with that Circleboom account. In case you cannot access your Circleboom account anymore, please contact us via [e-mail](mailto:support@circleboom.com).

#### Connecting with Child Account

If you have had a paid subscription plan for multiple accounts (Multi or Enterprise) in the previous login system where you could log in with Twitter sign-on, you need to connect your master account with your Circleboom account first.

Whenever you try to connect your Child account to Circleboom account as the master account, you will receive the following error.

> It seems that you are trying to connect with a Child account. Please connect with your master Twitter account (@ChildScreenName) while logged in to Twitter, then we\''ll do the rest!


# Using "Hide who I visited within X day(s) on CircleBoom" Filter

There are several filters that you can use to filter out your grid results. One of the most used filters is hiding and showing the accounts you visited using Circleboom within an exact time span.

{% hint style="warning" %}
Circleboom becomes more efficient when you use it consistently to manage your Twitter account and use `Visit` button to go to the profile of your target accounts. {% endhint %}

### Search Tool

When you start following users, it will take a few days for them to realize someone followed them. We’re applying **"Hide who I visited within X day(s) on Circleboom"** by default. You can change our default of “30 days” if you want, but our suggestion is to set it no less than seven days.



### Circle Tool

The same filter becomes **"Hide who I visited within X day(s) on Circleboom"** when you visit the **"Circle tool."** By using this filter, you can easily filter out the people you have already visited. So, you don't have to think about if you're trying to follow the same guys you followed and dropped before. We’re applying this filter by default. You can change our default of “10 days” if you want, but our suggestion is to set it no less than seven days.

### Why I can’t select less than 5 days on " 'Hide who I visited within X day(s) on CircleBoom' Filter”?

Due to Twitter’s strict policies about aggressive or spammy follow churns, we’re constantly tuning our algorithms to make sure that our users don’t get marked by Twitter for their behaviors and helping them don't get their accounts locked or suspended eventually.

Here is an official announcement about policy clarification which clearly says following and unfollowing immediately after 24h would be considered as aggressive following:

> **"Automated follow-back monitoring, and other forms of follower churning, are not permitted.** For example, following 100 users, waiting 24 hours, then unfollowing the users who haven’t followed you back would be considered aggressive following. Repeatedly following and unfollowing a user is a form of spammy behavior, and is never allowed. Following an account is a way to express your interest in them, not a way to try to manipulate another user into following you back.” [https://twittercommunity.com/t/policy-clarification-aggressive-following-and-inorganic-following-behavior/92769](https://twittercommunity.com/t/policy-clarification-aggressive-following-and-inorganic-following-behavior/92769)

{% hint style="warning" %}
**"Hide who I visited within X day(s) on Circleboom" filters are effective if you visited these accounts on Circleboom Twitter.** Currently, we're not taking into consideration the ones you visited via other tools or the Twitter app itself. 
{% endhint %}

# What timezone is being used for Best Time to Tweet?

The time period indicated in the Analytics tool is based on your Twitter account timezone. 

For instance, if you set your Twitter time zone for EST, the time periods that you see on the Best Time to Tweet tool refer to EST as well. 

# Can I change my child accounts with a new one?

{% hint style="info" %}
**Child Accounts** feature is only available for **Plus** and **Premium** subscribers.
{% endhint %}

Circleboom's policy does not allow the substitution of one Twitter account for another within an existing paid subscription. Each subscription is uniquely tied to a specific Twitter account, ensuring the security and integrity of your Twitter authorization.

If you need to manage more Twitter accounts with Circleboom, our annual prices offer up to a 50% discount. Most of our subscribers are permanent and long-term users, and we aim to provide even more affordable prices for them.

If you have short-term clients, you won't be able to benefit from our annual price advantages. That's why we don't support changing child accounts with a new one.

While we offer more affordable prices for annual subscriptions, we also keep our monthly prices at a reasonable level.

Agencies may prefer a monthly subscription, and at the end of each term (1 month), if they wish, it's possible to end their subscription and create a new one for new clients.

Can I change my child accounts with a new one?

# Scheduling a Twitter Thread via Circleboom Publish

When 280 characters are not enough to express your thoughts on Twitter, you can prepare a Twitter thread, where you create individual tweets and bind them together. 

To schedule a Twitter thread, you can use Circleboom Publish's specialized publish tool for Twitter threads: **Create Twitter Specific Post or Thread**. 

#### Step 1:  Choose the post type you need 
  
Log in to your Circleboom Publish account, and on the Dashboard, you will be offered two ways to schedule your Twitter posts. You can either create an individual Twitter post or "Create Twitter Specific Post or Thread." If you need more than a tweet to express yourself, you will use the latter.

![twitter-thread-maker-3.png](/uploads/twitter_thread_maker_3_ad6a12d643.png)


#### Step 2: Choose your Twitter account

On the next page, you need to choose a Twitter account among your connected accounts.

{% hint style="warning" %}
According to Twitter rules, you cannot simultaneously create posts for multiple accounts. For more information, please visit Twitter's related page: https://blog.twitter.com/developer/en_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts
{% endhint %}

![twitter-thread-maker-4.png](/uploads/twitter_thread_maker_4_0165ef4fdd.png)

#### Step 3: Input your content and create your Twitter Thread 

You can start writing your thread from the first tweet, and once you are ready to move to the next tweet of the thread, you can add more tweets and make your Twitter thread by clicking on the 'Plus' (+) sign at the bottom right of the text board.
![twitter-thread-maker-5.png](/uploads/twitter_thread_maker_5_7a1b56a927.png)

If you are not happy with the content you created, you can delete all tweets in the thread through the 
*Delete this post* button. You can also save it as a draft and keep working on it later.

{% hint style="success" %}
Circleboom allows you to create Twitter threads longer than 25 tweets, which is the maximum number of tweets that you could add to your thread on Twitter.
{% endhint %}

#### Pro Tip: 

{% hint style="info" %}
Thanks to built-in tools Canva, Unsplash, and Giphy, users can create and design their images as they wish: https://help.circleboom.com/publish/feature/design-your-images-on-circleboom-design-tool
{% endhint %}

If you use Canva's ready-made post templates for each platform, you don’t need to adjust your image every time with the Twitter image size requirements. 

![twitter-thread-maker-6.png](/uploads/twitter_thread_maker_6_773b1f3461.png)


#### Step 4: Schedule your Thread once you are ready

When you finish making and designing your Twitter thread, you share it immediately with your Twitter circle.

Also, you can schedule it for a future time. On Circleboom, you can also automate your Twitter posts. The queue scheduling feature allows you to establish time intervals and continuously send your threads and regular posts.

![twitter-thread-maker-8.png](/uploads/twitter_thread_maker_8_3feed541f3.png)

Find out how to schedule Twitter threads with Circleboom Publish!

# Why does my GMB account get disconnected?

Google My Business accounts may be occasionally disconnected from your Circleboom Publish account, and you will need to reconnect your account in these instances. As put on Google's [developer page](https://developers.google.com/identity/protocols/oauth2#expiration), it can occur due to several reasons:&#x20;

* You may have revoked your app's access.
* The refresh token has not been used for six months.
* You changed passwords and the refresh token contains Gmail scopes.
* Your account has exceeded a maximum number of granted (live) refresh tokens.
* You belong to a Google Cloud Platform organization that has session control policies in effect.

{% content-url %}
[Adding a Google Business Account](/publish/managing-your-account/adding-a-google-business-account)
{% end-content-url %}





# Discover Articles

Discover Articles feature of Circleboom Publish is curated from thousands of sources. This feature can help you to find relevant articles in your interest areas and create engaging content.&#x20;

If you want to be kept updated on different topics, all you need to do is defining your interest areas from over 300 interest categories Circleboom has created for you.

Once you select your interest topics, Circleboom will curate a list of articles related to your interests. You can easily add your favorite articles to your Twitter queue.

### How to use the Discover Articles feature

**Step 1:** Find “Discover Articles” on the left-hand menu and click it to open the Circleboom Article Curator.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 15.39.22.png>)

**Step 2:** Select the “Manage Your Interests” option to set your interest topics. There is no limit in defining your interests in Circleboom Publish, but adding a couple of interest areas would lead to more results in Discover Articles.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 15.40.22.png>)

{% hint style="info" %}
You can always update your interests for article curation using the **Manage Your Interests** button on Discover Articles feature or via the **Settings** menu.
{% endhint %}

**Step 3**: First of all, select your desired language for the curation of articles.&#x20;

Please make sure that you add keywords written in your chosen language. To select your interest areas, you can either use the interest template on the right-hand side or type your topics on the search bar.

When you are done, click on **Save your interests** and you will be directed to Discover Articles for search results.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 15.50.45.png>)

### Publish articles in a few seconds

For those who want to create more engagement by publishing on your interest areas regularly, the Discover Articles feature is the right address for you.

Once you set your interests, you can browse through the trending articles in your interest areas and choose your favorites to post on your Twitter account.

**Step 4**: To select an article, click the small box on the right corner of the articles. As you complete your selection, click “Add selected articles to queue” on the blue pop-up.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 16.21.27.png>)

**Step 5:** Select the social media accounts you want to post the articles. You can add them to your queue, schedule them for a specific time, or publish them immediately.

### Avoid certain keywords&#x20;

Your selected interest areas represent the sum of keywords that are related to that topic. Yet, we are aware of the fact that there could be some sub-components of your interest area that is not relevant for you. In these cases, you can simply disregard search results with one click.

Let's assume that you want to discover articles on energy, but you are not interested in receiving updates on the oil. To exclude results associated with oil, you can move your cursor over it, and click on **Avoid this topic**.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 16.12.35.png>)

#### Hands-on Video:

<iframe width="560" height="315" src="https://www.youtube.com/embed/D01MIRE_IZY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# How to add mentions in your posts

You can tag/mention Facebook pages, Twitter and Instagram profiles while posting through Circleboom Publish.

Due to platforms' technical limitations, you cannot mention Facebook profiles and groups, Linkedin profiles when you schedule your posts via Circleboom Publish.

### **Tagging Facebook Pages**

To mention Facebook pages on your scheduled posts, you can start typing with **@** symbol and then the name of the Facebook page that you want to tag. After typing the first characters, we will also show you some matching results, and there you can select the page to be mentioned.

For better matching results, we advise you to search with the username of Facebook pages, as there might be multiple pages with the same name. You can find the usernames of Facebook pages when you look at their URL, like facebook.com/**circleboomcom**

{% hint style="warning" %}
You cannot mention pages from other platforms and Facebook pages simultaneously when you are scheduling your Facebook posts.&#x20;
{% endhint %}

### Mentioning on Twitter

To tag some accounts on Twitter, you can type **@** symbol and Twitter handle of the account that you would like to mention. In the post preview appearing on the right side, you will notice that a hyperlinked text will appear and you can visit that account by clicking on it.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2022-01-04 at 20.23.17.png>)

### &#x20;Instagram mentions

You can mention Instagram profiles on your IG posts by typing @ symbol and their username, in a similar manner with Twitter and Facebook.&#x20;

Due to API limitations on Instagram, we cannot suggest you the list of accounts matching with your search; however, it will be enough to type full name starting with @ to hyperlink that account.

### LinkedIn Company Page Mentions

You can mention LinkedIn company mentions on your LinkedIn posts by typing @symbol and the company name.


# How to Convert Instagram Professional Creator Account to Professional Business Account

Since Instagram API allows scheduling services only for Professional Business accounts, you are kindly asked to convert to your Instagram account. This can be easily done with a few clicks on Instagram and you can always go back to a personal or creator account later.

{% hint style="warning" %}

Professional Creator accounts cannot be connected to Circleboom Publish due to Instagram´s own technical limitations. Therefore, please make sure that you select the **Professional Business** category.

If the Creator option is selected, you can't schedule your posts via Circleboom or any other third-party app.
{% endhint %}

![business_account.png](/uploads/business_account_71925def96.png)

If you still prefer to define yourself as a creator on Instagram rather than a business, don´t worry! When you switch from Professional Creator to the Professional Business account type on Instagram, you can still choose the "creator" subcategory under the Professional Business account.

To convert your Instagram account type from Professional Creator to Professional Business, you can follow the steps shown in the image below:

![Creator_instagram_switch_2.jpeg](/uploads/Creator_instagram_switch_2_1f9d66dcdd.jpeg)


Find out how to convert an Instagram professional creator account to a business account. 

# Check Your Scheduled and Sent Items on Outbox

On **Outbox,** you can find, delete and edit all the items you've sent through our Schedule and Articles modules. You can also:

* filter posts by date or week of the current month
* filter your posts according to the social media platform you post on.
* filter your posts according to the social media accounts you post.

During the deletion process, if you have filtered by social media account, only posts belonging to the filtered accounts will be deleted.

The Outbox menu should look like below, and all sent items will be moved to `Sent Items` (second tab of the page).

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 16.34.53.png>)


# Design Your Images on Circleboom Design Tool

If you use Unsplash, Giphy and/or Canva APIs, we have some good news for you. Circleboom Publish has the built-in versions of these tools to make it easier for you to create and edit your posts.

{% hint style="info" %}
Built-in Canva design tool is only available for Circleboomers who subscribed to a paid plan.

We have different pricing plans with monthly and annual payment options, and you can upgrade your plan [here](https://subscription.circleboom.com/?ref=publish).
{% endhint %}

**Step 1**:  Visit `Create New Posts`dashboard on Circleboom Publish and choose the social accounts that you are planning to send your post. Then, click on `Design on Canva` to access the built-in Canva app.&#x20;

Each social platform has its own recommended image size, and you will be asked to choose a Canva Design Type for the best quality.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 22.46.50.png>)

**Step 2:** You will be directed to the login page of Canva. If you already have an account there, you can simply log in, or you can create an account within seconds.&#x20;

{% hint style="info" %}
If you are creating a Canva account for the first time, please don't forget to read its [policies](https://www.canva.com/policies/terms-of-use/) first, and allow its cookies.&#x20;
{% endhint %}

**Step 3**: Choose a template from the left menu, and edit it as you desire. When your post is ready, you can click on `Publish` in the upper-right corner. Your design will be automatically added to the `Create New Posts`dashboard of Circleboom Publish as media.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 23.15.27.png>)

**Step 4**: Finalize editing your content, and don't forget to post it. You can add it to your queue, schedule for a later date, or post it immediately.

{% content-url %}
[Schedule Your Posts using Circleboom Publish](/publish/feature/schedule-your-posts-using-circleboom-publish)
{% end-content-url %}

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 23.22.57.png>)

#### Don't miss our hands-on video on designing your social media posts:

<iframe width="560" height="315" src="https://www.youtube.com/embed/BFErLNAGcqc" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Posting Limits at a Glance

To prevent abuse and ensure service stability, all requests are rate limited by their respective platforms. Rate limits specify the maximum number of Post creations that can be made in a given period.

In addition to the below-listed limits, some platforms may enforce user-based limits. All these limits we posted below are generic limits announced by platforms, and they don't show any user-specific limits they might (not) enforce.


|             |          Twitter         |      Facebook      |                      Instagram                     |      Linkedin     |                    Pinterest                    |
|:-----------:|:------------------------:|:------------------:|:--------------------------------------------------:|:-----------------:|:-----------------------------------------------:|
| Post Limits | 200 posts per 15 minutes | 200 posts per hour | 25 posts per day, carousels count as a single post | 200 posts per day | 100 posts per minute, including boards and pins |

In addition to the Rate limits we documented above, platforms have set different policies regarding media and text you can use in your posts. Please visit our help page for more information on media and text limits of platforms:
{% content-url %}
[Media limitations for social platforms](/publish/faq/media-limitations-for-social-platforms)
{% end-content-url %}

When you schedule Instagram Videos and Reels, you should also follow Instagram-specific specifications we list on the following help page:
{% content-url %}
[Video and Reels Limitations on Instagram](/publish/faq/video-and-reels-limitations-on-instagram)
{% end-content-url %}

Last but not least, Circleboom has its own media and text limitations which you take into consideration while posting:
{% content-url %}
[Text and Media Limitations on Circleboom Publish](/publish/faq/text-and-media-limitations-on-circleboom-publish)
{% end-content-url %}

post limits, max post number, platform limits, circleboom limits

##  I can't see all my Facebook and Instagram pages; what should I do?

If you’re unable to view all your Facebook pages, groups or Instagram business accounts, you can grant permission for them in your Facebook settings under Business Integration. 


Here’s a helpful animation that demonstrates how to do so:

<iframe width="560" height="315" src="https://www.youtube.com/embed/vJdktczaxIk" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>

- Ensure that Circleboom is listed as a third-party app in your Facebook Settings > Business Integration.
- After clicking ’Edit and Settings” to connect your Facebook pages, groups, or Instagram business accounts, please select the ‘Select All’ option in all sections of permissions.
- In the next step, you will be able to specify the actions and permissions that Circleboom can perform on the accounts you have selected.



# Does Circleboom Publish have a Mobile App?

Circleboom Publish doesn't have a Mobile App yet. But our web app is small-screen friendly, and you can manage your social networks while you’re away from your workstation with just a few screen-taps.

{% hint style="success" %}
You can manage your social account in a timely and organized manner with [Circleboom Publish: Start using it now](https://circleboom.com/social-media-scheduler)
{% endhint %}


Does Circleboom Publish have a Mobile App?


## How to tag a Company Page on LinkedIn Posts

To mention a Company Page on LinkedIn, type @ and then write the username of the targeted LinkedIn Company Page. The most crucial point here is that tagging a Company page differs from using hashtags. For example, if you want to tag a Company page, first type @. Then enter the company's username and select it from the list as it is shown in the example below:

 ![tag1_linkedin.png](/uploads/tag1_linkedin_21ba64a351.png)


If you try to use the URL of the company page with @, it won’t work. You will see different results like this:

 ![tag2_linkedin.png](/uploads/tag2_linkedin_09d8039bca.png)

Also, using hashtags (#) with usernames or URLs won’t work like tagging. If you use the username of a company with hashtags (#), it doesn’t send notifications to this company and its followers. Only people who follow that hashtag will see your post. But if you tag this company page, the company and its followers will be notified when you publish your post.

 ![tag3_linkedin.png](/uploads/tag3_linkedin_a9e651c381.png)


Tagging a company page in your LinkedIn post increases the visibility of your LinkedIn posts. 

On Circleboom, you can also identify the best times to share your posts. So, you can tag your company page and schedule your LinkedIn post at the best time and get the maximum impressions and engagement!


{% content-url %}
[Best time to post on LinkedIn: The optimum days and hours!](https://circleboom.com/blog/best-time-to-post-on-linkedin/)
{% end-content-url %}


# Scheduling Tweet Rules

{% hint style="info" %}
Twitter has taken additional action to keep Twitter free from spam. Specifically, they have introduced new rules around automation and the use of multiple accounts. We strongly recommend our users relying on Twitter policies regarding spamming and identical posting.
{% endhint %}

Spam has been an issue on Twitter for a long time, and you might recognize this common type of spam:

> A single account posting identical (or almost identical) tweets.

The Twitter Rules prohibit posting duplicative or substantially similar content — both on one account and across multiple accounts. **Twitter might suspend your account if you fail to comply.**

With the current [Twitter rules](https://blog.twitter.com/developer/en\_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts.html), it would be best to avoid tweeting the same content. We would recommend modifying the text or multimedia whenever you want to re-use your top content.

# Why my profile picture is not shown?

We use platform-provided profile picture URLs on our tools. These platform-provided picture URLs expire when you update your picture on the platform, or get outdated based on some other reason.&#x20;

To update your profile picture, please visit your [Manage Social Media Accounts](https://publish.circleboom.com/settings/manage-accounts) page under Settings, and click on the Refresh Icon located on the upper right corner of the account listed on that page. This will get your recent profile picture from the social platform.


![refresh_pic.png](/uploads/refresh_pic_7dd45b0b73.png)

# Do you support personal Instagram accounts?

Instagram offers three account types in total for personal and professional users (business and creator profiles).&#x20;

Instagram currently prioritizes supporting the posting services for business accounts, and due to API limitations of Instagram, we cannot post on personal and creator accounts.&#x20;

However, you can easily change your profile into a business profile without any extra cost in a few seconds. Please visit our following help menu to convert your Instagram account with a few clicks:

{% content-url %}
[How can I convert my Instagram account to a professional business profile?](/publish/managing-your-account/how-can-i-convert-my-instagram-account-to-a-professional-business-profile)
{% end-content-url %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/_URZw6AO_SY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Do you support personal Instagram accounts?


# Why are images for my posts on Google My Business missing?

As opposed to other social platforms, GMB does not show images for your shared links, unless you explicitly add your images for the post.

When scheduling your posts for GMB, you will need to add an image to your post and otherwise, your content will be posted without any image. This is a restriction of GMB and link previews are not shown unless you add an image to your posts.

{% hint style="success" %}
You can start to plan and [schedule your google my business posts](https://circleboom.com/social-media-scheduler/google-my-business-scheduler) now.&#x20;
{% endhint %}


<iframe width="560" height="315" src="https://www.youtube.com/embed/8s8Vlz0lQVY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Plans and Pricing

{% hint style="info" %}
Circleboom is a SaaS (Software as a service) business, and once you subscribe, it renews every month or year like any other subscription business, unless you cancel it before the renewal date. You can get details in our terms [https://circleboom.com/terms-of-service](https://circleboom.com/terms-of-service)
{% endhint %}

Our motto is "Smarter tools yet affordable pricing for everyone". [Circleboom Publish](https://publish.circleboom.com) offers 5 different pricing plans with both monthly and annual payment options:

{% hint style="info" %}
Visit [Circleboom Publish's plans and pricing](https://circleboom.com/social-media-scheduler/plans-and-pricing) for the most up-to-date features and pricing table.
{% endhint %}

**Entry Tier**

Our entry-tier subscription plan is designed to provide a comprehensive picture of what Circleboom Publish entails and will always be very affordable. There you can:

* Connect your Facebook, Twitter, LinkedIn, Instagram, Pinterest, and Google My Business accounts
* Publish new posts
* Discover articles
* Schedule & queue your posts (up to 10 posts per social accounts)

In sum, a Entry Tier subscription enables users to manage 2 social media accounts among the above-mentioned 6 platforms. It gives access to most Circleboom tools, excluding RSS feed posting.

**Pro Plan**

The Pro Pack of Circleboom Publish is an upgraded version from the Free Tier and enables its users to manage up to 5 social media accounts in one place. Advantages of a Pro Plan include but are not limited to:

* Managing up to 5 accounts from all leading social media platforms, including Facebook, Twitter, LinkedIn, Instagram, Pinterest, and Google My Business
* Scheduling up to 300 posts per account
* Creating your own amazing designs with the Circleboom Canva design tool
* Connecting up to 50 RSS feeds

**Premium Plan (most popular)**

Subscribing to the Premium Plan will grant you access to the features advertised in Pro Plan by increasing your account and posting limits. With this subscription, you can:

* Connect up to 10 social media accounts from Facebook, Twitter, LinkedIn, Instagram, Pinterest and Google My Business
* Schedule/queue unlimited number of posts per account

The Premium Plan is the most popular choice of Circleboomers and satisfies the needs of many users without limitations.

**Business Plan**

For SMBs and Larger Businesses, we offer Business Plan, and it especially targets business consumers who need to manage many accounts in advance. This subscription enables you to connect up to 30 social media accounts and 100 RSS feeds. Subscribers of Business Plan can schedule unlimited posts per account.

**Enterprise Plan**

For social media agencies and big companies with a lot of branch pages, our Enterprise plan is the most suitable solution. You'll be able to manage up to 100 social media accounts from all social platforms and connect 100 RSS feeds without having any posting limits.

If our Enterprise plan is not extensive enough for you and you need to connect more than 100 accounts, please contact us at support@circleboom.com, and our customer agents will quickly make you a special offer. 



# What happens when an RSS feed is broken?

Our systems try to fetch the latest feed data from corresponding servers regularly. When a server gives an error we keep trying it 2 more times until we suspend the feed for 6 hours.

After 6 hours, our systems re-check the feed if it is working or not. If it works, we keep pulling data from it, and send posts based on the feed rules. If it fails again, we suspend the feed for another 6 hours before giving it a try.

{% content-url %}
[Connect an RSS feed](/publish/feature/connect-an-rss-feed)
{% end-content-url %}

What happens when an RSS feed is broken?
