Troubleshooting Account Connection Errors

What timezone is being used for Best Time to Tweet?

Why I can’t refresh my Instagram - Facebook connections? My account connection lost

Why was my credit card declined?

Why some of Twitter accounts’ last tweet date column show “no info” in the grid listing?

Troubleshooting failed Instagram posts and connection problems

How can I see my Instagram account type?

How to add mentions in your posts

Can I connect my Instagram creator account to Circleboom Publish

Getting "Somehow your Twitter token is expired or invalidated..." message

I deleted my Twitter archive, but my tweet counter does not show zero after

"Not following back" page shows the accounts I'm currently following

Why can't I create Twitter lists or add Twitter accounts to my Twitter lists?

Why some of my likes still shown on my Twitter profile?

Why some of the accounts listed as inactive had tweeted a few times?

Why can't I follow anymore?

What are the limitations of your app?

What does the "no info" label on the Grid's Last Tweet column mean?

"All your Friends" menu doesn't show everyone I follow

Profile clicks not working/slow on the grid list?

My Twitter account is locked; what should I do?

My account is suspended, what should I do?

Is there a way to list all my verified followers on Twitter?

I'm getting some error messages

I can’t login to Circleboom, what’s the problem?

How to download my Twitter history archive

How long does it take to delete my tweets or Twitter archive?

How do I cancel active "Delete Tweet", "Unlike likes", "Delete Retweets" processes?

How can I upload Twitter archive files larger than 100 MB

Does Circleboom Twitter have a Mobile App?

Do You Have Bulk/Mass or Automated Unfollow and Follow?

Can I delete more than 3200 Twitter likes?

Can I switch my Twitter account with another one in a paid plan?

Can I change my child accounts with a new one?

Why some of my social accounts are grayed out when I try to connect them to Circleboom?

Why my profile picture is not shown?

Why does my Google My Business account get disconnected?

Why are images for my posts on Google My Business missing?

Where can I send my feedback and questions?

What happens when your social account lost connection and how to reconnect it

What happens when an RSS feed is broken?

Text and Media Limitations on Circleboom Publish

Scheduling Tweet Rules

RSS Feed Sample

Media Limitations for Social Platforms

How can I use coupons for a subscription?

Does Circleboom Publish have a Mobile App?

Do you support personal Instagram accounts?

Do you support nonprofit organizations?

Do you offer a trial period?

Can I post duplicate content?

Can I get a full refund for my subscription?

Can I add hashtags and mentions to RSS Tweets?

Design Your Images on Circleboom Design Tool

Video Downloader

Creating Twitter Lists

Exact Phrase Match in Smart Search Feature

Whitelisting Twitter Followers

Using The Grid

Using "Hide who I visited within X day(s) on CircleBoom" Filter

How to Add your Followers to Blacklist

How Can I Use the Location Filter Efficiently?

How can I convert my Whitelist to a Twitter List

How can I convert my Blacklist to a Twitter List

How to delete more than 3200 tweets and retweets

Schedule Your Posts using Circleboom Publish

Discover Articles

Connect an RSS feed

Check Your Scheduled and Sent Items on Outbox

What is Circleboom?

Accepted Payment Methods

Using 3rd-party Tools like Circleboom for Social Media Accounts

Plans and Pricing

How secure are Circleboom payment pages?

Connecting Your Social Accounts

Connecting Your Twitter Account

Adding a Pinterest Account

Time Zone and Queue Settings

Connect Child Accounts

How to switch between my Child/Master accounts

Remove Child Accounts

Adding a Twitter Account

Supported Platforms and Account Types

How can I convert my Instagram account to a professional business profile?

Connecting your Instagram Business Account to a Facebook Page

Adding an Instagram Account

Adding a LinkedIn Account

Adding a Google Business Account

Adding a Facebook Account

How can I edit my account information? 

How to Delete Your Account and Data

Delete Data Instruction

Where to Find Your Invoices

Subscribe to a Circleboom Publish Plan

How can I revoke Circleboom's access to my social account?

How to Cancel Your Subscription

How can I change my Circleboom profile image?

Upgrades Between Plans

Reactivate Your Circleboom Subscription

Subscribe to a Circleboom plan

<h1 id="can-i-switch-my-twitter-account-with-another-one-in-a-paid-plan">Can I switch my Twitter account with another one in a paid plan?</h1>
<p>Unfortunately, you can&#39;t switch your paid account with another Twitter account. </p>
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                    </g>
                </g>
                <g>
                    <g>
                        <path d='M128,418.909h279.273c19.782,0,34.909-15.127,34.909-34.909V46.545c0-19.782-15.127-34.909-34.909-34.909h-11.636C395.636,4.655,390.982,0,384,0h-93.091c-6.982,0-11.636,4.655-11.636,11.636v93.091c0,3.491,2.327,8.145,5.818,10.473s8.145,2.327,11.636,0l40.727-20.945l41.891,20.945c3.491,2.327,8.145,1.164,11.636,0c2.327-2.327,4.655-6.982,4.655-10.473V69.818c0-6.982-4.655-11.636-11.636-11.636s-11.636,4.655-11.636,11.636v16.291l-30.255-15.127c-3.491-1.164-6.982-1.164-10.473,0l-29.091,15.127V23.273h69.818c0,6.982,4.655,11.636,11.636,11.636h23.273c6.982,0,11.636,4.655,11.636,11.636V384c0,6.982-4.655,11.636-11.636,11.636H128c-12.8,0-25.6,4.655-34.909,11.636V93.091c0-32.582,25.6-58.182,58.182-58.182h93.091c6.982,0,11.636-4.655,11.636-11.636s-4.655-11.636-11.636-11.636h-93.091c-45.382,0-81.455,36.073-81.455,81.455v360.727C69.818,486.4,95.418,512,128,512h302.545c6.982,0,11.636-4.655,11.636-11.636s-4.655-11.636-11.636-11.636H128c-19.782,0-34.909-15.127-34.909-34.909C93.091,434.036,108.218,418.909,128,418.909z' />
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            </svg></span>
<a href="/twitter/getting-started/plans-and-pricing">Plans and Pricing</a>
</div></p>


# Profile clicks not working/slow on the grid list?

The Twitter profile clicks and the follow/unfollow requests use the same browser capacity which allows 4 concurrent connections for modern-day browsers. That means, if there are items in the queue, the profile click request also gets in the line and waits for the queue to be processed.

It would be better to click Twitter profiles, listing them on the Grid when there are no items in the queue.

# What does the "no info" label on the Grid's Last Tweet column mean?

There are three main reasons for the "no info" label on Grid.‌

1. Protected accounts:  **Protected Tweets are not visible.** Only visible to your Twitter followers. We can't fetch the "Last Tweet" data of protected accounts.&#x20;
2. Some Twitter accounts have never tweeted yet. They don't have the last tweet date.
3. We occasionally clean our Tweets database to make room for new tweets by deleting old tweets more than 40 days old. Since the inactive threshold is 30 days, you can safely assume that the users are inactive if there is "no info" on their last Tweet date. (unless the account is a protected account as those accounts are not public)

‌

.&#x20;

# Why some of the accounts listed as inactive had tweeted a few times?

We refresh our cached data every 15 days. That means the data you came upon Circleboom couldn't be older than 15 days. We try our best to display the most recent version of the data on the search results (grid); however, it may be as old as 15 days.

On the other hand, our "inactive accounts" algorithm creates great results with cached data of Twitter followers and gives accurate results. If you check these accounts,  you would see that most of those accounts are inactive, which means they aren't tweeting frequently even they have new tweets.

# How can I convert my Whitelist to a Twitter List

{% hint style="info" %}
The Whitelist protects your friends from accidental unfollows during fast-clicks. By default, we exclude the whitelist results from the unfollow lists unless you say so.
{% endhint %}

### To convert your Whitelist to Twitter lists; 

1. Go to your `White List` page through the `Circle` menu
2. Select the accounts you want to add to a Twitter list
3. Click on the "Blue button" with the text `Add selected to Twitter List`.
4. Create a new Twitter List or add to an existing one.

{% hint style="warning" %}
1- Up to 100 profiles can be added to a Twitter List each time.\
2- The list created here will be set as Private. \
3- You can manage your Twitter Lists on your Twitter Account page.
{% endhint %}


# How to switch between my Child/Master account

{% hint style="warning" %}
**Child Accounts** feature is only available for **Enterprise Plan** subscribers. Circleboomers who previously subscribed to the Multi Plan can continue using the Child account feature.
{% endhint %}

**Switch from Master to Child Account**

**Step 1:** Click on the `Account` button on your profile image.

![](https://assets.circleboom.com/help-tool/twitter-help/images/account-circleboom.jpg)

**Step 2:** Click on one of your child accounts' `Login` button.&#x20;

![](https://assets.circleboom.com/help-tool/twitter-help/images/child-switch.jpg)

**Switch from Child account to Master Account**

**Step 1:** Click on the `Account` button on your profile image.&#x20;

**Step 2:** Click on the "`Switch to Master`" button.

![](https://assets.circleboom.com/help-tool/twitter-help/images/child-master-switch-circleboom.png)

{% hint style="info" %}
All your master and child accounts should be connected to the same Circleboom account, and you should not create new Circleboom accounts for your child accounts.
{% endhint %}

{% hint style="warning" %}
You can't change your child account with another Twitter account unless you haven’t used your current child account on Circleboom beyond our free tier's limits:
{% content-url %}
[Can I change my child accounts with a new one?](/twitter/faq/can-i-change-my-child-accounts-with-a-new-one)
{% end-content-url %}
{% endhint %}

# How to Add your Followers to Blacklist

The Blacklist protects you from visiting and seeing unwanted profiles accidentally. When you add accounts to your Circleboom blacklist,  we **exclude the blacklist results from the searches** unless you say so.

How can you proceed to do this through Circleboom Twitter? \
\
**Step 1**: Log in to your Circleboom Twitter account.

**Step 2**: Click the “Search” Menu, and choose the sub-menu you wish under the "Search menu, such as “Needs Attention ” or " All followers".

![needs_attention.png](/uploads/needs_attention_67348b4d9c.png)


**Step 3**: Click select all checkboxes on the left upside of the Grid list.

**Step 4**: Click the “Add to selected to Blacklist” button above the grid.

![add_blacklist.png](/uploads/add_blacklist_a8e091afbc.png)

**Step 5**: Repeat the same for other pages. 

{% content-url %}
[How can I convert my Blacklist to a Twitter List](/twitter/feature/how-can-i-convert-my-blacklist-to-a-twitter-list)
{% end-content-url %}


# Creating Twitter Lists

**Step 1:** Find your target profiles. You may want to start with a Smart Search to find your target accounts or any other filtered views provided. Let’s say you’re on `Menu > The Circle > Not Following Back`.

**Step 2:** Select the profiles one by one by clicking on the checkbox at the left side on each row, or select all by clicking the “select all” at the upper left side corner of the list.

**Step 3:** Click the `Add selected to Twitter List` button. This will open a modal dialog.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-06-01 at 22.24.31.png>)

**Step 4:**  You can either add the selected profiles to your existing Twitter List or create a new Twitter List.

**Step 5:** If you want to use one of your existing lists, click on the second option, choose one of your lists, then click the green button below. All the profiles you selected will be added to your Twitter list immediately.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-06-01 at 22.25.25.png>)

**Step 6:** If you want to create a new Twitter list, select the first option, give a shiny name to your new list and click on the green button below.&#x20;

{% hint style="warning" %}
**Pro Tip:** A quick reminder; list names cannot exceed 25 characters.
{% endhint %}

**Step 7:** Success! Now you can check your lists on [https://twitter.com/lists](https://twitter.com/lists)&#x20;

{% hint style="info" %}
Please refer to our blog, ["How to create Twitter Lists with just a few clicks" ](https://blog.circleboom.com/how-to-create-twitter-lists-with-just-a-few-clicks/)for details.
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/VvGU13mvRoo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Can I delete more than 3200 Twitter likes?

{% hint style="info" %}
You can [delete your most recent 3200 Twitter likes in bulk](https://circleboom.com/twitter-management-tool/unlike-delete-all-twitter-likes) via Circleboom Twitter!
{% endhint %}

Video tutorial:
<iframe width="560" height="315" src="https://www.youtube.com/embed/6Jq3b_UadFU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Twitter has several policies and usage limitations all across the Twitter network. They don't allow anyone or any program to delete more than (most recent) 3,200 Twitter likes. Their architecture doesn't allow a user (including API) to scroll beyond the most recent 3,200 likes. If you already deleted them using Circleboom or any other tool, you can't delete your liked tweets unless you liked them after the deletion. So, you can still delete your new Twitter likes!

The number of likes shown by Twitter after deleting the most recent 3,200 likes includes the very old "likes" count. Even though Twitter shows a number on the "Likes" count section, it doesn't display old likes on your timeline and does not allow anyone to delete those old likes/tweets. This is a Twitter design decision, and we can't do anything about it. If it so happens that Twitter changes this rule in the future,  we'll definitely implement it. 

{% hint style="info" %}
If you are having difficulty with deleting your recent 3200 tweets, this article may also help:
{% endhint %}

{% content-url %}
[Why I can't delete retweets and Twitter likes](https://blog.circleboom.com/why-i-cant-delete-retweets-and-twitter-likes/)
{% end-content-url %}

Do you want to delete all your Twitter likes? We mean, more than 3,200? Here is the answer!

# Connect Child Accounts

{% hint style="warning" %}
**Child Accounts** feature is only available for **Enterprise Plan** subscribers. Circleboomers who previously subscribed to the Multi Plan can continue using the Child account feature.
{% endhint %}

**Step 1:** Click on the `Account` button on your profile image.

![](https://assets.circleboom.com/help-tool/twitter-help/images/account-circleboom.jpg)

**Step 2:** Click on `Connect your first child account` button.

![](https://assets.circleboom.com/help-tool/twitter-help/images/Connecting-child-account2.jpg)

**Step 3:** Verify the child account

![](<https://assets.circleboom.com/help-tool/twitter-help/images/verify-your-child-account (1).jpg>)

{% content-url %}
[Remove Child Accounts](/twitter/managing-your-account/remove-child-accounts)
{% end-content-url %}

# I deleted my Twitter archive, but my tweet counter does not show zero after

If you deleted your Twitter archive on Circleboom or any other third-party tools, but the tweet counter doesn't show zero yet, you can watch our video tutorial and try again once more time:

<iframe width="560" height="315" src="https://www.youtube.com/embed/8effbsfb4z8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Haven't it worked again? Then continue reading below:

Even we do our best to reduce your tweet count down to "zero," in some cases, we can't do that due to some Twitter limitations, such as the following:

* You try to delete your Tweet, which is originally a retweet of some other account's, and the original tweet has been deleted by its owner.
* You try to delete a retweet that the original poster (the source) account suspended, deleted, deactivated, or became private.
* Your tweet is on a server whose data is not fully updated by Twitter.

If one of these cases is the issue, we try to delete your tweet; however, it might affect your Tweet count on Twitter due to their architecture. 

{% hint style="info" %}
### [A way to solve Twitter delete issue for old "leftover" retweets and Twitter likes](https://blog.circleboom.com/how-to-delete-old-leftover-retweets-and-twitter-likes/)
{% endhint %}

If you've already deleted your Twitter archive with Circleboom, but your tweet counter is not zero, yet, you can find the most possible reasons and answer here!

# How Can I Use the Location Filter Efficiently?

{% hint style="info" %}
Twitter Account Location based on the ‘home’ location provided by the user in their public profile. This is a free-form character field and may or may not contain metadata that can be geo-referenced.
{% endhint %}

For instance, Twitter users can write "USA", "US" or "The US" sometimes. In addition, users may also write city names without indicating countries in short or an extension way like "New York, NY", "NYC", "NY", "Trenton, NJ", "Paris", "London" etc. Even some typos are also possible like "Newyork" instead of "New York". The text you're writing on Circleboom Location Filter should match exactly with what users put their location info.

If you didn't get the result on Circleboom Smart Search, then you should change the text written on the location filter. We should think from the users' perspective since the location data on Twitter is not drop-down menu selection, and users can write whatever they want on their location info. Even some users write "my sweat home". We're also working to find more smart ways to list more accurate results on location search.

In the meantime, you can also use Grid Power Search for the location filter. Try to use the hashtag/keyword search, and after sorting accounts on Grid, try to [use Grid Power Search](/twitter/feature/using-the-grid).

“[The Grid](/twitter/feature/using-the-grid)” has its own ” Grid Power Search.” Please enter your search term into the “Grid Power Search" text box located upper right corner of the grid. We filter out the search results to find what you want. The search happens as you type. The grid search only filters out the items which are visible on the current page. 

# What are the limitations of your app?

We offer a freemium plan with some limitations. Almost all of the features can be used with the freemium plan except Analytics, Whitelist  Blacklist and some other modules. The limits are for the lifetime in the trial period.&#x20;

{% hint style="info" %}
If you have a Pro or Enterprise subscription, the following limits are mandatory and strictly set and forced by Twitter. We do not limit your accounts. Once your account's daily activity exceeds Twitter's daily threshold, Twitter blocks you from following anymore.
{% endhint %}

### **Twitter Follow Limits:**

Twitter Following Limit (daily): **Every Twitter account can follow up to 400 accounts per day. Verified Twitter accounts are able to follow up to 1,000 accounts per day.** Please note that this is a technical account limit only, and there are additional rules prohibiting aggressive following behavior. Read about the following limits and prohibited behavior here: [https://help.twitter.com/en/using-twitter/twitter-follow-limit](https://help.twitter.com/en/using-twitter/twitter-follow-limit)

These limits include all actions from all devices, including web, mobile, API, etc. API requests from all third-party applications are tracked against the hourly API limit. People who use multiple third-party applications with their accounts may reach their API limit faster than a single-app user.

### **Twitter Unfollow Limits**&#x20;

Even though there are no known unfollow limitations made public by Twitter, to respect Twitter’s policies and to eliminate any usage of automation rule for unfollowing, we’re advising a 1,500 unfollow/day limit for unfollows.

Since Twitter monitors all accounts for aggressive or automated following and unfollowing churn and takes actions against both users and applications who try to abuse the system and usually bans or suspend them, **we're not offering any bulk follow/unfollow actions on Circleboom**.

{% hint style="warning" %}
Twitter’s limitations bind everyone even users or third-party apps like Circleboom.
{% endhint %}

# Using The Grid

Let’s start with the “not following back” module, which helps you to find who is not following you back!

![](https://assets.circleboom.com/help-tool/twitter-help/images/using_grid_circleboom.png)

1. “**Don’t show the profiles I’ve just visited within last X days**” filter.  When you start listing "Lost Focus" users, you can change our default of “7 days” if you want. The "Lost focus" menu gives you a list of accounts that are not following you. 
2. The verified accounts are mostly owned by celebrities, companies or renowned internet people. Don’t expect them to follow you back easily. Use the “**Don’t show Verified**” filter to hide them on your "Lost Focus" list. You may also add them to the Whitelist to protect accidentally unfollows if you don’t want to deal with the filter. The Whitelisted accounts don’t show up on the grid unless you wanted it.
3. “**Include Whitelisted**” filter helps you to list whitelisted accounts, as mentioned before. We prefer making some cleanup operations on whitelisted accounts every once in a while.
4. “**Show only Verified**” filter works like the “Include Whitelisted” filter and helps you to list verified accounts on your list. If you’re not happy with the Twitter feed of a celebrity, you always have your right to visit profiles and unfollow them.
5. Select some accounts and click the “**Add selected to Whitelist**” button to protect them.
6. To add selected accounts to a new Twitter list or an existing one, click on “**Add selected to Twitter List**” [Click for the blog post about it with a video](https://blog.circleboom.com/how-to-create-twitter-lists-with-just-a-few-clicks/).
7. Blacklist almost works as same as the Whitelist, which protects you from following unwanted profiles accidentally.

The Grid only displays the necessary info about the accounts you’re working on;

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screen Shot 2020-05-12 at 02.30.13.png>)

1. “**Name**” displays the profile name, the screen name (Twitter @ handle) and location info if it exists. You can order this column by clicking on it. It also opens a new tab of the Twitter profile of this user if you click on @ Twitter handle.
2. “**Tweets**” shows the Tweet count of the account. This number occasionally differs from the number shown on the Twitter profile page. Circleboom shows user public data from its caches, and this may result in some differences.
3. “**Joined**” shows you the account’s age and creation date on Twitter. Some Circleboom users mention that they’re using this to sort Twitter accounts by their account age and follow them accordingly.
4. “**Friends**” displays and sorts by friends count (How many users the account follows)
5. “**Followers**” displays and sorts by followers count (The account is followed by how many people)
6. Paging to help you browse the list. By default, the grid shows 100 items per page.
7. “The Grid”  has its own "**Grid Power Search.**" Just enter your search term into “Grid Power Search Textbox” located upper right corner of the grid. We filter out the search results to find what you want. The search happens as you type. 
8. The "**Last Tweet**" date displays the last-known tweet date of Twitter accounts. 


{% hint style="info" %}
The Grid's default order is the last -known- Tweet date. 
{% endhint %}



# "Not following back" page shows the accounts I'm currently following

Under normal circumstances, the "not following back" page shouldn't show the accounts you are currently following. This issue is related to Twitter Discrepancy and happens rarely. Most likely, the issue will disappear on your next log-in to Circleboom.

We are directly getting the data from the Twitter APIs and listing them as is. On the other hand, Twitter APIs might send wrong data rarely. That is a known issue for the accounts that make aggressive follow and unfollows on the Twitter ecosystem and called "Discrepancy." Twitter’s back-end systems run on a distributed cluster of decomposed services. There are often cases where data sets will need to resynchronize between instances and data centers. This means, all the user data moves between server farms all the time, and some data servers may update later than others. 

It is also a common issue among the Twitter community here: [https://twittercommunity.com/t/discrepancy-in-followers-count/80018/20](https://twittercommunity.com/t/discrepancy-in-followers-count/80018/20)

To prevent this behavior, we always suggest our users act less aggressively, as [Twitter strictly mentions in its policies and rules.](https://help.twitter.com/en/rules-and-policies/twitter-rules)

# Do You Have Bulk/Mass or Automated Unfollow and Follow?

{% hint style="info" %}
If you've ended up here, you may see [who are not following you back on Twitter](https://circleboom.com/twitter-management-tool/twitter-circle-tool/twitter-audience-insights/not-following-back): If so, you can find out how to monitor them in a few clicks via our video tutorial below:
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/4d1Em67Kdew" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Some of our users ask why we do not allow bulk / automated follow and bulk /automated unfollow actions on Circleboom? Indeed,  this is beyond our will and literally against [Twitter’s rules and policies](https://help.twitter.com/en/rules-and-policies/twitter-rules). 

Since 2013, Twitter has been announcing that it would no longer allow third parties to use Twitter’s API to do bulk follow or bulk unfollow Twitter accounts. Twitter does not permit any automated or bulk following or unfollowing behavior to protect its platform from spammy behavior.

When you search the internet, you may come upon some applications which provide bulk follow or bulk unfollow features regardless of Twitter’s rules & policies. **That's why we don't offer any bulk update-modules or abusing bots.**

{% hint style="success" %}
However, you can [detect inactive, fake, or spam accounts](https://circleboom.com/twitter-management-tool/unfollow-inactive-twitter-accounts) via Circleboom, and list those accounts to securely remove through your Twitter account.
{% endhint %}

{% hint style="warning" %}
Please note that Twitter monitors all accounts for aggressive or automated following and unfollowing churn and takes actions against both users and applications who try to abuse the system and usually bans or suspends them. We strongly advise you not to use that kind of unauthorized application or tool.
{% endhint %}

Also, you can enjoy our hands-on video here:

<iframe width="560" height="315" src="https://www.youtube.com/embed/JoabgUfgiTc" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="info" %}
Please [refer to our blog post](https://blog.circleboom.com/bulk-follows-and-bulk-unfollows-in-twitter/) for details.
{% endhint %}








If you are looking for a way to mass unfollow some Twitter accounts, better read our article before doing something wrong.

# Can I change my child accounts with a new one?

{% hint style="warning" %}
**Child Accounts** feature is only available for **Enterprise Plan** subscribers. Circleboomers who previously subscribed to the Multi Plan can continue using the Child account feature.
{% endhint %}

You can't change your child account with another Twitter account unless you haven’t used your current child account on Circleboom beyond our free tier's limits. 

If you need to manage more Twitter accounts with Circleboom Twitter, our annual prices are coming up to a 50% discount. Most of our subscribers are permanent and long-term users, and we want to offer even more affordable prices for them. 

If you have short-term clients, you can't benefit from our annual price advantages. That's why we don't support changing the child accounts with a new one.

While we're offering more affordable prices for annual subscriptions, we're also keeping our monthly prices on a reasonable level.

Agencies can prefer a monthly subscription, and at the end of the term (1 month), if they want, it's possible to end their subscription and create a new one with new clients.

# How to delete more than 3200 tweets and retweets

If you want to delete all your tweets and retweets, let's begin with a comprehensive video tutorial that may include all the answer that you are looking for:

<iframe width="560" height="315" src="https://www.youtube.com/embed/lVQPY8Ivku0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="success" %}
Did you satisfied with the results, than [start removing your old tweets and retweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)!
{% endhint %}

{% hint style="info" %}
If you are not satisfied with our hands-on video, no worries, just continue reading We'll explain all you need word by word! 
{% endhint %}

We have 3 different delete features under the "My Tweets" menu.&#x20;

**1-) "Delete Tweets" sub-menu**&#x20;

This module deletes up to the most recent 3,200 tweets.&#x20;

**2-) "Delete Retweets" sub-menu**&#x20;

This module deletes up to the most recent 3,200 Retweets. &#x20;

**3-) "Delete Twitter Archive" sub-menu**&#x20;

This module helps you to upload your archive file and delete them all. If you want to delete all your old tweets, retweets, and replies, you should use this menu. You can also filter your tweets, RTs, and replies before deleting them [as described here](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive).&#x20;

{% hint style="success" %}
Not sure how you can download the Twitter archive? Please follow the steps explained on our help page: 
{% content-url %}
[How to download my Twitter history archive](/twitter/faq/how-to-download-my-twitter-history-archive)
{% end-content-url %}
{% endhint %}


Do you want to delete your Twitter likes, too? We got another tool to that: [Unlike My Likes by Circleboom Twitter ](https://circleboom.com/twitter-management-tool/unlike-delete-all-twitter-likes)

**Here is the hands-on video:**
<iframe width="560" height="315" src="https://www.youtube.com/embed/6Jq3b_UadFU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


If you need to delete beyond your the last 3,200 tweets, retweets or replies, we explain how to that here!

# How to download my Twitter history archive

{% hint style="success" %}
We automatically delete your Twitter archive for you. You can [delete your old tweets, replies, and retweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive) all at once!
{% endhint %}

{% hint style="info" %}
Hands-on video:
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/lVQPY8Ivku0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


{% hint style="success" %}
You can either [delete your old tweets, replies, and retweets separately or at once](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive). With Circleboom Twitter, you can even find and [delete your tweets by date](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-date) or [delete them by keywords](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-keyword). 
{% endhint %}

If our video tutorial doesn't work well for you, here are guidelines that describe the whole process word by word via detailed screenshots:

## Open up the Twitter Account page

* Use your favorite browser to open the [Twitter](https://twitter.com) homepage.
* Click on the `Settings and privacy` menu located on the left panel of your Twitter page.
* Click on `Your account`.
* Click on `Download an archive of your data`.

![twitter_archive.png](/uploads/twitter_archive_5821f4ac04.png)


* You'll be required to **enter your Twitter password** to access your Twitter data page, and you'll also be asked to **enter a verification code**.

![verification_archive.png](/uploads/verification_archive_23fcaba0b7.png)

Click on the `Request archive` button once you've successfully verified your password and account.

* When you request your archive, Twitter will prepare a ZIP file with the information most relevant to your account, including all Tweets, images, and videos you've shared (including Retweeted ones, too), and send you an email when it is ready.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 3.jpg>)

**Check your email** you used to signup with Twitter.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 4.jpg>)

* Click on the `download link` in the email Twitter sent you. This link will take you to your archive file's download page.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 5.jpg>)

* Once you open up the `Download or view data page`, click on the button named `Download data`

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 6.jpg>)

* Once you downloaded your archive file, extract it to a folder and look for the file named `Tweet.js` in the folder.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/How To Download  My Twitter History Archive - 7.jpg>)

&#x20;

{% hint style="info" %}
You can now upload Tweet.js to Circleboom and [delete all your old tweets now!](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)
{% endhint %}

You can easily download your Twitter archive and take the next step to erase your entire Twitter history with this handy tutorial.

# Why some of my likes still shown on my Twitter profile?

Are your unliked tweets still showing up on your Twitter account? Let us explain the reasons and how to delete Twitter likes at once.

If you've already deleted all your Twitter likes present on your account page, and some are still available there, you can [get rid of all your Twitter likes at once via Circleboom](https://circleboom.com/twitter-management-tool/unlike-delete-all-twitter-likes)!

Video tutorial: 

<iframe width="560" height="315" src="https://www.youtube.com/embed/6Jq3b_UadFU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Secondly, if you still want to know the most possible reasons behind this problem, let us explain it briefly.
\
Twitter’s back-end systems run on a distributed cluster of decomposed services. There are often cases where data sets will need to resynchronize between instances and data centers. This means, all the user data moves between server farms all the time, and some data servers may update later than others. 

{% hint style="info" %}
It is also a common issue among the Twitter community here: [https://twittercommunity.com/t/discrepancy-in-followers-count/80018/20…](https://t.co/YXogCYz9PA?amp=1) 
{% endhint %}

{% hint style="info" %}
And here: [https://twittercommunity.com/t/problems-destroying-favorites/91897/15…](https://t.co/9fHQS6xteM?amp=1)
{% endhint %}

TLDR; services like Circleboom makes requests to Twitter via their official APIs (programmer access interfaces) and Twitter fulfills the requests successfully. Yet, they may show some of the destroyed data for a while.


{% hint style="info" %}
Also please keep in mind, due to Twitter's limitations, you can delete up to 3,200 of your most recent likes:
{% content-url %}
[Can I delete more than 3200 Twitter likes?](/faq/can-i-delete-more-than-3200-twitter-likes)
{% end-content-url %}
{% endhint %}

Are your unliked tweets still showing up on your Twitter account? Let us explain the reasons and how to delete Twitter likes at once.

# How can I convert my Blacklist to a Twitter List

{% hint style="info" %}
The Blacklist protects you from following unwanted profiles accidentally. By default, we exclude the blacklist results from the searches unless you say so.
{% endhint %}

While we're protecting you from making mistakes, you may want to take a peek at what they’re sharing on Twitter, right? To do that, the best way is to send them to a Twitter list and checking what they're sharing every once in a while.

### To convert your Blacklist to Twitter lists; 

1. Go to your `Blacklist` page through the `Search` menu
2. Select the accounts you want to add to a Twitter list
3. Click on the "Blue button" with the text `Add selected to Twitter List`
4. Create a new Twitter List or add to an existing one.

{% hint style="warning" %}
1- Up to 100 profiles can be added to a Twitter List each time.\
2- The list created here will be set as Private. \
3- You can manage your Twitter Lists on your Twitter Account page.
{% endhint %}

# How long does it take to delete my tweets or Twitter archive?

To [delete all your tweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive), we mean beyond the most recent 3,200 ones, you should [download your Twitter archive file](https://help.circleboom.com/twitter/faq/how-to-download-my-twitter-history-archive). 

{% hint style="info" %}
Once requested Twitter archive file, it will be delivered to your submitted email address within 24 hours. 
{% endhint %}

Then, you should follow the steps highlighted in our hands-on video tutorial: 

<iframe width="560" height="315" src="https://www.youtube.com/embed/8effbsfb4z8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


As we receive your order to [delete your Twitter archive](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive), your tweets will be queued for the removal process, and they will be processed in a timely and secure manner, which is compliant with Twitter policies. 

For your account's safety, your tweets will be removed one by one, and we will leave a short time before moving forward to delete the next tweet. 

{% hint style="info" %}
While the exact time necessary for cleaning your Twitter history depends on your number of tweets and overall demand on our servers, deleting 10,000 tweets **may take 5 and 10 hours**.
{% endhint %}

{% hint style="success" %}
[Get rid of all your unwanted tweets at once](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)!
{% endhint %}


Do you wonder how long it takes to delete your tweets via Twitter archive? Noting much. Just let us explain how to handle it.

# Is there a way to list all my verified followers on Twitter?

Yes, there is! You can manage all your followers with your Circleboom Twitter account, including filtering your verified followers. 

{% hint style="info" %}
Video tutorial:
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/154ggEeZVAM" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="success" %}
[See verified Twitter accounts that follow you!](https://circleboom.com/twitter-management-tool/twitter-search-tool/list-of-verified-twitter-accounts)
{% endhint %}

{% hint style="info" %}
Or you can follow the same steps through our guidelines:
{% endhint %}

1. Log in to your [Circleboom Twitter](https://circleboom.com/twitter-management-tool/twitter-search-tool/list-of-verified-twitter-accounts) account by authenticating your Twitter account and go to “Search” from the menu on the left. Click the "All followers" sub-menu.

2.  Then, select “All my Followers" to list the accounts that follow you.

3. Once selected, Circleboom will list all the accounts on your dashboard. You can choose "Show only verified" to see your verified followers.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screen Shot 2020-06-05 at 11.23.38.png>)


{% hint style="success" %}
[Find your verified Twitter followers!](https://circleboom.com/twitter-management-tool/twitter-search-tool/list-of-verified-twitter-accounts)
{% endhint %}

You can list all your verified followers on Twitter via Circleboom. To see verified Twitter followers of yours, just check this short article!

# Can I switch my Twitter account with another one in a paid plan?

Unfortunately, you can't switch your paid account with another Twitter account. 

{% content-url %}
[Plans and Pricing](/twitter/getting-started/plans-and-pricing)
{% end-content-url %}

# Remove Child Accounts

{% hint style="warning" %}
**Child Accounts** feature is only available for **Enterprise Plan** subscribers.&#x20;

Circleboomers who previously subscribed to the Multi Plan can continue using the Child account feature.
{% endhint %}

{% hint style="info" %}
You can remove your child account from your subscription **if they haven’t used their Twitter account on Circleboom.**
{% endhint %}

**Step 1:** Click on `Disconnect` button on your account page.

![](https://assets.circleboom.com/help-tool/twitter-help/images/disconnect-child-account.jpg)

**Step 2:** After clicking `Disconnect` button, click `Remove from my Subscription` button.

![](https://assets.circleboom.com/help-tool/twitter-help/images/remove-child.jpg)

{% content-url %}
[Connect Child Accounts](/twitter/managing-your-account/connect-child-accounts)
{% end-content-url %}

# Does Circleboom have a Mobile App?

Yes! Circleboom launched its IOS mobile app, and you can download it from your App Store:

[![download-on-the-app-store.png](/uploads/download_on_the_app_store_d6cbdbda57.png)](https://apps.apple.com/app/id1543902484)


## Circleboom on Android Devices

At the moment, we do not have an Android mobile app. 

Yet, our web app is small-screen friendly, and our users with Android mobile devices can manage their Twitter profile while they’re away from their workstation with just a few screen-taps:

![Android_1.png](/uploads/Android_1_681fddbab0.png)

![Android_2.png](/uploads/Android_2_766602f449.png)

{% hint style="success" %}
[Try Circleboom on your Android device now!](https://circleboom.com/twitter-management-tool)
{% endhint %}

Yes! Circleboom Twitter has a mobile app for iOS devices, but it is also easily used on Android mobile devices through a browser.

# Why some of Twitter accounts’ last tweet date column show “no info” in the grid listing?

The reasons listed below prevent Circleboom to show the last tweet date of Twitter accounts:

1. If Twitter accounts are protected then nobody can reach those accounts’ tweets. We label those accounts’ last tweet date as a “No info” on Grid.
2. Accounts have never tweeted or deleted all their tweets.
3. Circleboom bots regularly check all cached Twitter accounts in our servers and update the last tweets date regularly. Some of the accounts remain not updated, Most likely, these kinda accounts going to be updated soon. During this short time gap, we label those accounts as “no info” on Grid.

# My account is suspended, what should I do?


If your Twitter account has been suspended, there can be several reasons behind it.

{% hint style="warning" %}
If you believe your activity (like aggressive or abusive language, etc.) over a specific time period led to your suspension.
{% endhint %}

Video tutorial:

<iframe width="560" height="315" src="https://www.youtube.com/embed/sRl1DYsR_tg" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

{% hint style="success" %}
In such a situation, you should need to [delete tweets from that time period](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-date) selectively or in bulk.
{% endhint %}

Video tutorial:

<iframe width="560" height="315" src="https://www.youtube.com/embed/4eayAXQdLbs" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
{% hint style="warning" %}

Or if you post the same tweet several times, Twitter may consider you to be spamming.
{% endhint %}

{% hint style="success" %}
In this situation, you can [filter these tweets by keywords or topics](https://circleboom.com/twitter-management-tool/delete-all-tweets/delete-tweets-by-keyword) and delete them all at once.
{% endhint %}

{% hint style="warning" %}
Aggressive use of following and unfollowing methods to gain more followers is defined as aggressive behavior, and such actions are forbidden by Twitter.
{% endhint %}

Like all services out there, Twitter has its own rules & policies those bind everyone. As Twitter users, all we need to do is to follow directives on [Twitter Rules & Policies](https://help.twitter.com/en/rules-and-policies/twitter-rules).

When your account got suspended by Twitter, check your inbox for account suspension email by Twitter and follow their instructions. Account locking out issues happens regardless of the app you use, whether you use the Twitter website or an application like Circleboom.

If you do not receive an e-mail, you can also appeal for suspension here: [https://help.twitter.com/forms/general](https://help.twitter.com/forms/general)

Disappearing of all of your friends happens when Twitter temporarily locks a Twitter account. Once the account owner proves, all friends and followers show up again on the profile page.

Twitter suspends users’ accounts from time to time when they do an aggressive follow churn as mentioned on Circleboom and [Twitter Rules](https://help.twitter.com/en/rules-and-policies/twitter-following-rules):

> What is aggressive follow churn? If you decide to follow someone and then change your mind later, you can visit the person’s profile page and unfollow them. Aggressive follow churn is when an account repeatedly follows and then unfollows a large number of Twitter accounts. That may be done to get lots of people to notice them, to circumvent a Twitter limit, or to change their follower-to-following ratio. These behaviors negatively impact the Twitter experience for other people, are common spam tactics, and may lead to account suspension.

{% hint style="info" %}
Twitter’s rules bind everyone. What we suggest is to keep your CB account, and use it with nonaggressive intent to strengthen it; otherwise, Twitter may suspend your Twitter account again, and you may have to talk them down to re-open your Twitter account.
{% endhint %}

If your Twitter account has been suspended, we're here to help you!

# How can I upload Twitter archive files larger than 100 MB

If you're having difficulty uploading your Twitter archive file to [delete your old tweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive), first take a look at our tutorial video:

<iframe width="560" height="315" src="https://www.youtube.com/embed/lVQPY8Ivku0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Are you doing everything just fine, as shown in the tutorial? Then check below:

You could upload your Twitter archive files as compressed zip files. We support Zip and Gzip formats. 

Use your favorite Zip program to compress the Tweet.js file and rename the zip file with one of these;

* tweet.js.zip,
* tweet.zip,
* tweet.gz,
* archive.zip,
* archive.gz

The archive file should include "tweet.js" in it. We discard any files other than Tweet.js in the uploaded archive file. 

Once you are done creating an archive file, please upload the file, as usual, we'll take care of the rest.

{% hint style="success" %}
Where were we? Let's [continue to delete old tweets](https://circleboom.com/twitter-management-tool/delete-old-tweets-archive)!
{% endhint %}

If you're having difficulty uploading your Twitter archive file to delete your old tweets, you will find answers here!

# Getting "Somehow your Twitter token is expired or invalidated..."  message

The token issue is a very rare issue which some of our users may occasionally experience. Actually, the issue is on the Twitter side.

If you get the below pop-up repeatedly while you are using Circleboom app, you can get rid of it by following these instructions.

> "Somehow your Twitter token is expired or invalidated this happens when you changed something on Twitter or You've been idle too long. Please log-in again to fix this"

![Annoying Twitter Token Expire problem.](https://assets.circleboom.com/help-tool/twitter-help/images/Twitter-Token-Circleboom.png)

### Step 1: Find Circleboom

Please go to your Twitter settings and click "Apps and sessions" under "Security and account settings". Once you get the app list, look for "Circleboom" in it.

![settings_appdevices.png](/uploads/settings_appdevices_9252b77120.png)

![Twitter's apps and devices section](https://assets.circleboom.com/help-tool/twitter-help/images/twitter-apps-circleboom.jpg)

If you couldn't see the Circleboom app on your Twitter Apps list,

1. Please log out from Circleboom and Twitter
2. Log in again to your Circleboom account
3. Check the app list until you see the Circleboom on your Twitter -> Settings -> Security and account settings -> Apps and sessions. Sometimes, Twitter might not show the apps on your list. Therefore, proceed with this step frequently until you see the Circleboom app in your Twitter Apps List. You will see the Circleboom app soon on your list.

![](https://assets.circleboom.com/help-tool/twitter-help/images/revoke-apps.jpg)

### Step 2: Revoke the permission

After seeing Circleboom Apps on your Twitter App List, please revoke Circleboom's permissions and remove it from your Twitter account.

![](https://assets.circleboom.com/help-tool/twitter-help/images/revoke-app-circleboom.jpg)

### Step 3: Rest 

Please give your Circleboom account a rest, at least a couple of hours after revoking Circleboom’s permissions to try again. Do not use your Circleboom account for a couple of hours. 

 By “Waiting a couple of hours", we mean around 12 hours at minimum, and this might be necessary to fix your problem. Most probably, the Twitter servers releasing your token within that period.

### Step 4: Try again

After waiting a couple of hours, log in to your Circleboom account to see if it is working. 

If the issue is still there, please repeat the steps again, and wait at least 24 hours on Step 3.

{% content-url %}
[I'm getting some error messages](/twitter/faq/getting-somehow-your-twitter-token-is-expired-or-invalidated-message)
{% end-content-url %}

# How do I cancel active "Delete Tweet", "Unlike likes", "Delete Retweets" processes?

To cancel your active queues, you can revoke Circleboom's access to your Twitter account. We'll automatically stop all the queues once we determined your tokens are revoked (usually within seconds).

{% content-url %}
[How can I revoke Circleboom's access to my Twitter account?](/common/subscriptions-and-account-settings/how-can-i-revoke-circlebooms-access-to-my-social-account)
{% end-content-url %}


# I'm getting some error messages

{% hint style="info" %}
Twitter sends a confirmation code or an error message to every action made through the Twitter API. [Circleboom](https://circleboom.com/twitter-management-tool) logs these messages, but they might not be shown to you during fast follow actions.​
{% endhint %}

## You are unable to follow more people at this time.

Twitter sends this error message along with [a URL to this Help Center article](http://support.twitter.com/articles/66885-i-can-t-follow-people-follow-limits) when;

1. Your account may be locked or limited.
2. You may have hit a follow limit.

These limits are clearly defined in their documentation as follows;

> 1. **Every account can follow 5,000 accounts total**. Once you’ve followed 5,000 accounts, there are limits to the number of additional accounts you can follow. This number is different for each account and is based on your ratio of followers to following; this ratio is not published. Follow limits cannot be lifted by Twitter and everyone is subject to limits, even high profile and API accounts.
> 2. **Every Twitter account is able to follow up to 400 accounts per day. Verified Twitter accounts are able to follow up to 1,000 accounts per day.**  in addition to the account-based limits above. Please note that this is just a technical limit to prevent egregious abuse from spam accounts.
> 3. **Accounts are also prohibited from aggressively following other accounts**.

{% hint style="warning" %}
The limits are defined by Twitter. If their AI decides you’re following/unfollowing aggressively, she may slow things down for an uncertain period of time. When this happens, Twitter API sends a “you’re not allowed to follow more” error even you’re not followed 400 for that day. If you wait a little bit, she opens the door again to see how you’ll behave. 
{% endhint %}

## You have exceeded the Twitter error limit. Please wait a little bit more to try it again.

After getting a certain number of Twitter error messages, Circleboom prevents you from making more requests to prevent your account from getting locked or suspended. 

If you're getting this error, call it a day and give it a break. When you try after a while, you'll be able to do follow and unfollow requests through the Twitter API.

## To protect our users from spam and other malicious activity, this account is temporarily locked. 

Twitter locks or suspends users’ account time to time when they do an aggressive follow churn as mentioned on Circleboom and Twitter Rules [https://help.twitter.com/en/using-twitter/twitter-follow-limit](https://help.twitter.com/en/using-twitter/twitter-follow-limit)

That means, when a user follows too many users in a short time period or unfollows them faster than an average Twitter user, Twitter marks the user for a period to close-watch him/her for follows/unfollows across the Twitter ecosystem including all 3rd party apps like Circleboom,  Twitter mobile apps, and websites.

Please log in to [https://twitter.com](https://twitter.com) to unlock your account.

## You have been blocked from following this account at the request of the user.

When you try to follow a Twitter account that blocked you earlier, Twitter sends this error message to inform you. Circleboom logs these messages but they might not be shown to you during fast follow actions.

{% hint style="info" %}
To learn more about "Being Blocked", please refer to [Twitter's related article here.](https://help.twitter.com/en/using-twitter/someone-blocked-me-on-twitter)
{% endhint %}

## Invalid or expired token.

This might happen when;

1. You try to follow/unfollow after getting "[you are unable to follow more people at this time](im-getting-twitter-error-messages.md#you-are-unable-to-follow-more-people-at-this-time)" error, Twitter may think that someone or some apps are using your Twitter account in a harmful way, and may invalidate your Twitter account's tokens (authentication info) to protect your account from being abused by 3rd party systems and expects you to re-login. 
2. Your browser has a "Do not track me" feature on it. It may stem from several Twitter authentication issues including the "invalid or expired token" error Twitter sends and blocks your follow/unfollows requests if it is open.\
   ![](https://assets.circleboom.com/help-tool/twitter-help/images/Circleboom-tracking-protection.jpg)
3. The App’s permissions revoked on Twitter. Please check [https://twitter.com/settings/applications](https://twitter.com/settings/applications) page if our app named "Circleboom” still got access. If it is revoked by mistake, it prevents Circleboom to fulfill your requests on behalf of you.
4. [Your account may be temporarily suspended](my-account-is-suspended-what-should-i-do.md) and/or blocked doing any follows/unfollows by Twitter due to aggressive usage.
5. Your computer's time is not synced properly. Please sync your time with the internet time.

![Time sync option for Macs.](https://assets.circleboom.com/help-tool/twitter-help/images/mac-internet-time.png)

![Time sync option for Windows.](https://assets.circleboom.com/help-tool/twitter-help/images/windows-internet-time.png)

{% hint style="warning" %}
**Windows Users:** Set your server to "time.nist.gov"
{% endhint %}

## **How to check your Twitter Apps**

{% content-url %}
[Getting "Somehow your Twitter token is expired or invalidated..." message](/twitter/faq/getting-somehow-your-twitter-token-is-expired-or-invalidated-message)
{% end-content-url %}

![](https://assets.circleboom.com/help-tool/twitter-help/images/twitter-apps-circleboom.jpg)

![](https://assets.circleboom.com/help-tool/twitter-help/images/revoke-apps.jpg)

{% hint style="info" %}
**Pro Tip:** Check your Twitter apps to see if there any other third-party and possibly unreliable apps and revoke their permissions every once in a while to protect your Twitter account and your reputation.
{% endhint %}

##

##

If you're getting error messages on Twitter, this article may help you get them solved or let you get around.

# Whitelisting Twitter Followers

For those who want to exclude some profiles from your search results, we developed the whitelist module and embedded it into all Circleboom Twitter’s tools. You can include them by using filters on top of the grid in each Circle module.

**Step 1:** Let’s say you’re on “Menu > Circle > Lost Focus.” **The green buttons on the right corner** are `add to whitelist` buttons and they work individually.

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-06-01 at 22.46.14.png>)

**Step 2:** If you want to add more than one Twitter account to your whitelist, you can **use the “big green button”** on the upper left side of the grid.

# My Twitter account is locked; what should I do?

Twitter bots 🤖 scan the entire Twitter ecosystem 24/7 to flag spammers, trolls, and accounts acting against Twitter's policies. Occasionally, these bots wrongly flag genuine user accounts. When Twitter locks an account, there might be a couple of reasons;

* The most common reason is having no phone number connected to your account. If you don't have a phone number linked to your account, most likely, the bots will flag the account as it is not genuine, sooner or later.

{% hint style="success" %}
Hence, If you haven't added your phone number to your Twitter account, Twitter highly recommends adding mobile phone numbers to accounts to prevent lock-outs. When your account is locked, Twitter needs to confirm you are the valid owner by sending a code via text.
{% endhint %}

* The second common reason is that your account might be locked for security purposes by Twitter. If you are logged in to your account and see a message that your account has been locked for security purposes, this means that Twitter has detected suspicious behavior and bots thought that your Twitter account might be compromised. You need to follow Twitter instructions to re-activate your account. When you do that, you prove you're willingly using 3rd party Apps.

{% hint style="success" %}
Twitter uses automated systems to understand whether you willingly started to use 3rd party applications like Circleboom, Buffer, Hootsuite, and others. It does that by locking you out instead of just asking if you began to use these apps willingly. When you open up the Twitter application on your phone, it automatically verifies you by sending a text message. After that, you're good to go.
{% endhint %}

* Your account is limited because it may have violated the Twitter Rules.\
  \
  If your account is limited because it may have violated the Twitter Rules, Twitter may ask you to perform specific actions before removing your restricted state. These actions may include verifying your email address, adding a phone number to your account, or removing Tweets that violate Twitter rules.

{% hint style="info" %}
We highly recommend you avoiding automated rules, like sending duplicated tweets, automatic hashtags, and other automated rules stated in [Twitter rules.](https://help.twitter.com/en/rules-and-policies/twitter-rules)&#x20;
{% endhint %}

## **Why is my account locked while I'm using Circleboom or other 3rd party Apps?**

Twitter uses some automated systems to understand if you willingly started to use 3rd party applications like Circleboom, Buffer, Hootsuite, etc. by locking out you instead of just asking if you began to use these apps on your own choice. When you open up the Twitter application on your phone, it automatically verifies you by sending an email or a text message. After that, you're good to go.

{% hint style="success" %}
**[Circleboom](https://circleboom.com/twitter-management-tool) is fully compliant with Twitter rules and policies. You can always use Circleboom safely.**&#x20;
{% endhint %}

That's why, alongside thousands of individual users and small businesses, many global corporations, and organizations worldwide prefer [Circleboom](https://circleboom.com/)!

[![trusted by.jpg](/uploads/trusted_by_3a288c71b9.jpg)](https://circleboom.com/twitter-management-tool)


## **Why do my Twitter followers or friends count shown as "0"?**&#x20;

{% hint style="info" %}
**Don’t panic! You didn't really lose your Twitter followers and Friends.**&#x20;
{% endhint %}

It happens when Twitter locks you out. In that case, users can see your profile and your Tweets as the account is still active. When you verify your account, the numbers on your Twitter account will automatically be reinstated by Twitter (_This is not a thing 3rd party applications like Circleboom can do._) Don't forget to add your mobile phone numbers to your Twitter accounts to prevent future lock-outs.&#x20;

{% content-url %}
[**Manage your Twitter account safely: Circleboom Twitter**](https://circleboom.com/twitter-management-tool/)
{% end-content-url %}

{% hint style="danger" %}
If your account is still locked out, we highly recommend [read the Twitter Help page here](https://help.twitter.com/en/managing-your-account/locked-and-limited-accounts).
{% endhint %}

Is your Twitter account locked and don't know what to do? No worries, you've found the answer. Just dig in!

# "All your Friends" menu doesn't show everyone I follow

The "All the ones I follow" menu lists 10.000 of your followers based on the filters you use. If you do some unfollows, and visit back the same menu, we show 10.000 of your remaining friends (It might be less than 5.000 if the grid filters are in use).

We won't list all your followers at once to keep your focus on the task.

# Subscribe to a Circleboom plan

{% hint style="info" %}
[We offer several plans](/twitter/getting-started/plans-and-pricing) for our users to subscribe and make the most of Circleboom.
{% endhint %}

\
**Step 1:** Login to Circleboom Twitter

Log in with your Circleboom account. If you don't have one yet, you can create it using the [login page](https://twitter.circleboom.com).

![](<https://assets.circleboom.com/help-tool/twitter-help/images/Screenshot 2021-08-12 at 16.37.44 (1).png>)

Once you have a Circleboom account, enter your credentials and click on the blue `login` button. When you will login your Circleboom Twitter account, you will be asked to connect your Twitter account and the authentication process goes through Twitter’s authorization dialog, and the app will be automatically added to your Twitter account.

{% content-url %}
[Connecting your Twitter Account](/twitter/getting-started/connecting-your-twitter-account)
{% end-content-url %}

**Step 2:** Head over to the upgrade page, either use the [ upgrade page](https://subscription.circleboom.com/?ref=twitter) or use the `Upgrade Now` button upper right corner of the page.

![free_upgrade.png](/uploads/free_upgrade_c65b42074b.png)


**Step 3:** Select either Pro monthly or Pro annual subscription plans.  The annual plans are up to 50% OFF.

For the Enterprise plan, please get in touch with us and send an e-mail to support@circleboom.com.

![choose_plan.png](/uploads/choose_plan_1868a0b309.png)

 

**Step 4:** Click on the button `Use Pro`. This immediately [opens Stripe's payment page](/common/getting-started/how-secure-are-circleboom-payment-pages) for you to enter your credit card.

**Step 5:** Once the payment goes through Stripe's connect service, you'll be displayed a Thank you page and a link to start using your shiny new Circleboom plan.

# Why can't I follow anymore?

When Twitter says, "You're not allowed to follow anymore," Twitter doesn’t like your aggressive follow/unfollow churn, or you've used all your daily follow limits within the Twitter universe. When a user follows too many users in a short period or unfollows them, Twitter marks the user for a period to close-watch them for follows/unfollows across the Twitter ecosystem, including all 3rd party apps, Twitter mobile apps, and websites.

Since every Twitter account has a unique ratio between friends and followers, **the ideal ratio may range from one account to another**. This assessment is made automatically by Twitter depending on your account's specific balance.

{% hint style="info" %}
You may need to get new followers after reaching **5000 friends** to keep the number of friends and followers balanced. After then, you can keep following new Twitter accounts. 
{% endhint %}

If you don't seem to reach 5000 followers in near future, you may consider reducing your following number by [eliminating some inactive and fake accounts](https://circleboom.com/twitter-management-tool/unfollow-inactive-twitter-accounts) you may follow, shown in the video tutorial below:

<iframe width="560" height="315" src="https://www.youtube.com/embed/IGqmRU4G-1M" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Or if you don't want to remove some accounts, you can [make Twitter lists of your friends](https://circleboom.com/twitter-management-tool/twitter-search-tool/twitter-list-manager), and continue following them through these lists. Hence, you can continue following many other accounts without limiting yourself to 5000 following limit. We also got a hands-on video to enable you to create Twitter lists in bulk easily:

<iframe width="560" height="315" src="https://www.youtube.com/embed/VvGU13mvRoo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Twitter has its way of metrics to decide if you’re eligible to follow anyone on its connected platforms. You may hit your “account limitations” or "platform-based limitations” either together or individually. However, we're sure that once you hit the limit, Twitter eventually shuts you off for a certain amount of time to be sure you’re using Twitter within designated limits by them. 

{% hint style="info" %}
**The "follow limit" is not always 400/day, and it might be a lower limit for an account.** Twitter doesn’t share this info with anyone.  If you get an error through your Twitter account or 3rd party apps, you’ll get one of the "follow errors" from Twitter’s website sooner or later. 
{% endhint %}

Twitter suspends users' accounts from time to time when they do an aggressive follow churn, as mentioned on [Circleboom TOS](https://circleboom.com/terms-of-service) and [Twitter Rules](https://help.twitter.com/en/rules-and-policies/twitter-following-rules): 

> "What is aggressive follow churn? If you decide to follow someone and then change your mind later, you can visit the person’s profile page and unfollow them. Aggressive follow churn is when an account repeatedly follows and then unfollows a large number of Twitter accounts. That may be done to get lots of people to notice them, circumvent a Twitter limit, or change their follower-to-following ratio. These behaviors negatively impact the Twitter experience for other people, are common spam tactics, and may lead to account suspension. "

## Twitter’s rules bind everyone 

We suggest using tools with nonaggressive intent to strengthen your Twitter account(s). 

{% content-url %}
[What are the limitations of your app?](/twitter/faq/what-are-the-limitations-of-your-app)
{% end-content-url %}

Do you have a problem with following new accounts? If so, there can be several reasons for it. Let's learn the solutions!

# Upgrades Between Plans

You can upgrade your paid Circleboom Twitter subscription using the [upgrade page](https://subscription.circleboom.com/?ref=twitter). 

Downgrades between paid plans are a manual process, and we’re handling them here at the back office since they sometimes need a human touch rather than a programmatic approach. 

If you want to upgrade or downgrade your current paid plan, you can always get in touch with us by e-mail or DM on Twitter. We'll respond to your request asap.

If you want to upgrade from a monthly subscription to an annual on the same plan, you can click the "Upgrade Now" in the right upper corner.

![free_upgrade.png](/uploads/free_upgrade_c65b42074b.png)


{% content-url %}
[Subscribe to a Circleboom plan](/twitter/subscriptions-and-account-settings/subscribe-to-a-circleboom-plan)
{% end-content-url %}

# Why can't I create Twitter lists or add  Twitter accounts to my Twitter lists?

{% hint style="info" %}
If you are using an Adblock extension on your browser, you should deactivate it while using Twitter's native web app and [Circleboom Twitter](https://circleboom.com/twitter-management-tool). Most of the Adblock extensions may cause to face this issue.
{% endhint %}

Before starting, we got a better suggestion that may ease your burden in creating Twitter lists in bulk:

{% hint style="success" %}
[Try the handiest Twitter List Manager for free!](https://circleboom.com/twitter-management-tool/)
{% end-content-url %}

Video tutorial available below:

<iframe width="560" height="315" src="https://www.youtube.com/embed/VvGU13mvRoo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

If you are not satisfied with the Twitter List Manager, you can keep reading the article in which we list the most possible reasons:

## Creating lists

* If you are unable to view a list you've recently created, try refreshing the page or clearing your browser's cache.
* Doing this should pull in any new lists you've created so that you can view them on your profile.

If you are getting below error messages on Circleboom and having difficulty creating or managing your lists, read on to find out the possible causes of your issue and how to fix them.

Error Messages : 

> "The list currently has 5,000 members in it. Lists cannot have more than 5,000 members."
>
> "The list currently has {0} members in it, and it will pass the 5,000 limit when you add selected {1} members to it. Lists cannot have more than 5,000 members."
>
> "We couldn't add your selection to the list at this time. Please try again in 15 minutes."


## Other possible causes of your issue and how to fix them

### Twitter List limits

Some limits on Twitter lists to be aware of are:

* 1000 lists permitted per account
* 5000 accounts permitted per list
* List names cannot exceed 25 characters
* List names cannot begin with a numerical character
* Twitter may limit adding more than 1000 accounts to a list per day.
* If you've already added 1000 accounts to your lists, you may need to wait a day or two before Twitter reinstates your limits.

### Replies on lists

* Replies work the same way for lists as they do for accounts. For example, if @TwitterSupport and @twitter are on a list and mention each other, those replies will appear in the list. However, if only @TwitterSupport is on a list and @TwitterSupport replies to @twitter, the reply will not appear on the list.
* There is no feature that enables list owners to send a message to every account on a list.

### Accounts with protected Tweets on lists

* Accounts that have opted to protect their Tweets can be added to lists. However, you will only see an account’s protected Tweets if you have been approved to follow that account.
* Other people who view your list will likewise only see an account’s protected Tweets if they have been approved to follow that account.

{% hint style="success" %}
[Try the handiest Twitter List Manager available!](https://circleboom.com/twitter-management-tool/)
{% end-content-url %}

If you are having difficulty creating Twitter lists, this handy faq article can solve your problem!

# Plans and Pricing

{% hint style="info" %}
Circleboom is a SaaS (Software as a service) business, and once you subscribe, it renews every month or year like any other subscription business, unless you cancel it before the renewal date. You can get details in our  [Terms of Service](https://circleboom.com/terms-of-service)
{% endhint %}

We offer 3 different pricing plans for both monthly and annual payment options.

1. **Free Tier (Freemium)**: Manages 1 profile with some limitations
2. **Pro Plan**: Manages 1 profile without limitations
3. **Enterprise Plan**: Manages 50 profiles (or more, depending on the agreement) without limitations

All users starts with freemium plan, and we do not take any payment details unless you decide to upgrade your subscription to the Pro plan. For Enterprise offers and formal quotes, please reach us via [e-mail](mailto:support@circleboom.com).

{% hint style="info" %}
Visit [Circleboom's plans and pricing](https://circleboom.com/twitter-management-tool/plans-and-pricing) for the most up-to-date features and pricing table.
{% endhint %}

{% hint style="info" %}
Our motto is "Smarter tools yet affordable pricing for everyone". It is even cheaper if you go for the annual plans. All annual plans come with up to 50% savings.&#x20;
{% endhint %}



# Exact Phrase Match in Smart Search Feature

Circleboom's Smart Search uses sophisticated algorithms to find keywords in users' profiles and the latest Tweet data to produce the most accurate results.

### Keyword Search

### **1.** When 2 keywords are used, we search these keywords by adding "and" operator between them.

#### **Example:**&#x20;

**Search:** `California fire`\
**Becomes:** `California` **and** ``fire`` 

**Result:** Keeping `California` Informed With Active `Fire` Updates. #wildfires #california #news

![](https://assets.circleboom.com/help-tool/twitter-help/images/smart-search-circleboom-2.jpg)

### **2.** When quotes in use, we search the keywords together.

#### **Example:**&#x20;

**Search:** `"California fire"`

**Result:** "`California Fire` News™ - Public Safety Info ☞ Real scoop when you need it! ★ NOT OFFICIAL ALERTS #CAFire #NeverForget"

![](https://assets.circleboom.com/help-tool/twitter-help/images/smart-search-circleboom1.jpg)

### **3.** When "not" operator used, we search one of the keywords and strictly eliminate the results, including the keyword after the "not" operator

#### **Example:**

**Search:** `California and not fire`\

**Result:** "`California` Half Marathons | #Halfmarathons in #California | California Half Marathons on Facebook"

{% hint style="info" %}
Keyword and location fields support logical operators like “`and`, `and not`, `or`, `or not`”.  You can use them without using quotes as in example 3 above.
{% endhint %}

### Location Search

The same "logical operators" rule works for the location field also. You would search for something like `California or Chicago` to find profiles in "`California`" `or` in "`Chicago`".&#x20;

![](https://assets.circleboom.com/help-tool/twitter-help/images/location-search-circleboom.jpg)

{% hint style="warning" %}
Using the logical operator in searches takes a little bit more time to produce results rather than making single keyword searches.
{% endhint %}

# Troubleshooting Account Connection Errors

There might be a couple of reasons why you cannot connect your Twitter account to your Circleboom account. Troubleshooting is usually straightforward, but it might need a human touch by our support team in some circumstances. 

#### Already connected to another Circleboom User

Each Twitter account can be connected to only a Circleboom user, and you will get the following error on your screen if your Twitter account is already associated with another Circleboom account:

> This Twitter account (@ScreenName) is already connected to another Circleboom User.

![already_connected.png](/uploads/already_connected_67cc10a28e.png)

If you can access your Circleboom account your Twitter address is connected, please login with that Circleboom account. In case you cannot access your Circleboom account anymore, please contact us via [e-mail](mailto:support@circleboom.com).

#### Connecting with Child Account

If you have had a paid subscription plan for multiple accounts (Multi or Enterprise) in the previous login system where you could log in with Twitter sign-on, you need to connect your master account with your Circleboom account first.

Whenever you try to connect your Child account to Circleboom account as the master account, you will receive the following error.

> It seems that you are trying to connect with a Child account. Please connect with your master Twitter account (@ChildScreenName) while logged in to Twitter, then we\''ll do the rest!


# Using "Hide who I visited within X day(s) on CircleBoom" Filter

There are several filters that you can use to filter out your grid results. One of the most used filters is hiding and showing the accounts you visited using Circleboom within an exact time span.

{% hint style="warning" %}
Circleboom becomes more efficient when you use it consistently to manage your Twitter account and use `Visit` button to go to the profile of your target accounts. {% endhint %}

### Search Tool

When you start following users, it will take a few days for them to realize someone followed them. We’re applying **"Hide who I visited within X day(s) on Circleboom"** by default. You can change our default of “30 days” if you want, but our suggestion is to set it no less than seven days.



### Circle Tool

The same filter becomes **"Hide who I visited within X day(s) on Circleboom"** when you visit the **"Circle tool."** By using this filter, you can easily filter out the people you have already visited. So, you don't have to think about if you're trying to follow the same guys you followed and dropped before. We’re applying this filter by default. You can change our default of “10 days” if you want, but our suggestion is to set it no less than seven days.

### Why I can’t select less than 5 days on " 'Hide who I visited within X day(s) on CircleBoom' Filter”?

Due to Twitter’s strict policies about aggressive or spammy follow churns, we’re constantly tuning our algorithms to make sure that our users don’t get marked by Twitter for their behaviors and helping them don't get their accounts locked or suspended eventually.

Here is an official announcement about policy clarification which clearly says following and unfollowing immediately after 24h would be considered as aggressive following:

> **"Automated follow-back monitoring, and other forms of follower churning, are not permitted.** For example, following 100 users, waiting 24 hours, then unfollowing the users who haven’t followed you back would be considered aggressive following. Repeatedly following and unfollowing a user is a form of spammy behavior, and is never allowed. Following an account is a way to express your interest in them, not a way to try to manipulate another user into following you back.” [https://twittercommunity.com/t/policy-clarification-aggressive-following-and-inorganic-following-behavior/92769](https://twittercommunity.com/t/policy-clarification-aggressive-following-and-inorganic-following-behavior/92769)

{% hint style="warning" %}
**"Hide who I visited within X day(s) on Circleboom" filters are effective if you visited these accounts on Circleboom Twitter.** Currently, we're not taking into consideration the ones you visited via other tools or the Twitter app itself. 
{% endhint %}

# What timezone is being used for Best Time to Tweet?

The time period indicated in the Analytics tool is based on your Twitter account timezone. 

For instance, if you set your Twitter time zone for EST, the time periods that you see on the Best Time to Tweet tool refer to EST as well. 

# Connecting Your Social Accounts

{% hint style="info" %}
You can currently connect the Twitter accounts to Circleboom Twitter.&#x20;
{% endhint %}

The number of Twitter accounts you can connect depends on the plan you're subscribed to.&#x20;

{% content-url %}
[Plans and Pricing](/twitter/getting-started/plans-and-pricing)
{% end-content-url %}

### Connecting Your Twitter Accounts

Before connecting your Twitter account, you will need to create an account on Circleboom using the [login page](https://twitter.circleboom.com).

![create_account.png](/uploads/create_account_97476075d1.png)

After clicking on `Create an account` button, you will asked to enter your name, e-mail address and password for your Circleboom account.

![account_details.png](/uploads/account_details_7cd5d3e2ee.png)

Once you created a Circleboom account, you will be directed to onnect your Twitter account.

![connect_screen.png](/uploads/connect_screen_8154e607f1.png)

The authentication process goes through Twitter’s authorization dialog, and the app will be automatically added to your Twitter account.&#x20;

After login, we'll collect the necessary information from your profile to create your personalized Circleboom reports. All the information we collect is protected by both our [privacy policy](https://circleboom.com/privacy) and Twitter Guidelines. **We do not share your data with anyone else.**&#x20;

# Why does my GMB account get disconnected?

Google My Business accounts may be occasionally disconnected from your Circleboom Publish account, and you will need to reconnect your account in these instances. As put on Google's [developer page](https://developers.google.com/identity/protocols/oauth2#expiration), it can occur due to several reasons:&#x20;

* You may have revoked your app's access.
* The refresh token has not been used for six months.
* You changed passwords and the refresh token contains Gmail scopes.
* Your account has exceeded a maximum number of granted (live) refresh tokens.
* You belong to a Google Cloud Platform organization that has session control policies in effect.

{% content-url %}
[Adding a Google Business Account](/publish/managing-your-account/adding-a-google-business-account)
{% end-content-url %}





# Discover Articles

Discover Articles feature of Circleboom Publish is curated from thousands of sources. This feature can help you to find relevant articles in your interest areas and create engaging content.&#x20;

If you want to be kept updated on different topics, all you need to do is defining your interest areas from over 300 interest categories Circleboom has created for you.

Once you select your interest topics, Circleboom will curate a list of articles related to your interests. You can easily add your favorite articles to your Twitter queue.

### How to use the Discover Articles feature

**Step 1:** Find “Discover Articles” on the left-hand menu and click it to open the Circleboom Article Curator.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 15.39.22.png>)

**Step 2:** Select the “Manage Your Interests” option to set your interest topics. There is no limit in defining your interests in Circleboom Publish, but adding a couple of interest areas would lead to more results in Discover Articles.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 15.40.22.png>)

{% hint style="info" %}
You can always update your interests for article curation using the **Manage Your Interests** button on Discover Articles feature or via the **Settings** menu.
{% endhint %}

**Step 3**: First of all, select your desired language for the curation of articles.&#x20;

Please make sure that you add keywords written in your chosen language. To select your interest areas, you can either use the interest template on the right-hand side or type your topics on the search bar.

When you are done, click on **Save your interests** and you will be directed to Discover Articles for search results.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 15.50.45.png>)

### Publish articles in a few seconds

For those who want to create more engagement by publishing on your interest areas regularly, the Discover Articles feature is the right address for you.

Once you set your interests, you can browse through the trending articles in your interest areas and choose your favorites to post on your Twitter account.

**Step 4**: To select an article, click the small box on the right corner of the articles. As you complete your selection, click “Add selected articles to queue” on the blue pop-up.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 16.21.27.png>)

**Step 5:** Select the social media accounts you want to post the articles. You can add them to your queue, schedule them for a specific time, or publish them immediately.

### Avoid certain keywords&#x20;

Your selected interest areas represent the sum of keywords that are related to that topic. Yet, we are aware of the fact that there could be some sub-components of your interest area that is not relevant for you. In these cases, you can simply disregard search results with one click.

Let's assume that you want to discover articles on energy, but you are not interested in receiving updates on the oil. To exclude results associated with oil, you can move your cursor over it, and click on **Avoid this topic**.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 16.12.35.png>)

#### Hands-on Video:

<iframe width="560" height="315" src="https://www.youtube.com/embed/D01MIRE_IZY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Adding a LinkedIn Account to Circleboom Publish

You can schedule your posts both for your personal LinkedIn account and Linkedin page via [Circleboom Publish](https://circleboom.com/social-media-scheduler). Before doing that for the first time, you need to connect your LinkedIn accounts to Circleboom Publish, which will take nothing more than a few seconds.

{% hint style="success" %}
With Circleboom social media scheduler, you can schedule posts on LinkedIn company page to reach your audience at the right time you want: [Schedule LinkedIn posts now!](https://circleboom.com/social-media-scheduler/linkedin-post-scheduler)
{% endhint %}

## How to Connect Your Personal LinkedIn Profile&#x20;

**Step 1**: Log in to Circleboom Publish and click on **`Linkedin Profile`** to add your account.

![add-a-linkedin-account-to-circleboom.png](/uploads/add_a_linkedin_account_to_circleboom_b8dba59fa8.png)


**Step 2:** A pop-up will appear to direct you to LinkedIn in order to give permission to Circleboom and connect your account. There you need to click on "Sign in with LinkedIn", which will direct you to LinkedIn's authorization page.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-25 at 21.10.19.png>)

**Step 3:** On the LinkedIn page directed from Circleboom Publish, log in to LinkedIn and click on **Allow** option shown below. This will grant us the necessary permissions to publish on your account.

Once we are authorized, you will be directed to Circleboom Publish and you will be ready to post on LinkedIn via Circleboom Publish.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-24 at 20.26.56.png>)

## How to Connect a LinkedIn Page&#x20;

Adding a LinkedIn page to Circleboom is pretty similar to connecting a personal account, except for the fourth step where you chose your Linkedin page.&#x20;

On the landing page of Circleboom, you should start by clicking on `Linkedin` and follow the same steps described above. After granting us authorization, you will be asked to choose the LinkedIn Page that you want to connect to Circleboom.

Please click on the box next to your LinkedIn Page, and finalize your selection by pressing on **Add to Circleboom**.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-24 at 20.27.58.png>)


### Do you want to schedule your first LinkedIn posts? Watch our hands-on video: 


<iframe width="560" height="315" src="https://www.youtube.com/embed/xZ76hnkysYE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


Before start scheduling your Linkedin posts, you need to connect your LinkedIn accounts to Circleboom Publish, which will take nothing more than a few seconds.

# Check Your Scheduled and Sent Items on Outbox

On **Outbox,** you can find, delete and edit all the items you've sent through our Schedule and Articles modules. You can also:

* filter posts by date or week of the current month
* filter your posts according to the social media platform you post on.
* filter your posts according to the social media accounts you post.

During the deletion process, if you have filtered by social media account, only posts belonging to the filtered accounts will be deleted.

The Outbox menu should look like below, and all sent items will be moved to `Sent Items` (second tab of the page).

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-17 at 16.34.53.png>)


# What happens when your social account lost connection and how to reconnect it

For several reasons, your social accounts' connection to Circleboom Publish might be lost. When your token (connection of your account) is expired, your scheduled and future posts and RSS feeds may not be posted on your account as expected.

{% hint style="warning" %}
When connection lost, it is important to reconnect your account to keep your scheduled items posted. Reactivation of your token takes only a few seconds and can be managed through your account settings.&#x20;
{% endhint %}

### How can one notice the lost connection?

Once Circleboom Publish cannot connect to your social accounts, your scheduled and future posts and RSS feeds will fail as you should give us permission to post on your behalf again.

Under[`Outbox & Sent Items`](https://publish.circleboom.com/outbox) of your Circleboom Publish account, a tab for `Failed Items`exists, and your scheduled but failed posts will be shown there. On this screen, you can delete your failed items or retry to post them, after reconnecting your account.

### How to reconnect your social account and repost your failed posts

**Step 1**: Log in to Circleboom Publish and go to [`Settings`](https://publish.circleboom.com/settings/manage-accounts) using the left-hand menu.

**Step 2**: Your account whose token is expired will be shown within a red box, and there you can see the "Connection Lost" warning. Click on `Reconnect` button next to it, and you will be directed to the authorization page of the social platform.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (12).png>)

Once you reconnect your connection, you will be directed back to Circleboom Publish.

**Step 3**: Visit [`Outbox & Sent Items`](https://publish.circleboom.com/outbox) and repost your failed items, listed under `Failed Items`.

{% hint style="warning" %}
**What happens when your social media account connection is lost?**

* Scheduled posts will fail
* RSS feeds cannot be posted
* Your future posts cannot be sent
{% endhint %}


# Design Your Images on Circleboom Design Tool

If you use Unsplash, Giphy and/or Canva APIs, we have some good news for you. Circleboom Publish has the built-in versions of these tools to make it easier for you to create and edit your posts.

{% hint style="info" %}
Built-in Canva design tool is only available for Circleboomers who subscribed to a paid plan.

We have different pricing plans with monthly and annual payment options, and you can upgrade your plan [here](https://subscription.circleboom.com/?ref=publish).
{% endhint %}

**Step 1**:  Visit `Create New Posts`dashboard on Circleboom Publish and choose the social accounts that you are planning to send your post. Then, click on `Design on Canva` to access the built-in Canva app.&#x20;

Each social platform has its own recommended image size, and you will be asked to choose a Canva Design Type for the best quality.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 22.46.50.png>)

**Step 2:** You will be directed to the login page of Canva. If you already have an account there, you can simply log in, or you can create an account within seconds.&#x20;

{% hint style="info" %}
If you are creating a Canva account for the first time, please don't forget to read its [policies](https://www.canva.com/policies/terms-of-use/) first, and allow its cookies.&#x20;
{% endhint %}

**Step 3**: Choose a template from the left menu, and edit it as you desire. When your post is ready, you can click on `Publish` in the upper-right corner. Your design will be automatically added to the `Create New Posts`dashboard of Circleboom Publish as media.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 23.15.27.png>)

**Step 4**: Finalize editing your content, and don't forget to post it. You can add it to your queue, schedule for a later date, or post it immediately.

{% content-url %}
[Schedule Your Posts using Circleboom Publish](/publish/feature/schedule-your-posts-using-circleboom-publish)
{% end-content-url %}

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 23.22.57.png>)

#### Don't miss our hands-on video on designing your social media posts:

<iframe width="560" height="315" src="https://www.youtube.com/embed/BFErLNAGcqc" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Does Circleboom Publish have a Mobile App?

Circleboom Publish doesn't have a Mobile App yet. But our web app is small-screen friendly, and you can manage your social networks while you’re away from your workstation with just a few screen-taps.

{% hint style="success" %}
You can manage your social account in a timely and organized manner with [Circleboom Publish: Start using it now](https://circleboom.com/social-media-scheduler)
{% endhint %}


Does Circleboom Publish have a Mobile App?


# Scheduling Tweet Rules

{% hint style="info" %}
Twitter has taken additional action to keep Twitter free from spam. Specifically, they have introduced new rules around automation and the use of multiple accounts. We strongly recommend our users relying on Twitter policies regarding spamming and identical posting.
{% endhint %}

Spam has been an issue on Twitter for a long time, and you might recognize this common type of spam:

> A single account posting identical (or almost identical) tweets.

The Twitter Rules prohibit posting duplicative or substantially similar content — both on one account and across multiple accounts. **Twitter might suspend your account if you fail to comply.**

With the current [Twitter rules](https://blog.twitter.com/developer/en\_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts.html), it would be best to avoid tweeting the same content. We would recommend modifying the text or multimedia whenever you want to re-use your top content.

# Why my profile picture is not shown?

We use platform-provided profile picture URLs on our tools. These platform-provided picture URLs expire when you update your picture on the platform, or get outdated based on some other reason.&#x20;

To update your profile picture, please visit your [Manage Social Media Accounts](https://publish.circleboom.com/settings/manage-accounts) page under Settings, and click on the Refresh Icon located on the upper right corner of the account listed on that page. This will get your recent profile picture from the social platform.


![refresh_pic.png](/uploads/refresh_pic_7dd45b0b73.png)

# Do you support personal Instagram accounts?

Instagram offers three account types in total for personal and professional users (business and creator profiles).&#x20;

Instagram currently prioritizes supporting the posting services for business accounts, and due to API limitations of Instagram, we cannot post on personal and creator accounts.&#x20;

However, you can easily change your profile into a business profile without any extra cost in a few seconds. Please visit our following help menu to convert your Instagram account with a few clicks:

{% content-url %}
[How can I convert my Instagram account to a professional business profile?](/publish/managing-your-account/how-can-i-convert-my-instagram-account-to-a-professional-business-profile)
{% end-content-url %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/_URZw6AO_SY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Do you support personal Instagram accounts?


# Can I add hashtags and mentions to RSS Tweets

1. Twitter has serious policies and rules in place to keep manipulation around a subject or a person as minimum as possible. To achieve that, they don’t allow automated hashtags. Manually adding hashtags to Tweets is a common practice and can do no harm, while automated ones may be used for manipulation. More information can be read [here on Twitter's blog](https://blog.twitter.com/developer/en\_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts.html).
2. If some hashtags are included in the feed source, that might not be a problem unless it repeats the same hashtags in every post. From a blog writer's standpoint, we think they use different hashtags on each post, and that’d be ok.
3. We do support most of the feed specs out there, as explained [here](rss-feed-sample.md). If any website including Google tools providing a native feed, we can parse and use it.

{% hint style="warning" %}
Circleboom RSS service regularly checks the feed URLs, and if there is an error at the originating URL, it suspends it for as long as 24h to give enough time to the Feed owners to fix the issue. Circleboom RSS service will automatically recheck it after 24h and will continue to post Tweets if it can get new data from your end.
{% endhint %}

# Why are images for my posts on Google My Business missing?

As opposed to other social platforms, GMB does not show images for your shared links, unless you explicitly add your images for the post.

When scheduling your posts for GMB, you will need to add an image to your post and otherwise, your content will be posted without any image. This is a restriction of GMB and link previews are not shown unless you add an image to your posts.

{% hint style="success" %}
You can start to plan and [schedule your google my business posts](https://circleboom.com/social-media-scheduler/google-my-business-scheduler) now.&#x20;
{% endhint %}


<iframe width="560" height="315" src="https://www.youtube.com/embed/8s8Vlz0lQVY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Why are images for my posts on Google My Business missing?


# How to Delete Your Account and Data

All your information related to your Circleboom account can be deleted under the laws of GDPR and CCPA.

**Step #1**: Log in to your Circleboom account.


**Step #2**: Visit your account page using **`≡` ** button on the bottom right corner. There you need to click on the "Switch to Subscription" button, shown below.

![2022-04-07_11-48-14.png](/uploads/2022_04_07_11_48_14_c397d4e670.png)


&#x20;   3\. If you are paid subscriber, you will need to downgrade your subscription to free first. You can follow the [instructions to cancel your subscription](https://help.circleboom.com/common/subscriptions-and-account-settings/how-to-cancel-your-subscription), if needed.

&#x20;   4\. Click the **Delete your account** button.&#x20;

![2022-04-07_14-32-00.png](/uploads/2022_04_07_14_32_00_ea99eaf41e.png)

**If you want to revoke Circleboom's access to your social media account, you can find how to do it** [**here**](https://help.circleboom.com/common/subscriptions-and-account-settings/how-can-i-revoke-circlebooms-access-to-my-social-account)**.**

{% content-url %}
[How can I revoke Circleboom's access to my social account?](/common/subscriptions-and-account-settings/how-can-i-revoke-circlebooms-access-to-my-social-account)
{% end-content-url %}



{% hint style="info" %}
Below you can find information relating to your right to the erasure of personal data that we store about you (“right to be forgotten”) and how we handle your delete request to Circleboom. By “Circleboom”, “we”, “us” or “our”,  it is meant Circleboom LLC.

**Personal data found in our databases** \
We will erase all personal data that we have about you in our systems, except for data that we need to continue to process (see further below). The actual erasure of data from our systems will be completed within 30 days after your request. Meanwhile, we have blocked all use of your personal data for direct marketing purposes. \
\
**Examples of purposes where personal data will not be erased** \
Usually, the reason for not erasing data is that the data is used for purposes where this right is not applicable. Some examples of such purpose is if the data is used (i) as part of fulfilling an agreement with you, (ii) to administer your use of our service, (iii) to fulfill legal obligations, or (iv) to establish, exercise or defend legal claims.
{% endhint %}

**General overview of our processing** \
For a general overview of our processing of personal data, please see our privacy policy available at [Privacy Policy](https://circleboom.com/privacy). For more information on your rights, please contact support@circleboom.com.  


Do you want to delete your Circleboom account and data together? Here you can find out how to do that.

# What happens when an RSS feed is broken?

Our systems try to fetch the latest feed data from corresponding servers regularly. When a server gives an error we keep trying it 2 more times until we suspend the feed for 6 hours.

After 6 hours, our systems re-check the feed if it is working or not. If it works, we keep pulling data from it, and send posts based on the feed rules. If it fails again, we suspend the feed for another 6 hours before giving it a try.

{% content-url %}
[Connect an RSS feed](/publish/feature/connect-an-rss-feed)
{% end-content-url %}

What happens when an RSS feed is broken?


# RSS Feed Sample

Circleboom supports RSS 0.91, 0.92, 1.0, 2.0 and ATOM [ ](https://validator.w3.org/feed/docs/rss2.html#hrelementsOfLtitemgt)to download and process your website's feeds.&#x20;

### **Required elements:**

* `<title>`
* `<link>`
* `<pubDate>` There should be at least 1 minute between the pubDates if you're planning to send many Tweets. If it is empty, we’ll use `Date.UTCNow` as "publish date." We don't put`pubDates` in Tweets; however, we may sort your items using this field to send the most recent ones to Twitter.
* `<guid>` A string that uniquely identifies the item. You can give a random GUID or a sequential number here. If your `<link>` element is empty, this field becomes mandatory.

### Feed Sample


```markup
<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>
    <channel>
        <atom:link href="https://blog.circleboom.com" rel="self" type="application/rss+xml"/>
        <title/>
        <link>https://blog.circleboom.com</link>
        <description>Circleboom Blog</description>
            <item>
                <title>4 Tips to Become Popular on Twitter</title>
                <link>https://blog.circleboom.com/4-tips-become-popular-on-twitter/</link>
                <pubDate>Fri, 18 Jan 2019 21:56:30 +0000</pubDate>
                <guid isPermaLink="false">https://blog.circleboom.com/?p=1524</guid>
            </item>
            <item>
                <title>How to Delete Followers on Twitter</title>
                <link>https://blog.circleboom.com/how-to-delete-followers-on-twitter/</link>
                <pubDate>Wed, 16 Jan 2019 20:39:04 +0000</pubDate>
                <guid isPermaLink="false">https://blog.circleboom.com/?p=1521</guid>
            </item>
    </channel>
</rss>
```


### pubDate Specification

RSS / ATOM specs are based on [RFC 2822 specification](https://www.ietf.org/rfc/rfc2822.txt) and require pubDates to have complied with the spec.&#x20;

#### **PHP Sample**

```php
$pubDate = $article[creation_date]; 
$pubDate= date("D, d M Y H:i:s T", strtotime($pubDate));
// and output should be <pubDate>'.$pubDate.'</pubDate>
// https://php.net/manual/en/class.datetimeinterface.php#datetime.constants.rfc2822

```

### Specifications

* RSS 0.91: [http://www.rssboard.org/rss-0-9-1-netscape](http://www.rssboard.org/rss-0-9-1-netscape)
* RSS 0.92: [http://backend.userland.com/rss092](http://backend.userland.com/rss092), [http://www.rssboard.org/rss-0-9-2](http://www.rssboard.org/rss-0-9-2)
* RSS 1.0 : [http://web.resource.org/rss/1.0/spec](http://web.resource.org/rss/1.0/spec)
* RSS 2.0 : [https://validator.w3.org/feed/docs/rss2.html](https://validator.w3.org/feed/docs/rss2.html)
* ATOM : [https://validator.w3.org/feed/docs/atom.html](https://validator.w3.org/feed/docs/atom.html)
* RFC 2822: [https://www.ietf.org/rfc/rfc2822.txt](https://www.ietf.org/rfc/rfc2822.txt)


# Can I connect my Instagram creator account to Circleboom Publish?

Instagram supports automated publish services only for Professional Business accounts. Since Instagram´s API does not allow us to post for a Creator account, unfortunately, you cannot connect a Creator account to Circleboom Publish.

Yet, you can easily switch your Instagram profile to a business account, where you can find various categories that describe you well, such as Digital Creator or blogger.

Are you unsure how you can convert your Instagram profile to a business account? Let´s visit our help page on changing your Instagram account type and start enjoying Circleboom Publish within a few seconds!


# Text and Media Limitations on Circleboom Publish

{% hint style="info" %}
Circleboom's Scheduling module is available to everyone, including freemium users. You can conveniently schedule your posts on different social to a later date via Circleboom Publish.
{% endhint %}

{% content-url %}
[Schedule Your Posts using Circleboom Publish](/publish/feature/schedule-your-posts-using-circleboom-publish)
{% end-content-url %}

While Circleboom Publish supports text, video, image and GIF-based posts, all social platforms mandate their own requirements. To make life easier for Circleboomers, we bring together an easy-to-understand table.

Aside from the below-listed limits, each social media platform may have stricter technical requirements than Circleboom Publish. In such cases, you need to adjust your posts according to the platform-specific limits.

For more detailed information on each platform's rules and limitations, you can refer to [Media Limitations for Social Platforms](media-limitations-for-social-platforms).

|                        | Circleboom Limits                                                                         |
| ---------------------- | ----------------------------------------------------------------------------------------- |
| **Text Limits**        | Limits based on Platforms                                                                 |
| **Image Size**         | Up to 15 MB, Minimum 10KB                                                                                     |
| **# of Images**        | <p>Up to 10 photos (or 1 video or 1 GIF). </p><p>(Twitter only allows up to 4 photos)</p> |
| **Min Image Width**    | 320 px                                                                                    |
| **Video Size**         | 100 MB                                                                                    |
| **# of Video**         | 1 Video                                                                                   |
| **Video Format**       | MP4, MOV (MOV is not allowed for IG)                                                      |
| **Video Aspect Ratio** | Depends on the platform. Otherwise between 4/5 to 16/9                                    |
| **Video FPS**          | 23-60 fps                                                                                 |
| **GIF Size**           | 10 MB                                                                                     |



{% hint style="warning" %}
Twitter has taken additional action to keep Twitter free from spam. Specifically, they have introduced new rules around automation and the use of multiple accounts.

In short, Spam has been an issue on Twitter for a long time, and you might recognize this common type of spam:

_**A single account posting identical (or almost identical) tweets.**_ **The Twitter Rules prohibit posting duplicative or substantially similar content — both on one account and across multiple accounts.** \
**Twitter **_**might**_** suspend your account if you fail to comply.**&#x20;

With the current [Twitter rules](https://blog.twitter.com/developer/en\_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts.html),  it’ll be best to avoid tweeting the same content. We would recommend modifying the text or multimedia whenever you want to re-use your top content.
{% endhint %}

{% hint style="info" %}
Pro Tip: You can refer to[ Twitter's "Media Best Practices" article](https://developer.twitter.com/en/docs/media/upload-media/uploading-media/media-best-practices.html) to improve your Media Tweet success rates.&#x20;
{% endhint %}

# Adding a Facebook Account to Circleboom Publish 

{% hint style="info" %}
You can only connect the Facebook pages and groups that you are managing to Circleboom Publish. [Facebook's privacy policies](https://www.facebook.com/policies_center) do not allow third-party applications to publish on personal accounts, and thus, personal accounts are not supported.
{% endhint %}

While you cannot schedule posts for your personal account on Facebook due to privacy policies, the app permissions to access Facebook pages and groups are granted through the personal accounts that control them.&#x20;

In order to add your Facebook groups and pages to Circleboom, please make sure that your account has a page/group role as an admin or editor on that page/group.

{% hint style="danger" %}
With the Circleboom social media management tool, you can [schedule posts on Facebook pages and Facebook groups](https://circleboom.com/social-media-scheduler/facebook-post-scheduler) to reach your audience at the right time you want. Or beyond scheduling, you can [connect RSS feeds to your Facebook accounts](https://circleboom.com/social-media-scheduler/post-rss-to-social-media/rss-feed-to-facebook) and auto-post to Facebook pages and Facebook groups.
{% endhint %}

## Connecting a Facebook Page to Circleboom Publish

* Login [Circleboom Publish](http://publish.circleboom.com/) and you will be directed to the"Home" page.&#x20;
  * If you are already logged in, you can also click on "Settings" on the left-hand menu, where you can find the "Manage Social Media Accounts" section.&#x20;
* Click on "Facebook Page" as shown below.

![add-a-facebook-accounts-to-circleboom-1.jpg](/uploads/add_a_facebook_accounts_to_circleboom_1_5c3e2d7622.jpg)



* A pop-up will appear to direct you to Facebook to give permission to Circleboom and connect your account. There you have to "Sign in with Facebook", which will direct you to Facebook's authorization page.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-08 at 15.10.31.png>)

* If you have connected your Facebook account to Circleboom Publish and still have a valid token, your account will be directly connected. If not, you will need to authorize Circleboom to access your account.
* In a new pop-up, all pages that you can connect to Circleboom will be shown to you. You need to click on the checkmark for the pages that you want to add to Circleboom and press the "Add to Circleboom" button.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-14 at 20.24.39.png>)

* When you successfully add your Facebook Pages, they will be shown among your social media accounts. On the right-upper-hand side, you can also see a notification saying, "Account has been added successfully". You can now [start Circlebooming for your Facebook Pages](https://circleboom.com/social-media-scheduler/facebook-post-scheduler/manage-multiple-facebook-accounts/post-to-multiple-facebook-pages)!

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-14 at 20.31.55.png>)

## Connecting a Facebook Group to Circleboom Publish

{% hint style="info" %}
To manage your group on Circleboom, you must be a group admin.
{% endhint %}

As you can also follow on Facebook's [help page](https://www.facebook.com/help/261149227954100), connecting a Facebook group is slightly different from the pages but can be done just within a few seconds.&#x20;

* First, click on Facebook Group on "Home" at Circleboom.
* A pop-up will appear to direct you to Facebook to give permission to Circleboom and connect your account. If this is the first time that you sign in with that account to Circleboom, you will be directed to Facebook's authorization page.
* In a new pop-up on Circleboom, all groups that you can connect to Circleboom will be shown to you, and those you cannot add will be grayed out.&#x20;
* If you have already added the Circleboom app to your Facebook, it is enough to click on the checkmark for the groups that you want to add to Circleboom and press the "Add to Circleboom" button. If not, you should first click on "Add Circleboom as an App" and manage your group apps on Facebook.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-14 at 21.11.33.png>)

#### How to add Circleboom Publish as a Facebook Group App

* On your Facebook homepage, click **Groups** in the left menu and select your group. If **Groups** are not visible to you at first glance,  click **See More**.
* Click **Settings** in the left menu.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-18 at 16.47.02.png>)

* Scroll down and click ![](https://static.xx.fbcdn.net/assets/?revision=778287499499214\&name=comet-edit-desktop\&density=1)next to **Apps**, then click **Add Apps**.

![add-a-facebook-accounts-to-circleboom-2.png](/uploads/add_a_facebook_accounts_to_circleboom_2_bccabf9aeb.png)


* Search for the Circlebom app among Group Apps, and click **Add** when you find it.

![add-a-facebook-accounts-to-circleboom-3.png](/uploads/add_a_facebook_accounts_to_circleboom_3_20f47b7c06.png)


* Click on **Add** to give permission to Circleboom. As you added Circleboom as Facebook Group App, now you can easily add it to Circleboom as we described above.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-18 at 16.55.26.png>)

#### Hands-on Video:

<iframe width="560" height="315" src="https://www.youtube.com/embed/FhnIYM1Ait0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


With this handy guideline, you can connect your Facebook Pages and Facebook Groups to Circleboom Publish in seconds.

# Schedule Your Posts using Circleboom Publish

With the Smart Scheduler of [Circleboom Publish](https://publish.circleboom.com/schedule), you can easily schedule your posts for Facebook, Instagram, Twitter, Linkedin and Google Business as simple as a button click.

**Step 1:** Log in to [Circleboom Publish](https://publish.circleboom.com).

If you don’t have a Circleboom account yet, sign-up will take no more than a minute.

{% content-url %}
[Subscribe to a Circleboom Publish Plan](/publish/subscriptions-and-account-settings/subscribe-to-a-circleboom-publish-plan)
{% end-content-url %}

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 21.03.18.png>)

**Step 2:** Make sure that your social accounts that you want to schedule posts are connected to Circleboom. If you haven't connected them yet, you can follow our [guideline](/publish/getting-started/connecting-your-social-accounts) on adding your accounts to Circleboom Publish.&#x20;

**Step 3**: Find “Create New post” on the left-hand menu and open the post scheduler.

On the Create New Post dashboard, you can schedule your posts for multiple social accounts from different platforms.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 22.03.18.png>)

**Step 4**: On the Create New Post dashboard, select your social accounts that you want to post.

To make things easier for the next time, you can also create a sub-group with a selection of your social media accounts to manage them in one place.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 22.05.46.png>)

{% hint style="info" %}
**Pro Tip**: Circleboom Publish has the built-in versions of Unsplash, Giphy and/or Canva to make it easier for you to create and edit your posts. Unique designs from Canva as well as other built-in APIs can make your posts even more appealing.
{% endhint %}

**Step 5**: After you select the desired social media accounts, you can start creating your post.

As you are creating your post, you can check the preview on the right-hand.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-22 at 22.11.04.png>)

{% content-url %}
[Design Your Images on Circleboom Design Tool](/publish/feature/design-your-images-on-circleboom-design-tool)
{% end-content-url %}

**Step 6**: Once your post is ready, you have three different options. You can instantly post your tweet, schedule it for a future date or add it to your posting queue for Twitter. If you want to post your tweet directly, click “Post” under the preview.

With the Schedule option, you can decide when the posts should be sent from your accounts. What you need to do is just to click on `Schedule it` and select the date and time you want. By clicking on  `Schedule it` button below, you can finalize your post.

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (5).png>)

{% hint style="info" %}
You can see all your scheduled and sent posts in the Outbox dashboard.
{% endhint %}

Last but not least, you can add your post to the queue by clicking on `Add to my Queue` option.&#x20;

If you don’t set your post queue preferences yet, no worries. It only takes few clicks, as explained [here](../managing-your-account/time-zone-and-queue-settings.md).

{% hint style="warning" %}
According to [Twitter rules](https://blog.twitter.com/developer/en\_us/topics/tips/2018/automation-and-the-use-of-multiple-accounts), it’ll be best to avoid tweeting the exact same content. We would recommend modifying the text or multimedia whenever you want to re-use your top content.
{% endhint %}

{% content-url %}
[Time Zone and Queue Settings](/publish/managing-your-account/time-zone-and-queue-settings)
{% end-content-url %}


Schedule Your Posts using Circleboom Publish


# Why I can’t refresh my Instagram - Facebook connections? My account connection lost

To be able to post on Instagram accounts, you need to have a business Instagram account and connect it to a Facebook page. If the connection between your Instagram and Facebook account is lost, you need to reconnect them.\
\
When there is something wrong with your account connections and/or you don't have a **Professional Business** Instagram account, you will be getting the following notification screen:

`It appears you don't have any Instagram accounts connected to your Facebook Page or your Instagram account is not an Instagram Professional Business account.`

![warning_noconnection.png](/uploads/warning_noconnection_afbcb08f4c.png)

### How to refresh Instagram - Facebook connections

Please log into the same Facebook account you previously connected to your Instagram account.

* Add your Facebook Page connected to your Instagram Account to Circleboom Publish first. After adding your Facebook page, try adding your Instagram account again.

{% content-url %}
[Connecting your Instagram Business Account to a Facebook Page](/publish/managing-your-account/connecting-your-instagram-business-account-to-a-facebook-page)
{% end-content-url %}

You may have removed Circleboom Business integration manually from your Facebook settings. Make sure that **you have Circleboom Business Integration** and have **enabled all options** when you click on **View and Edit**.

![business_integrations.png](/uploads/business_integrations_887557646f.png)

{% content-url %}
[Troubleshooting failed Instagram posts and connection problems](/publish/faq/troubleshooting-failed-instagram-posts-and-connection-problems)
{% end-content-url %}


# Time Zone and Queue Settings

### Changing your Time Zone

{% hint style="info" %}
By default, the time zone of your browser will be assigned as your time zone for each account you connect with Circleboom.
{% endhint %}

For each social account that you added to Circleboom, you can adjust your time zone and queue settings under [**Time Settings**](https://publish.circleboom.com/settings/queue-schedule-settings)**,** which can be accessed through the **Settings** menu.

First, you will be asked to choose for which connected social account that you want to make changes and then you can search/choose from the dropdown menu to set your time zone. Once you are done, you can click on the **Save queue settings** button to switch your time zone for the given account.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-16 at 16.45.37.png>)

If you have more than one social account that you need to adjust their time zone, you should change the settings for each account. You can repeat the same process after choosing another account.&#x20;

### Queue Settings

Our Queue system is designed for simple everyday workflows with usability in mind.

#### Basic Model

In the Basic model, when you set your "Start Time" and "End Time" for your Queued posts, we put your queued items starting exactly at your start time and finish it at the end time. If you have more items than maximum posts calculated dynamically based on your Interval settings, we will put them to the next day's same period. We post them when they are due in your selected timezone.

When you add the start and end date of your daily posting time and as  well as time interval that you want us to post, your queued posts will be shared on regular basis.&#x20;

{% hint style="info" %}
We keep in mind your daily posting limits, when we show the time intervals for queue settings.

For instance, if you have free-tier subscription and would like to queue your posts between 10.00 AM and 5.00 PM, you can only choose 1 hour interval or longer periods. This is because more frequent posting (i.e. every 30 minutes) would hit your daily posting limit, which is 10 posts per account for freemium users.
{% endhint %}

#### Advanced Model

Advanced Queue system allows you to create complex posting schedules for each social media account. We put each queued post to the first available time-slots you set here. We post them when they are due in your selected timezone.

For each social account, you can add special times to post your content. If you need to post with varying frequency and different times, this is the right model for you. What you need to do is just to choose the suitable times and hit **Add Posting Time**. Once your queuing schedule is finalized, you need to click on **Save queue settings**.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-16 at 17.02.36.png>)

Please remember this would save your queue settings only for one social account. You can repeat the process for another account, and choose a special plan with Advanced model.

<iframe width="560" height="315" src="https://www.youtube.com/embed/loEUW0mKc2U" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Media Limitations for Social Platforms

In addition to [Circleboom´s text and media limitations](https://help.circleboom.com/publish/faq/text-and-media-limitations-on-circleboom-publish), each platform has its own text and media limitations. Below we list the image and video post limitations, accepted aspect ratios, text limits, and other technical details for each platform.
 


|                        | **Twitter**                                      | **Facebook**             | **Instagram**                                                                                                                  | **LinkedIn**        | **Google My Business**                                                                        | **Pinterest**                                                                                                                                 |
|------------------------|--------------------------------------------------|--------------------------|--------------------------------------------------------------------------------------------------------------------------------|---------------------|-----------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------|
| **Text Limits**        |                     280 chars                    |         Unlimited        |                                      Maximum 2200 characters, 30 hashtags, and 20 @ tags.                                      |      1300 chars     |                                  58 Title + 1500 Description                                  |                                                          100 Title **[1]** + 500 Description    **[2]**                                                    |
| **Image Size**         |                        5MB                       |            4MB           |                                                               8MB                                                              |         10MB        |                                              25MB                                             |                                                                      20MB                                                                     |
| **Image #**            |                         4                        |         Unlimited        |                                                                1                                                               |          10         |                                     1                                    |                                                                       1                                                                       |
| **Image Format**       |                JPG, PNG, GIF, WEBP               | JPG, BMP, PNG, GIF, TIFF |                                                               JPG                                                              |    JPG, PNG, GIF    |                                            JPG, PNG                                           |                                                                    JPG, PNG                                                                   |
| **Aspect ratio**       |                                                  |                          |                                              Must be within a 4:5 to 1.91:1 range                                              |                     |                                                                                               | We recommend using a 2:3 aspect ratio, or 1000 x 1500 pixels. Pins with an aspect ratio greater than 2:3 might get cut off in people's feeds. |
| **Min Max size**       |                                                  |                          |                                                  Min width 320, Max Width 1440                                                 | Max 36152320 pixels | Minimum: 400x300 pixels and 10 KB size limit Maximum: 10000x10000 pixels and 25 MB size limit |                                                                                                                                               |
| **Video Size**         |                       512MB                      |           10GB           |                                                             100 MB                                                             |        200 MB       |                                             100 MB                                            |                                                                      2 GB                                                                     |
| **Video Duration**     |             Min 0.5 sec, Max 140 sec             |           4hours         |                                                       Min 3sec, Max 60sec                                                      |                     |                                                                                               |                                                     Minimum 4 seconds, maximum 15 minutes.                                                    |
| **Video #**            |                         1                        |             1            |                                                                1                                                               |          1          |                                     10 ( photos + videos)                                     |                                                                       1                                                                       |
| **Video Format**       |                     MP4, MOV                     |         MP4, MOV         |                                                               MP4                                                              |       MP4, MOV      |                     AVI, MP4, MOV, FLV, WMV, MPG, M4V, MKV, M2TS, and MTS                     |                                                              .mp4, .mov or .m4v.                                                              |
| **Video Aspect Ratio** | between 1:3 and 3:1  between 32x32 and 1280x1024 |        9x16, 16x9        | Maximum columns (horizontal pixels): 1920 Minimum aspect ratio [cols / rows]: 4 / 5 Maximum aspect ratio [cols / rows]: 16 / 9 |                     |                                                                                               |          Shorter than 1:2 (width:height), taller than 1.91:1. We recommend making your videos square (1:1) or vertical (2:3 or 9:16).         |
| **Video FPS**          |                      <=60FPS                     |                          | 23-60 FPS.                                                                                                                     |                     |                                                                                               |                                                                                                                                               |
| **Gif Size**           |                 15MB <= 1280x1080                |                          |                                                               N/A                                                              |         10MB        |                                              N/A                                              |                                                                      N/A                                                                      |
| **Gif Max Frames**     |                        350                       |                          |                                                               N/A                                                              |         250         |                                              N/A                                              |                                                                      N/A                                                                      |
| **Gif #**              |                         1                        |             1            |                                                               N/A                                                              |          1          |                                              N/A                                              |                                                                      N/A                                                                      |

**[1]**: For titles, enter up to 100 characters. Depending on the device, the first 40 characters may show in people’s feeds. When entered, titles will appear in the home feed or search feed. If a title is not entered and no Rich Pin title exists, nothing will show in its place in the home feed.

**[2]**: For descriptions, enter up to 500 characters. Descriptions do not appear when viewing the Pin in the home feed or search feed. Additionally, descriptions do not appear for ads when viewed up close.

# Connect an RSS feed

You can easily connect RSS feeds to send posts on your social accounts whenever new content is published.

{% hint style="success" %}
Rocket your website's traffic via posting RSS feeds to all your social media channels: [Post RSS Feeds to Social Media](https://circleboom.com/social-media-scheduler/post-rss-to-social-media)
{% endhint %}

**Step 1:** Log in to Circleboom Publish and click on **Connect RSS Feeds** on the bar shown left.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-16 at 15.14.59.png>)

**Step 2:** Click on **Add an RSS Feed Now** on the new page. If you had some other RSS feeds connected to social accounts via Circleboom, it would also be shown there.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-16 at 15.19.10.png>)

{% hint style="info" %}
You can change the settings of your connected RSS feeds or delete them after clicking on the **Edit** button on the above-shared screen.
{% endhint %}

**Step 3**: Select the social accounts that you want to connect with the RSS feed.

**Step 4**: Create your own RSS feed collection recipe. When you write down the RSS Feed URL, we will immediately check it and inform you whether it is valid or not. You can also add a text to start or end with, adjust the frequency of checking the feed and max posts per update.



![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-16 at 15.28.27.png>)

**Step 5**: Once you adjusted the settings as you desired, click on +**Add an RSS Feed.** From now on, we will take care of the rest and keep posting from the feed.

{% hint style="info" %}
Circleboom RSS service regularly checks the feed URLs, and if there is an error at the originating URL, it suspends it for as long as 24h to give enough time to the Feed owners to fix the issue. Circleboom RSS service will automatically recheck it after 24h and will continue to post Tweets if it can get new data from your end.
{% endhint %}

{% hint style="info" %}
Please refer to our blog "[How to add RSS feeds to Twitter: Auto Post RSS to Twitter in seconds!](https://blog.circleboom.com/rss-feed-to-twitter/)" to make most of Circleboom's RSS feature.
{% endhint %}

{% hint style="success" %}
**Pro Tip for Developers:** [Please refer to our RSS specification article to learn how we process RSS feeds.](../faq/rss-feed-sample.md)
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/rX5VB7TBZEk" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Adding a Twitter Account

Connecting a Twitter account to Circleboom Publish will help you schedule your tweets in advance and manage your account in a timely manner. There you can also connect RSS feeds to your Twitter account, design images for your Twitter posts thanks to our Canva-supported design tool and discover articles.

If you are interested in delete Tweet services and/or user analytics, please note that you should use our specialized Twitter management tool, [Circleboom Twitter](https://twitter.circleboom.com), instead.

{% hint style="success" %}
You can manage your social account in a timely and organized manner with [Circleboom Publish: Start using it now](https://circleboom.com/social-media-scheduler)
{% endhint %}

### How can you connect your Twitter account?

* Login Circleboom Publish and you will be directed to the "Home" page.&#x20;
  * If you are already logged in, you can also click on "Settings" on the left-hand menu, where you can find the "Manage Social Media Accounts" section.&#x20;
* Click on Twitter under "Add new account"

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-08 at 16.39.16.png>)

* A pop-up will appear to direct you Twitter in order to give permission to Circleboom and connect your account. There you have to "Sign in with Twitter", which will direct you to Twitter's authorization page.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-08 at 15.10.31.png>)

* If you have connected your Twitter account to Circleboom Publish and still have a valid token, your account will be directly connected. If not, you will need to authorize Circleboom to access your account.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-08 at 14.59.07.png>)

* After this step, your Twitter account will be connected to Circleboom and you can start scheduling your tweets via Cirlceboom Publish.

Please note that we do not publish anything on your profile beyond your requests. All the information we collect is protected by both our [privacy policy](https://circleboom.com/privacy) and Twitter Guidelines. **We do not share your data with anyone else.**&#x20;

# How can I convert my Instagram account to a professional business profile?

{% hint style="success" %}
You can schedule Instagram posts with Circleboom Publish to reach your followers at the exact time you need: [Schedule Instagram Posts Now!](https://circleboom.com/social-media-scheduler/instagram-post-scheduler)
{% endhint %}

Due to Instagram's policies, we kindly ask you to convert your IG account type as a professional business profile. This can be easily done with a few clicks on Instagram and you can always go back to a personal account later.

**Step 1**: On your IG account page, click on "Edit Profile".

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-14 at 21.51.41.png>)

**Step 2**: At the bottom of the left-hand menu, you will find the "Switch to Professional" option and click on it.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-25 at 20.54.40.png>)

**Step 3**: Choose "Business" as the type of your professional account and click **Next**. Features of business profiles will be displayed and you will click on **Next** again.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-25 at 20.59.57.png>)

{% hint style="warning" %}
Please make sure that you select the **Business** category on the page above. If the Creator option is selected, you can't schedule your posts via Circleboom or any other third-party app.
{% endhint %}

**Step 4:** Choose a category that describes you best and click **Done**. Your business account is ready!

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-25 at 20.36.54.png>)

{% hint style="info" %}
As a first-time IG business account user, you also need to connect your IG account with a Facebook page. This rule even applies if you are. not planning to post for a Facebook page, but only on your Instagram account. 

For a detailed guideline, please visit our help article:
{% content-url %}
[Connecting your Instagram Business Account to a Facebook Page](/publish/managing-your-account/connecting-your-instagram-business-account-to-a-facebook-page)
{% end-content-url %}
{% endhint %}

<iframe width="560" height="315" src="https://www.youtube.com/embed/_URZw6AO_SY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Adding an Instagram Account

{% hint style="info" %}
To [manage your Instagram account on Circleboom Publish,](https://circleboom.com/social-media-scheduler/instagram-post-scheduler) you are required to subscribe to a paid plan. For more information on our plans and pricing, you can visit [our website](https://circleboom.com/social-media-scheduler/plans-and-pricing).
{% endhint %}

As you may know, Instagram has three account types called personal, creator and business. In order to manage your Instagram account on Circleboom Publish, you are required to have a business profile.&#x20;

Don't worry if you have a personal or creator account, you can always switch to a business account just with a few clicks. To convert your account to the business one, please follow the guidelines on the link below:

{% content-url %}
[How can I convert my Instagram account to a professional business profile?](/publish/managing-your-account/how-can-i-convert-my-instagram-account-to-a-professional-business-profile)
{% end-content-url %}

Before adding your IG account, there is one more step to take. Due to the integrated system of Facebook and Instagram, it is necessary to connect your Instagram business profile with a Facebook Page, even if you are not planning to post for that FB page via Circleboom.&#x20;

If your Instagram business account is not connected to any Facebook page, we kindly ask you to do it as explained in our help article.

{% content-url %}
[Connecting your Instagram Business Account to a Facebook Page](/publish/managing-your-account/connecting-your-instagram-business-account-to-a-facebook-page)
{% end-content-url %}

## Adding your IG account to Circleboom Publish

As explained above, before connecting Circleboom Publish with your IG account, you should have already:

* &#x20; Converted your IG account to a business profile,
* &#x20; Connected your IG account to a Facebook Page.

Like any other social media account, you can start adding your IG account on the landing page of Circleboom Publish.

![add-a-instagram-account-to-circleboom.png](/uploads/add_a_instagram_account_to_circleboom_37176b32ec.png)


1. When you click on **Instagram** on the page shown above, a pop-up will appear to direct you to **Authenticate with Facebook**, which will help you to connect your Instagram account.

{% hint style="info" %}
Facebook requires Instagram business accounts to be connected to a Facebook Page. For Circleboom to work as intended, we need to authenticate through Facebook.
{% endhint %}

&#x20;   2\. After granting the app permission to Circleboom, you will be able to choose the IG account that you want to add (See the picture below). Click on **Add to Circleboom** after making your selection, and your account will be connected.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-14 at 23.24.52.png>)

If the Instagram account that you want to add to Circleboom does not appear on the list, please check whether your IG account is converted to the business professional, and successfully connected to a Facebook Page.

### Do you want to schedule your first Instagram posts? Watch our hands-on video: 

<iframe width="560" height="315" src="https://www.youtube.com/embed/-4yMkraW7QY?controls=0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

To add your Instagram account to Circleboom Publish, you are required to have an Instagram Business profile. Then you can easily add your Instagram account to the dashboard.

# How to add mentions in your posts

You can tag/mention Facebook pages, Twitter and Instagram profiles while posting through Circleboom Publish.

Due to platforms' technical limitations, you cannot mention Facebook profiles and groups, Linkedin profiles and pages when you schedule your posts via Circleboom Publish.

### **Tagging Facebook Pages**

To mention Facebook pages on your scheduled posts, you can start typing with **@** symbol and then the name of the Facebook page that you want to tag. After typing the first characters, we will also show you some matching results, and there you can select the page to be mentioned.

For better matching results, we advise you to search with the username of Facebook pages, as there might be multiple pages with the same name. You can find the usernames of Facebook pages when you look at their URL, like facebook.com/**circleboomcom**

{% hint style="warning" %}
You cannot mention pages from other platforms and Facebook pages simultaneously when you are scheduling your Facebook posts.&#x20;
{% endhint %}

### Mentioning on Twitter

To tag some accounts on Twitter, you can type **@** symbol and Twitter handle of the account that you would like to mention. In the post preview appearing on the right side, you will notice that a hyperlinked text will appear and you can visit that account by clicking on it.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2022-01-04 at 20.23.17.png>)

### &#x20;Instagram mentions

You can mention Instagram profiles on your IG posts by typing @ symbol and their username, in a similar manner with Twitter and Facebook.&#x20;

Due to API limitations on Instagram, we cannot suggest you the list of accounts matching with your search; however, it will be enough to type full name starting with @ to hyperlink that account.

# Adding a Google Business Profile Account to Circleboom Publish

Google Business Profile posts are new means for those who aimed at increasing web traffic and leads, and even sales for your clients. Having an active Google Business Profile page is a must for most businesses for both their local and international appearance through Google. &#x20;

Using the scheduling services at Circleboom Publish, you can keep your Google Business Profile account updated along with other social accounts of your business.&#x20;

{% hint style="info" %}
Post and schedule your Google Business posts: [Circleboom Publish](https://circleboom.com/social-media-scheduler/google-my-business-scheduler) 
{% endhint %}

#### Hands-on video to connect your Google Business account:

<iframe width="560" height="315" src="https://www.youtube.com/embed/r3vitLzZn1Y" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>


## How to Connect Your Google Business Profile Account

**Step 1:** Log in to [Circleboom Publish](https://publish.circleboom.com/) and click `Google Business Profile` on the landing page.

![add-a-google-business-profile-page-to-circleboom-1.png](/uploads/add_a_google_business_profile_page_to_circleboom_1_451c4f1acf.png)


**Step 2:** A pop-up will appear to direct you to the Google Business Profile page to give permission to Circleboom Publish and connect your account. There you need to click on "Sign in with Google", which will direct you to Google's authorization page.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-24 at 20.17.26.png>)

**Step 3:**  Log in to your Google account associated with your Google Business Profile page, and **click on the last box to give authorization to "See, edit, create and delete your Google business listings".**

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (21).png>)

{% hint style="danger" %}
**The last box shown above (See, edit, create and delete ...) comes unselected, and you will need to click on it before continuing.**
{% endhint %}

**Step 4:**  After confirming your permission, which allows Circleboom to "see, edit, create and delete Google business listings", you can click on Continue.

Once you complete the authorization process on Google's side, your account will be automatically added to Circleboom Publish.

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (23).png>)

{% hint style="info" %}
 [Manage your Google Business Profile(s)](https://circleboom.com/social-media-scheduler/google-my-business-scheduler) via Circleboom Publish!
{% endhint %}


Using the scheduling services at Circleboom Publish, you can keep your Google Business account updated along with other social accounts of your business.

# Plans and Pricing

{% hint style="info" %}
Circleboom is a SaaS (Software as a service) business, and once you subscribe, it renews every month or year like any other subscription business, unless you cancel it before the renewal date. You can get details in our terms [https://circleboom.com/terms-of-service](https://circleboom.com/terms-of-service)
{% endhint %}

Our motto is "Smarter tools yet affordable pricing for everyone". [Circleboom Publish](https://publish.circleboom.com) offers 4 different pricing plans with both monthly and annual payment options:

{% hint style="info" %}
Visit [Circleboom Publish's plans and pricing](https://circleboom.com/social-media-scheduler/plans-and-pricing) for the most up-to-date features and pricing table.
{% endhint %}

**Free Tier**

Our free-tier subscription plan is designed to provide a comprehensive picture of what Circleboom Publish entails and will always be free. There you can:

* Connect your Facebook, Twitter, and LinkedIn accounts
* Publish new posts
* Discover articles
* Connect 1 RSS feed
* Schedule & queue your posts (up to 9 posts per social accounts)

In sum, a Free Tier subscription helps the user to manage 3 social media accounts with some limitations. It gives access to most Circleboom tools, excluding some features such as managing Instagram, Pinterest, and Google My Business accounts and design tools supported by Canva.

**Pro Plan**

The Pro Pack of Circleboom Publish is an upgraded version from the Free Tier and enables its users to manage up to 5 social media accounts in one place. Advantages of a Pro Plan include but are not limited to:

* Managing up to 5 accounts from all leading social media platforms, including Instagram, Pinterest and Google My Business
* Scheduling up to 300 posts per account
* Creating your own amazing designs with the Circleboom Canva design tool
* Connecting up to 50 RSS feeds

**Premium Plan (most popular)**

Subscribing to the Premium Plan will grant you access to the features advertised in Pro Plan by increasing your account and posting limits. With this subscription, you can:

* Connect up to 10 social media accounts from Facebook, Twitter, LinkedIn, Instagram, Pinterest and Google My Business
* Schedule/queue unlimited number of posts per account

The Premium Plan is the most popular choice of Circleboomers and satisfies the needs of many users without limitations.

**Business Plan**

For SMBs and Larger Businesses, we offer Business Plan, and it especially targets business consumers who need to manage many accounts in advance. This subscription enables you to connect up to 30 social media accounts and 100 RSS feeds. Subscribers of Business Plan can schedule unlimited posts per account.

# Troubleshooting failed Instagram posts and connection problems



There might a couple of reasons why your Instagram posts scheduled by Circleboom Publish fail.&#x20;

#### Wrong Account Type

The most common problem is that your Instagram account type is not suitable for automated posting services, due to Instagram API limitations.

Instagram offers two professional accounts; business accounts and creator accounts. If your account is an ‘Instagram Professional Creator account’ or ‘Instagram Personal account,’ you have to switch it to an ‘Instagram Professional Business account.’ And then reconnect your Instagram account to your Facebook page.  Please follow the steps explained in our help article to convert your profile:

{% content-url %}
[How can I convert my Instagram account to a professional business profile?](/publish/managing-your-account/how-can-i-convert-my-instagram-account-to-a-professional-business-profile)
{% end-content-url %}

If you are unsure about your Instagram account type, here is how you can check it:

{% content-url %}
[How can I see my Instagram account type?](/publish/faq/how-can-i-see-my-instagram-account-type)
{% end-content-url %}

#### Circleboom Authorization in Facebook Business Integrations

Another common problem for failed Instagram posts occurs when you remove Circleboom App authorization in Facebook Business Integrations.

To check if you authorized Circleboom as business integration, please log in to your Facebook account and click on **Settings & privacy > Settings** on the upper-right corner of the page.

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (26).png>)

On the left bar, you need to find **Business Integrations** and click on it. Please make sure that Circleboom is listed among your active business integration.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (24).png>)

Please click on **View and Edit** button, and make sure that all sections are selected before saving your settings.&#x20;

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2022-01-26 at 11.28.54.png>)

If you did not authorize the Circleboom app in Facebook Business Integrations yet, you can use **Search business integration** bar and add Circleboom to your active business integrations.

### Troubleshooting Instagram account connection problems

#### Review your account connection between Instagram and Facebook

If you changed your personal profile to a business account, you need to connect it to a Facebook page to be able to use scheduling services, even if you are not planning to post for the Facebook page.

{% hint style="info" %}
Each time you switch from a personal profile to a professional one, you need to review your account connection to make sure that your Instagram business account is associated with a Facebook page.
{% endhint %}

If you experience a problem related to account connection between Meta platforms, on Facebook page settings, you will also notice the reconnect screen:

![](<https://assets.circleboom.com/help-tool/publish-help/images/image (35).png>)

This may also help to troubleshoot:

* Log in to the same Facebook account you previously connected to your Instagram account.
* Add your Facebook Page connected to your Instagram Account to Circleboom Publish first. After adding your Facebook page, try adding your Instagram account again.

#### Hands-on Video:

<iframe width="560" height="315" src="https://www.youtube.com/embed/rEMSlLI7opU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

# Why some of my social accounts are grayed out when I try to connect them to Circleboom?

When your social account that you want to connect to Circleboom Publish appears as unavailable and grayed out, it is very likely that you are not an admin or editor of that page. If that is the case, we remind you that you need more authorization on that page/group than you already have to manage it (This problem usually happens for Facebook and Instagram accounts).

&#x20;Yet, there are other reasons that may prevent you to connect your account.

![](<https://assets.circleboom.com/help-tool/publish-help/images/Screenshot 2021-06-14 at 21.11.33.png>)

{% content-url %}
[Adding a Facebook Account](/publish/managing-your-account/adding-a-facebook-account)
{% end-content-url %}

{% content-url %}
[How can I convert my Instagram account to a professional business profile?](/publish/managing-your-account/how-can-i-convert-my-instagram-account-to-a-professional-business-profile)
{% end-content-url %}

### Previously connected social accounts

Each social account can be connected to only one Circleboom account. This means that if your social media account had been connected to another Circleboom Publish account before (either your old CB account,  your former team member's account etc.), you cannot connect it directly.

What you first need to do is to remove your social account's access from the other account. Once it is removed, you can connect your social account to your Circleboom Publish account.&#x20;

### What if you can't access your old Circleboom account?

In case that you cannot remove your social account from its previously connected Circleboom Publish account, feel free to send an e-mail to support@circleboom.com detailing your account information and our support team will help you as soon as possible.